Front Office Manager
Resume:
DIYA MAHMOUD
Interpreter, Translator & Administrative (English. German and Arabic) Egypt and UAE
********@*****.***
Willing to relocate anywhere
WORK EXPERIENCE
Interpreter and Translator
Freelance/Self-employed - Remote 1997 to Present
Egypt and the UAE
•Provides translation services English into Arabic, Arabic into English, German into Arabic and German into English on a regular basis in addition to subtitling and transcription.
•Translate materials such as advertisement, commercial, entertainment, governmental, legal, marketing and user manuals using different CAT tools and translation applications.
•Meet deadlines and quality standards.
•Edit and proofread prints to ensure the quality and consistency of materials.
•Applied language skills such as grammar, syntax, semantics, style and appropriate terminology.
•Doing interpretation in conferences such as touristic, industrial, commercial and environmental conferences either in
•English into Arabic and vice versa or German into English and Arabic
•Respect deadlines as set by the client and the requirements for each task.
Languages Lecturer and Tutor (English, German and Arabic)
Development Institute and science centre (DISC) – Dubai
January 2017 to December 2018
•Prepare students for the examination such as IELTS and TestDaf in accordance with the course syllabus and materials according to the institute policy.
•Teach students how to interpret foreign language English or German.
•Translate the English language or the German language into Arabic to the students to help them understand.
•Provide instruction in literature and cross-cultural studies.
•Provide individualized and small group instruction in order to adapt the curriculum to the needs of each student.
•Develop the students understanding appreciating the culture of the countries where English or German language is spoken.
•Create instructional resources for use in the classroom.
•Participate in ongoing training sessions.
•Create lesson plans and modify accordingly throughout the year.
•Utilize various curriculum resources.
•Integrate competencies, goals, and objectives into lesson plans.
•Tutor students on an individual basis.
•Observe and evaluate the student's performance.
•Manage student behaviour in the classroom by invoking approved disciplinary procedures.
Front Office Manager, Interpreter and Translator (English, Arabic and German)
Sunrise Resorts and Cruises, Egypt and UAE.” Thomas Cook Partner “
August 2009 to November 2017
•Supervising and managing all the activities and works in the reception and working personally most of the times.
•Following all sorts of incidents and accidents in the hotel.
•Sharing in the emergency plans and doing actions in case of both urgent or something concerning the health and safety procedures.
•Totally in charge for staff appearance as per sunrise standards in terms of neatness, tightness (uniform and other personal accessories); also staff attitude (very quick, polite, and professional performance) as per hotel policy and standards cleanliness of all front office areas like reception desk, telephone operator, bell captain desk.
•Making sure that the staff follow all front office policy and procedures.
•Increase the volume of sales and revenue whenever possible and makes every effort to control and reduce expenditures and wastage.
•Considerate the hotel emergency and security procedures.
•Making sure that all guest ledgers and room bills are correct and accurate all the time and preventing any miss charging for all hotel guests and accounts.
•Responsible for following hotel credit policy in order to prevent any skippers or any losses while collecting direct payment bills.
•Responsible to block the expected arrival rooms according to the correspondence of each reservation and arranges any special requirements,
•Responsible for having strict controls for all front office data in order to have accurate statistics and figures by making sure that all data entry is correct and also by following very strict audits either during the night shift or by checks.
•Coordinating with housekeeping department all related matters like arrivals, special requests, departures, room transfers, discrepancies and out of order rooms also coordinating with engineering all room maintenance matters and making sure that it's been done in time.
•Making sure that all front office equipment is in order and in good working condition.
•Maintaining a good co-operation with the reservation department to ensure a smooth operation coordinating with all departments to ensure smooth hotel operation.
•Fulfil all duties of the staff and assistant them.
Assistant Front Office Manager, Interpreter and Translator (English, Arabic and German)
Sunrise Resorts and Cruises, Egypt and UAE.” Thomas Cook Hotel Partner “
July 2006 to August 2009
•Attend and provide departmental communication meetings, training sessions and to operate in line with the instructions received.
•Coordinate front office operations during shifts and ensure adherence to all standards and procedures.
•Deal and follow up with problems and complaints received and immediately act to restore guest satisfaction.
•Revise all room rates, types, reservations, availability, daily events, promotions, VIP’s and outlets opening hours.
•Meet and greet VIP guests and make sure that a full hand over is given in changing shifts.
•Make sure that the hotel credit standards and procedures are followed.
•Make sure that all notes and remarks in the department logbooks are followed by each shift.
•Considerate the hotel performance, standards and budget and revise all hotel management instructions, decisions, policies and procedures of the operation.
•Consider the hotel emergency and security procedures.
•Set up the monthly work schedule and vacation plan for the front office staff and refers back to the front office manager.
•Train, develop, guide and motivate colleagues.
•Make sure that the working area is tidy and clean.
•Assure that no confidential paper is at the front desk.
•Attend and provide departmental communication meetings, training sessions and to operate in line with the instructions received.
•Carry out any responsibilities the department head or management may request.
EDUCATION
Bachelor Degree in Business Administration
Sohag University 1993 to 1999
CERTIFICATIONS AND LICENSES
Appen English UK spelling
Appen German Spelling
SKILLS
Microsoft Office (10+ years), Adobe Photoshop (5 years), Cyber link power director (5 years), Translation and interpretation (10+ years), Communications, Organizational Skills, Public Speaking, problem-solving, Teaching
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