MAAN MATI

** ********* **** *******, ******, UK +44 (0-777-****-*** adcvfb@r.postjobfree.com

SUMMARY

I am a seasoned localisation industry professional with 30 years’ experience in the localization and translation industry at all levels. I lead Service delivery and project management, Vendor management, ISO, Technical Transformation, Localisation engineering, technical authoring and IT teams to operate more efficiently, and deliver increased profits. I take responsibility for the quality of what my teams need to produce and help identify and lead the strategies that consistently deliver the right results. I am also an expert in growing production capacity, increasing margins, introduce new services and establish partnerships.

EXPERIENCE

December 2017 –

March 2019

July 2016 –

November 2017

Head of Translation and IT, Capita Translation and Interpreting

· Provided line-management to Service Deliver teams, Vendor Management, IT, technical transformation and ISO management teams.

· Worked with the Managing Director and Finance Director to establish Capita TI operation models.

· Restructuring the teams to bring best efficiencies possible.

· Provided IT infrastructure and support leadership.

· Worked closely with other Capita leadership colleagues to unify and make most of our available shared resources as part of continuous improvements.

· Setup departments business plans and setup objectives and targets

· Measure company performance through KIPs and reporting systems

· Maintained and manged through my team various ISO certification like 9001, 27001 General Manager, Universally Speaking Ltd. (UK)

· Provided line-management (through three teams) of 20 in-house staff and a world- wide associate and freelance team.

· Worked with the Finance Director to establish improved utilization and in-project profitability models.

· Co-ordinated the efforts to move the entire company to new workflow system.

· Provided IT Management role for the management team, responsible for the service received from our outsourced IT services supplier, and for ensuring the correct investments in IT and software were made to support project delivery and R&D commitments.

· Managed 3 internal teams of project Management, QA team and sales and marketing team.

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· Setup company objectives and targets

· Measure company performance through KIPs and reporting systems July 2015 – May

2016

Director of Operations, 3di Information Solutions Ltd. (UK) 3di was established in 2002 and delivers technical and business documentation, and complex translation and localization services. I joined in 2006 as a Senior Localization Project Manager and was part of the team that achieved a trebling in size of the whole business over the subsequent 10 years. My most recent role has been as Director of Operations.

· Provided line-management (through three teams) of 30 in-house staff and a world- wide associate and freelance team.

· Supported the Sales and Marketing Director with creating a new team.

· Worked with the Finance Director to establish improved utilization and in-project profitability models.

· Co-ordinated the efforts across the technical practitioner teams to achieve a consistent approach to delivering quality, service and profitability.

· Provided IT Management role for the management team, responsible for the service received from our outsourced IT services supplier, and for ensuring the correct investments in IT and software were made to support project delivery and R&D commitments.

· Decided on and led the change from our previous poor-performing IT Service provider to a significantly improved provider.

July 2012 – June

2015

Director of Localization Operations, 3di Information Solutions Ltd. (UK)

· Responsible for all project delivery and technical engineering results for the £2M localization business unit of this £3M business.

· Provided line-management (through two teams) of 20 in-house staff and a world-wide associate and freelance team.

· Delivered a doubling of revenue, and a trebling of Operating Profit % (EBITDA) over 3 years.

· As a member of the Board of Directors, advised the owner and Managing Director on localization business strategy, and contributed to the development and implementation of the 3di business plan.

· Led operations improvement programmes for key accounts in the medical device, telecommunications, compliance e-learning, electronics manufacturing, financial services and HR Consultancy sectors.

· Led the establishment of strategic partnerships with localization engineering subcontractor companies in China, Egypt and India.

· Regularly ensured correct project and team data was in place for the suite of Key Performance Indicators used throughout the business. Analysed, reported on and made recommendations on actions based on the KPI trends. October 2008 –

June 2012

Head of Localization Operations, 3di Information Solutions Ltd. (UK)

· Initially responsible for the 3 localization project managers, and then took on management of the 3 localization engineers.

· During this tough period for the business, established more efficient project management practices and more disciplined budgets and supplier management.

· Led the return to business operating profitability, and re-started the growth in both teams.

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· Provided significant periods of hands-on project and account management for key accounts.

August 2006 –

September 2008

Senior Project Manager, 3di Information Solutions Ltd. (UK)

· Joined 3di and had immediate responsibility for two key accounts: Roche Diagnostics and SHL, both of which doubled in size over the following two years.

· Provided pre-sales consultancy in support of new-business generation.

