Jumaad Jackson

*** * ******* ** #*** Alexandria VA 22304 240-***-**** adcv53@r.postjobfree.com

Education

BACHELORS INFORMATION SYSTEMS BOWIE STATE UNIVERSITY MAY 2017

·Major: Business Administration and Information Systems

·Related coursework: Database, Computer Software, Programming

Skills & Abilities

COMPUTER TECHNOLOGY

·SQL and PowerShell

·ServiceNow, Zendesk, Jira and FreshService

·TCP/IP, HTML, .PHP, IP/IPX Based LAN troubleshooting

·Crystal Reports, Microsoft SharePoint, Active Directory, Office 365

·10 Years of Customer Service Experience

Experience

BUSINESS ANALYST ATTAIN – HHS/OFFICE OF ACQUISITIONS MARCH 2019 – PRESENT

Project: Dept. of Health and Human Services: Office of Acquisitions PRISM Application Support

·Responsible for creating stories acceptance criteria, test cases and support development of automated test scripts to support test automation activities.

·Work as part of a team throughout the software development life cycle.

·Supported Patch releases for HHS PRISM App support release version 7.2, 7.3 and 7.4

·Deliver IT service management support to PRISM customers including change requests, incident reports and service requests.

·Provided program/project quality assurance services for the Unified Financial Management System (UFMS).

TREASURY SERVICES SPECIALIST FMS SOLUTIONS FEBRUARY 2017 – MARCH 2019

·Responsible for the reconciliation of outstanding deposits to balance financial records

·Coding data for input to financial data processing system according to company

Procedures.

·Performing automated and manual bank reconciliations for multiple accounts containing high volume of transactions

·Preparing and maintaining audit work papers and account analysis on an ongoing basis.

BOOKKEEPER SHOPPERS JUNE 2008 – FEB 2017

·Responsible for all incoming and outgoing cash during the day, including cash deposits, withdrawals, loans, and change orders.

·Conducting regular audits of cashiers, lottery machines, and service desk money services.

·Verifying that transactions are recorded in the correct day book, supplier’s ledger, customer and general ledger.

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