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Manager Customer Service

New Delhi, Delhi, India
April 21, 2020

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Praveen Mishra

Mobile: 099********



A result-oriented professional with 20 years’ experience in Logistics, Warehouse Management, Transport Management and Team Management.

Expertise including Warehouse Management, Transportation management, and MIS systems.



Developing/ sustaining the existing network & effectively managing the supply chain, ensuring timely and cost effective deliverables.

Managing logistics operations involving coordination with Vendors, warehouses.

Supervising operations of cross functional units to achieve efficiency in all aspects of the customer service delivery cycle, ensuring timely delivery of products.

Warehousing/ Stock Management

Handling inventory in order to ensure ready availability of material to meet dispatch targets.

Maintaining the stock of material without any variance by conducting stock verification; taking safety measures as per the quality standards.

Distribution Management

Monitoring the movement of stock from Warehouse to warehouse to ensure smooth flow of operations and timely delivery of goods.

Assisting in selection of new cargo agencies/ transporters and finding new modes which are cost effective resulting in the reduction of transportation lead time.

Man Management

Assessing the training needs of the various employees in co-ordination with the various department heads in the respective departments.

Coaching employees & counseling, appraising & reviewing performance, ensuring optimum performance.


Last Employer:- HSIL Ltd., as a Depot Manager are (02.02.2013 – 30.09.2019)

Job Profile:

Vendor management & Development:

oNegotiation/finalization of CFAs.

oHelping Vendor to work efficiently. E.g.; Route planning, Inventory safeguarding, Manpower management, Handling direct/Indirect team of warehouse’s/Depot’s staffs.

oTo look after transportation contracts/ negotiations.

oMaking them follow the company process and best practices for smooth flow of material from plant to depot and depots to customers

Insurance Management:

oEnsuring adequate coverage of Inventory.

oEnsuring settlement of Insurance claim.

oCoordinating with Insurance agencies /Dealer/ Surveyor/Depot for making the claim settlement

oEnsuing timeliness


oEffectively managing the supply chain, ensuring timely and cost effective deliverables.

oPlanning of Route& vehicle

oManaging Cost with optimum utilization

oEnsuring delivery cycle, ensuring timely delivery of products.

Inventory Management

oInventory upkeep, defining Stocking norms, Material requirement/demand planning.

oAction on Slow-Moving/Non-moving stock. Periodic Cycle Count/Action on shortages

Previous Employer :- Jayem Warehousing pvt ltd,, as a Ware House Manager (01.01.2011 – 31-01-2013)

Job Role :-

Customer service, Order Management, Warehousing, Sales, Daily Operations and Banking area for 7 Big Clients such as Moserbaer India Ltd, Sonata Information Technology ltd, Hoenywell International India pvt. Ltd, GR India Logistic.

Ensuring a constant track on delivery, timely collection of payment and freight

Hiring of labour contractor and dealing with them to ensure timely completion of tasks

Customer Relations Management / complaint resolution.

Ensuring the proper coordination with Transport persons to facilitate smooth dispatches, delay, transit damages, and carrier quality permit after the Vehicles are timely reached at the respective destination.

Keeping a check on Monthly bills of Transport with POD and POD collection.

Responsible for Account keeping of Warehouse expenses.

Handling Inventory control and smooth packaging of Materials by engaging relevant people.

Responsible for generation of Invoices

Ensuring the stock count and cycle count are maintained in an effective manner

Previous Employer :- Bharat Shell Ltd (Regional Distribution Center, Gurgaon.)

Designation: Depot Manager

Duration: May 2005-Jan, 2011

Job Role:

Customer service/order management.

Statutory Compliances; Central Excise, Road permits, Sales tax

Inventory Management

Warehousing : Lead and direct the warehousing the team to ensure that all products are stored in the depot in accordance with storage specifications of each product as described by BSL.

Initial Setup Operations in New Warehouses

Implementing HSSE at Warehouse

General depot administration

Helping the owners of operations manage the cash disbursement in day-to-day operations/expenses.

Motivating team to provide their best performances.

Ensuring general discipline in the depot.

Previous Employer

1999 – 2005 United Agencies Gurgaon, Haryana, as Depot Operator - Bharat Shell Ltd Depot- United Agencies CFA.

Profile : Worked as Depot Operator – Bharat Shell Ltd Depot as an employee of United Agencies from 1999 to 2005.

Job Role:


Cheque collection.

Banking the financial instruments.

Statutory Compliances :


MS Office-Excel



Graduation : B.Com – [1995 to 1998]

Specialization : Commerce.

Institution Studied : Deen Dayal Upadhyay.

University/Board : Deen Dayal Upadhyay, Gorakhpur, Uttar Pradesh

Intermediate : COMMERCE– [1994 -1995

InstitutionStudied : Govt Boys Senior Sec. School- No.1, Delhi

University/Board : CBSE New delhi.

H.S.C. : High School Certificate – [1992}

School : Govt Boys Senior Sec. School- No.1, Delhi.

Board : CBSE New delhi


Date of Birth : 27th June, 1976

Present Address : RZG: 659 Raj Nagar Part 2 Palam Colony Near Dada Dev Mandir

New delhi 110045


I here by declare that all the above written particulars are fair and true to the best of my knowledge.


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