· Covered all translation and localization Project Management activities including customer and translator liaison, project scheduling, source-files analysis, workflow design, quality assurance, invoice data preparation, and account management. April 2005 – July

2006

Program Manager, McAfee (Ireland)

· Ownership, development and maintenance of project plans for all of McAfee’s consumer products.

· People Management responsibility for consumer team, 12 QA engineers, 2 Software engineers and a QA manager.

· Delivery of quality defined and agreed deliverables by the team.

· Delivery of the project within the scope defined, to budget and timescale.

· Production of a Post Project Review on completion of a project phase.

· Overall management of the deliverables for the team members.

· Initiated action to identify and resolve project problems/issues and on mitigating steps and actions taken to ensure timely deliverables, project success and quality.

· Assigned tasks to team members; developed team behaviours and operating rules.

· Responsible for change request negotiations and sign off.

· Appraised the work/deliverables of team members; identified and provided for developmental needs of team; and took corrective action when necessary.

· Reported regularly on project progress and issues.

· Worked collaboratively with other Managers, and Engineering staff to develop project methodology, tools, and standards.

· Managed multiple international projects.

June 2003 – July

2004

Technical Manager, Tek Translation International (Spain)

· Reporting to the Managing Director, responsible for all aspects of team management for the Engineering, IT and DTP teams.

· Managed the company’s ISO9001:2000 quality management system.

· Provided technical consultancy and in-project trouble-shooting. March 2002 – June

2003

Software Engineering Team Lead, Jonckers Translation and Engineering (Belgium)

· This was a contract role.

· Managed the localization engineering resources for creating multiple language versions of Microsoft Office11 User Assistance (on-line help).

· Involved about 2,500,000 words and 500,000 files involved per language. November 2000 –

March 2002

Production Manager, Mendez/Bowne Global Solutions (USA)

· Reporting to VP of operations, I was responsible of 7 International project managers and the day-to-day running of the business.

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October 1996 –

November 2000

Technical Manager – Founder Member, Clockworks International (Ireland) (Acquired by Mendez)

· Involved in the sales and marketing, including attending pre-Sales meetings and performing project evaluations.

· Consulted with clients on the structure and operation of their localisation process.

· Consulted on-site with clients in both the US and UK resulting in the award of major localisation contracts, and agreed project plans and budgets.

· Designed and setup training courses for both new and existing project managers. January 1996 –

October 1996

Senior Multimedia Engineer, Clockworks International (Ireland)

· As a founding member of the team, reported to the Managing Director, and became involved in all aspects of business operations.

April 1995 –

January 1996

Senior Project Manager, Stream International (Ireland) (Acquired by Lionbridge)

· Reporting to the Operations Manager, I was responsible for delivering complex localization projects for customers including AutoDesk. March 1994 –

March 1995

Senior Project Manager, International Translation and Publishing (Ireland)

· Reporting to the Production Director, I was responsible for delivering complex localization projects for customers including IBM and Lexmark. November 1993 –

March 1994

Engineering Co-ordinator, Claris (Ireland)

· Reporting to the Localization Director, I was responsible for the localization engineering for projects involving Eastern European, Arabic, Farsi and Hebrew Languages.

February 1993 –

November 1993

Software Specialist Lead, International Translation and Publishing (Ireland)

· Reporting to the Engineering Manager, I was responsible for the localization engineering for projects with large accounts including Corel and Lotus. June 1989 –

February 1993

QA Engineer and then Software Engineer, Lotus Development (Ireland)

· Reporting to the QA and then the Software Team leads, I worked on a number of Lotus’s major product releases, creating test scripts, testing and bug reporting, creating localization scripts, and maintaining complex build environments. TECHNICAL SKILLS

Languages

· English and Arabic (both fluent)

Software

· All Microsoft’s office applications

· Atlassian’s Confluence and Jira

· SDL’s Studio (Trados), and Passolo, Catalyst among many other Localization tools

· XTM’s Cloud

· Plunet’s Business Manager

· Early career IT and software skills learnt included Cobol, Basic and C programming Page 5

EDUCATION

2012 Business Growth Programme: Essential Management, Cranfield School of Management

• Designed specifically for the development of owner-managers or directors. The Business Growth Programme provides a unique opportunity to step back from the day-to-day demands of running the business.

• Help develop a comprehensive and robust strategy and plan for the future. 1988 Nixdorf CATT – obtained Diploma equivalent in computer science

• Programming Logic, Computer Applications, Mainframe.

• Systems Management, Systems Analysis, Business.

• Management and Accountancy Management.

• Programming Languages: “COBOL”, “BASIC” and “C”.

• Networking, UNIX, Artificial Intelligence.

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