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Customer Care Office

Location:
Orlando, FL
Posted:
April 19, 2020

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Resume:

Louis J. Gonzales

**** ****** *****, *******, ******* 32807

Mobile 407-***-****

adcvgq@r.postjobfree.com

Objective

Professional with over 10 years of experience in technical customer service support, dependable, energetic, dedicated team-player who is able to build rapport, understand individuals and suggest the right solutions to problem solving issues. exceedingly skilled in handling escalated calls and in facilitating training programs.

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Work Experience

Crossmark Inc. 07/13/2013 – 11/08/2019

Event Specialist

● Managed and worked closely with major companies in establishing events in product marketing.

● Coordinated with speakers, provide logistical details towards event selections of all food and beverage and preparation of contracts service.

● Developed vendor relationships in preparing projects timeline to ensure compliance of all parties. Federal Emergency Medical Assistance 09-23-2008 – 01/09-2013 Federal Emergency Management Assistance Specialist

• Provided office assistance and recommendations in the office environment to Lead Human Resource Case Manager for essential service needed by the customers.

• Collected, evaluated and assisted in current disaster-specific information ensure survivors receive maximum aid.

• Maintained office procedures data, fax, file, copy, and maintain input information associated databases, public private cases with the state of Florida.

• Confirmed the status of services provided to customers verified for eligibility for assistance.

• Provided information and guidance to the disaster survivors on available services for state assistance.

• Coordinated special projects to complete assignments involving highly confidential information. Workforce Central Florida 03/13/2004 - 05/20/2008

Employment Specialist l

• Coordinated, counseled registration and in office interviews to customers for job referrals.

• Provided assessment for customer’s recruitment and assure regulations and needs were being met.

• Reviewed all resumes, such as those received in response to internet advertisements, job fairs referrals.

• Demonstrated success in facilitating group meetings and/or training programs.

• Coordinated with instructors, technical support, and financial aid for student class enrollment.

• Provided information and referred individuals to public and private agencies or community services to verify eligibility and continue receiving state assistance.

● Facilitated classes to ensure proper registration, training and guidance to Workforce Central Florida rules and regulations have been determined.

Agency for Workforce Innovation 02/09/2000 - 11/10/2003 Security Specialist I

• In office answering incoming high volumes of internal / external unemployment compensation calls in a fast pace environment.

• Coordinate and maintain close relationships with client’s registration through unemployment compensation

• Identify and successfully resolve client concerns through prompt problem resolution, coaching, beneficial remedies.

• Assisted with questions and customer care solutions.

• Monitored current reports of computer viruses

• Documented computer security and emergency measures policies, procedures and solutions. Education Dona Ana Branch, New Mexico State University 12/2000 Applied Science Computer Programming



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