IT Support Engineer with over * years of experience in information technology. Expert with a wide variety of support, engineering, networking and operating system software. I have a long track record of making best use of any available resources and techniques. I’m currently looking for a suitable position with a ambitious company where I will be working with industry experts, people who have the skills and experience to make a real difference to my future EDUCATIONAL QULAIFICATION
Faculty of Information Technology Engineer
July 2017 – Damascus Syria
Technical Institute for Banking and Financial Sciences Accountancy July 2013 – Damascus Syria
Lives in United Arab Emirates
Mob: +971-**-**-**-*** Email: email@example.com
Date of Birth : 9th September 1993
Marital Status : Single
Visa Status : Dubai Transferable Residence Visa With NOC Career History
IT Specialist (IT System Administrator & IT Support Engineer) - Bank of Syria and Overseas
- Damascus – Syria
April 2018 – October 2019
Responsible for Operating System Administration and Management (Windows Server 2008, 2008R2, 2016), installing and upgrading components, setting up software, assisting with network administration, and resolving all IT support issues. Duties:
Manage and support Active Directory, DNS, DHCP, Exchange servers, mailboxes, AD Manager, Email archival, Group Policy management (Privilege and permission for all Users).
Virtual infrastructure Administration (VMware Workstation).
Hardware Knowledge including rack mounted servers.
Building the company’s database architecture so that data is correctly stored and easily accessible like, setting up data storage and retrieval protocols, adjusting permissions, and maintaining data security and integrity during migrations, backups, and day-to-day use.
Technical Support and helpdesk for all networks and technology equipment in the bank.
Ensure that employees’ work stations can successfully connect to networks and access business-critical data at all times.
Configure network security settings and connect peripheral devices.
Backup the bank’s system (ICBS System) in Oracle Databases.
Provide direct support to users across the Bank. This includes but not limited to: helping set up hardware or software, diagnosing connectivity and data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
Managing assigned projects and program components to deliver services in accordance with established objectives.
Troubleshoot and resolve Network, Server and Storage related issues when contacted by clients or employees by providing both on-site and remote support.
Business Applications troubleshooting and solving for desktop hardware and software problems and user related network problems.
Managing internal ticketing system and test and evaluate new technology. Warehouse Specialist – Syriatel Telecom - Damascus – Syria February 2016 – March 2018
Design and implement best practices in warehouse operations.
Implement safety procedures and standards in a warehouse.
Keeping detailed shipping and receiving logs to account for all materials that enter and leave the warehouse.
Fulfilling orders, packaging items for shipment and arranging delivery pickups.
Responsible for the loading and unloading of materials and products as well as verifying the quantity of items received against invoices.
Monitoring inventory levels in a warehouse.
Verify markings and assigned numbers on materials and items.
Prepare and verify shipping documents.
Perform physical verification of inventory.
Maintain, manage and update inventory controls.
Handle loading and unloading operations.
Implement safety procedures and standards in a warehouse. IT Manager – ISSA Group - Damascus – Syria
November 2014– January 2016
Plan, organize, control and evaluate IT and electronic data operations.
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
Design, develop, implement and coordinate systems, policies and procedures.
Active directory Administrator and support of Group policy(Privilege and permission).
Ensure security of data, network access and backup systems.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Identify problematic areas and implement strategic solutions in time.
Preserve assets, information security and control structures.
Develop innovative network troubleshooting methods that reduce downtime and lower repair costs.
Work closely with departmental managers to determine the maintenance and growth needs of the network.
Monitor changing network technology and deliver a technology update to the executive team each quarter.
Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis.
Determine the rationale and methods for upgrading company network software programs each time an update is released.
Manage information technology and computer systems. Sales Supervisor – Joud Company - Damascus – Syria January 2013 – September 2014
Sell to large companies in Damascus and Damascus countryside and go to multiple markets
Provide technical support for operation of sales
English & Arabic – fluent
Networks: A+, N+, CCNA
Communication skills Oracle database system