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Social Media Customer Care

Location:
Lagos, Nigeria
Salary:
150000
Posted:
April 19, 2020

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Resume:

OLAJIDE OMOLARA GLORIA

* ****** ******,**** ***** Ijaiye, Lagos State.

EMAIL. adcvf9@r.postjobfree.com

PHONE NO: 081********, 081********

CAREER OBJECTIVE

To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

To obtain employment as a Customer Service Representative at a company and to seek a challenging position in a type of working environment conducive to my professional growth.

To be hired by a reputable organization where I can demonstrate my expertise in customer care and service management.

To maintain customer satisfaction and improve customer experience with Telecom Call center through my proven problem solving skills, customer experience and product knowledge.

EDUCATION

UNIVERSITY OF BENIN, BENIN CITY EDO 2013-2017

(B.A. French second lower division)

OYUN BAPTIST HIGH SCHOOL, IJAGBO KWARA 2009-2012

(Senior secondary school certificate

E.R.C.C NURSERY AND PRIMARY SCHOOL, NASARAWA 1999-2006

WORK EXPERIENCE

Johnathan King Travels Consultancy Lagos State.

Customer Care Service Dec. 2019 - March 2020.

Responsibilities:

Resolved customer complaints via phone,email,mail and social media.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

Maintained financial accounts by processing customer adjustments.

Built sustainable relationships of trust through open and interactive communication.

Assisted with placement of orders, refunds, or exchanges.

Compiled reports on overall customer satisfaction.

Inforoberto Electrical Company Kano State.

Call Center Agent Dec. 2018 - Nov. 2019

Responsibilities:

Diffused and resolved various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction.

Met performance targets in all areas such as speed, accuracy,volume etc.

Upsold company products and services to customers and meet target sale conversions.

Handled customer complaints regarding billing, payments, etc

Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock pieces.

Consistently met and exceeded set productivity targets.

Fatimat International School Kano State.

French Teacher, NYSC Nov. 2018– Oct. 2019.

Responsibilities:

Accessed, recorded and communicated student progress.

Allowed pupils to realize their individual goals and objectives.

Provided a variety of opportunities to help the children develop and understand appropriate relationships with others.

Tutored pupils before, during and after school.

Managed classroom behavior and interactions.

Greenland Hotel and Suites Ogun State.

Receptionist Oct. 2017- Oct. 2018.

Responsibilities:

Handled customer complaints and queries.

Served visitors by greeting, welcoming and directing them appropriately.

Notified company personnel of visitors around.

Maintained security and telecommunications system.

Key Skills

Excellent communication skills.

Time management skills.

Knowledge of product and services.

Good listening skills.

Problem solving skills.

Adaptability.

Respect.

Ability to multitask.

Reliable.

High Persuasive Spirit.

Computer literate.

Referees:

Available on request.



Contact this candidate