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Director of Quality, Quality Manager

Gibsonia, PA, 15044
April 20, 2020

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Susan Franciscus 724-***-****

Director of Quality, Continuous Improvement Lead, Ethics Officer Strategic Quality Leader for engineering, manufacturing, and servicing of complex products in a highly regulated industry is looking for a new opportunity to mature Operational Excellence in a growing organization

• Leads all aspects of Quality including quality planning, quality engineering, quality assurance, corrective and preventive action (CAPA), supplier quality, quality control, internal audit and configuration management

• Leads continuous improvement to promote strategic growth, measure key performance indicators, improve efficiencies, reduce/avoid costs, establish a visual factory, implement 5S and establish a LEAN culture

• Builds partnerships with all functions at all levels internal and external to the organization to instill best practices Core Competencies

ISO 9001



CAPA Process

Attention to detail

LEAN thinking

Process improvement

Change management


Data-driven results


Performs under pressure



Microsoft Office


L3Harris Technologies – Brashear, Pittsburgh, PA

Designs, manufactures, and services complex electro-optical military/commercial systems Sr. Manager of Quality/Director of Quality, Continuous Improvement Lead, Ethics Officer 2011 - 2020 Sr. Manager of Quality/Director of Quality (primary responsibilities)

- Transformed Quality Management System (QMS) to ensure procedures comply with customer commitments and strategic initiatives and align with business execution

• Led transition to ISO 9001:2015 certification with no exceptions, no findings, and no observations

• Earned customer respect based on delivery of high-quality products on-time; sustained respect in the rare event of an escape based on providing a thorough and transparent root cause analysis and appropriate containment and corrective/preventive action plans

• Institutionalized gated processes that address the entire product life cycle from opportunity management to post-delivery support

• Managed QMS and associated practices throughout significant organizational changes (led as many as three sites spread across the US)

• Promoted a “follow it or fix it” culture throughout the organization that reinforces both the need for compliance as well as the value of process improvement

- Launched industry-standard workflow tools to manage Corrective and Preventive Action (CAPA), Supplier Corrective Action Requests (SCARs), Internal Audit and Calibrated Tools to enhance efficiency and accountability

- Implemented a rigorous process to minimize the risk of counterfeit parts entering the supply chain

- Standardized Key Performances Indicators (KPIs), the associated definitions and reporting cadence of metrics to ensure countermeasures and corrective action plans are put in place as needed to support business needs Continuous Improvement Lead (expanded responsibilities)

- Led CI Steering Committee to ensure the program is providing savings and efficiencies to the organization by:

• Identifying Strategic Goal Deployment (SGD) initiatives and associated metrics

• Prioritizing CI initiatives, Green/Black Belt projects, training, events, etc.

• Validating financial benefit of projects and recognizing successful teams

• Maintaining a CI Roadmap

- Served as a mentor and champion for successful continuous improvement belt projects including:

• Reduced cycle time by a factor of 2 for approved root cause corrective action plan response time

• Decreased cycle time of Material Review Board dispositions for nonconforming material by 66%

• Reduced cycle time of Internal Audit completion time by a factor of 5

• Decreased need for Internal Audit by 42% by implementing a risk-based Internal Audit strategy

• Down-sized physical inventory of Document Control area by 53% and put a process in place to further diminish footprint during the course of standard business

- Restructured Leadership communication and escalation of bottlenecks/roadblocks using Obeya philosophy Ethics Officer (expanded responsibilities)

- Created and maintained a “speak-up culture” that allows employees to express ethical concerns

- Addressed ethical issues by completing all ethical investigations and any resulting action plans in a timely fashion

- Awarded Pittsburgh Business Ethics Award Finalist as a large corporation in 2016 Engineering Group Manager 2005 - 2011

- Held primary responsibility as Systems Engineering Manager and led Software Engineering, Optical Engineering, and the Verification and Validation function

- Improved accuracy of project estimate to complete by applying earned value management techniques and ensuring adequate time and resources are allocated to review and approve engineering outputs

- Overhauled on-time completion by ensuring a clear understanding of schedule, budget, and scope of assigned tasks

- Established standard work for Systems Engineering and the Verification and Validation function Principal Engineer 1991 - 2005

- Hired as a Systems Engineer and consistently promoted to reach Principal Engineer

- Contributed to fire control, telescope, and range tracking programs in a lead role

- Addressed all phases of programs including proposal development, requirements allocation and derivation, design and development, design reviews, test documentation, factory acceptance, field installation, and site acceptance

- Designed and developed real-time algorithms that serve as a core to many products including a real-time trajectory estimation algorithm based on an extended Kalman filter approach

- Applied mathematical models to estimate performance prediction of systems based on accuracy and placement of optical tracking instruments

General Electric, Syracuse, NY

Designs and manufactures military radar and sonar systems Systems Engineer 1987 - 1991

- Designed, simulated and tested a 120-pin custom gate array for the Phalanx Upgrade to perform complex multiplication for radar signal processing

- Completed various radar and sonar systems assignments while completing 3-year, competitive GE Advanced Course in Engineering and Edison Engineering Program for developing engineering excellence through challenging work assignments, applied problem solving, graduate study and leadership training Publications

Co-published “OICW fire control system” in Defense Procurement Analysis Co-authored and presented “OICW” for Guns & Ammo Symposium Co-authored “Tracking System TSPI Accuracy Verification” for European Telemetry Conference Education

MS Electrical Engineering, Syracuse University

BS Electrical Engineering with George Allison Irland Prize, Bucknell University Green Belt at Catalyst Connection, Pittsburgh, PA

General Electric Advanced Course in Engineering

General Electric Edison Engineering Program

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