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Dubai, Emirate of Dubai, United Arab Emirates
April 19, 2020

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Narendra Singh

+971-*********- Dubai (UAE)

IATA Certified Aviation Management Professional (AvMP)

Certified SAFe 4 Agilist

Certified SAFe 4 Scrum Master

Experience Summary

Overall 19+ years of experience in Airlines/Aviation and worked with companies like Emirates Airline, Air India, Qatar Airways, Philippine Airlines, Air Arabia, Asiana Airlines, Oman Air, Turkish Airlines, British Airways, Kuwait Airways, Srilankan Airlines


Currently associated with Interglobe Technologies Pvt Ltd in UAE as an Airline IT Business Consultant/ Quality Assurance/Functional Tester for Emirates Group IT Department for 6 last Years.(Onsite Assignment).

Worked as Duty Manager (Weight and Balance/check-In with) Air India SATS- GHA T3 IGI Airport New Delhi from 2011 till 2013.

Worked as Duty officer with Bird worldwide flight Services (Weight and Balance) T3 IGI Airport New Delhi from 2009 till 2011.

Worked as a Cargo Executive with MGH Pvt Ltd –Air Arabia Cargo rin Gurgaon Haryana in 2009

Worked as a Supervisor (Weight and Balance/Non-schedule operations) officer with Globe Ground India GHA at Bangalore International Airport from 2008 till 2009.

Worked as Load Control agent with Qatar Aviation Services Doha-Qatar from 2006 till 2008.

Worked as Load controller with Cambata Aviation GHA T2 IGI Airport New Delhi from 2003 till 2006

Travel Desk Executive in Hyatt Hotel in New Delhi from 2002-2003.

Current Job description.

Accountable for the assigned Airline IT projects and enhancements with Emirates Airlines and its GHA Dnata.

Subject Matter Expert, Collate, analyze and define customer requirements for projects and enhancements.

Documentation of the New Enhancement /Change Request” as per Customer Airlines Requirements.

Identify Business process changes from the application side and suggest practical solutions. Support in resolving conflicting business requirements.

Accountable to co-ordinate the implementation support of enhancements/projects assigned to as well as to co-ordinate the creation of supporting documentation as per standards.

Assist in customer analysis of identifying and promoting areas that offer cost saving, productivity gain and/or maximizing the use of assigned application. Provide expert advice and guidance to customers. Identify changes to current operational procedures, then agree and document new procedures with the affected departments.

Functional Tester for Passenger Service System.

Ensure quality of Testing/Training along with the related documentation meets IT standards and is in line with the customer's specific environment. Ensure all functional and end user documentation of new functionalities is produced understanding the customer needs.

Accountable for the creation of “Test cases” and to identify system requirements for testing of the functional change/development of the application. Identifying the regression test cases.

Assist Support team to co-ordinate the set-up and communication between the application and the partner's system to support the testing of application functionality and linked systems. Ensure that the User Acceptance test is completed within the agreed time and within the agreed IT standards.

Manage the 1st level user support for the end user community on functional clarifications. Support users on all functional queries and act as first level support for projects during the cooling period, if required post implementation.

Accountable to identify, maintain and support the business core critical master data/functions of the designated application ensuring the system is always up-to-date for smooth operation.

Project Walkthrough

De-migration of Customer Airlines to New PSS with the collaboration of Amadeus and Sabre.

Advance Passenger Information/PNR GOV to France Govt. for Air Algeria.

Advance Passenger Processing for Kuwait Airways for Thailand Govt.

Advance Passenger Information Setup /PNR GOV to Azerbaijan Govt. for Fly Dubai.

Advance Passenger Processing Setup to Saudi Arabia for Safi Airways.

Advance Passenger Processing Setup to Thailand for Kuwait Airways.

Advance Passenger Processing Setup to UAE for Rotana Jet Aviation.

Interactive API to Canada Govt. for Air Algeria.

IATCI setup for Fly Dubai with Qantas Airways, Air France, KLM.

IATCI setup for Fly Dubai System with Emirates System MACS.

Print Quick Transfer Baggage (BT1/BT2) on baggage tag based on time factor for Fly Dubai.

Blacklisted Passenger Screening for Kuwait Airways.

De-migration of Kuwait Airways to Amadeus system.

Load Control Set up for Different station with AHM Setup into the MACS system

Airlines Passenger Service System

Certified on DCS For Turkish Airline, Gulf Air, Qatar Airways, Thai Airways, Kuwait, and Saudi Arabia Airlines.

Basic check in knowledge on DCS MACS for Emirates, Srilankan Airways.

SABRE Weight and Balance system for Oman Airways.

Altea for Finnair, Emirates.

Area of Expertise Accumulated

Maintenance of Aircraft Engineering Data/AHM-560 for Emirates Airlines in Dubai station as well for outstation of Emirates Airlines and Fly Dubai. Providing solutions to passenger services related queries on daily basis with quick solutions for defects and change requests for the Customer queries by Analyzing, validating and documentation of the requirement/change request.

Handling passenger related issue as a Functional Support on daily basis.

More than 75 of Airlines using Emirates MACS system for their daily airport and flight operations. Providing them user friendly solutions for their smooth operations like Check-In, Load control, DOW, Configuration, CG limits, Constants, Crew, Wing Tank Capacity, Maximum and Regulated weights, PAN Codes, Schedules, Crew and Passenger weights, Loading Versions, ULD management

Proficient in managing Flight Operation involving Load control, Passenger Handling, Ramp operation, Baggage handling, Cargo.


Weight and Balance Certification for Turkish Airlines, Cosmic Airlines, Virgin Atlantic, Oman Airways in 2005.

Ramp Handing Course of Qatar Airways in 2007.

Basic Load Control of Qatar Airways in 2007.

Dangerous Goods Cat-10 of Qatar Airways in 2007.

Supervising Aircraft Loading From British Airways in 2008.

Aviation security Certification of DIAL in 2013.

Service culture Workshop of Air India-SATS in 2012

Various Weight and Balance certifications/Licenses for different types of Aircraft for International Airlines except A-380.

Also Certified Load controller for Qatar Airways, Emirates, Etihad Airways, Gulf Air, Kuwait Airways, Saudi Arabia, Srilankan Airways, Uzbekistan Airways, Air Arabia, China Airlines, Air China.


MBA in Operation Management. Passing Year 2012.

Master Degree from Jamia Millia Islamia. Passing Year 2001

Certified Safe Agile.

Certified Scrum Masters ID-587562

Personal Dossier

Current Address : Flat No 68 near EK-1 near DAFZA, Sheikh Colony, Dubai-UAE

Permanent Address: New Delhi 110067-India

Passport Validity : 20th Oct 2028

Date: 17/04/2020

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