Grace Loueyi

adcv3k@r.postjobfree.com

312-***-****

EXPERIENCE

Holocaust Museum Houston Houston, TX June 2018- Present

Retail and Admissions Manager

Exceeded $125K retail sales goal in 2018 and 2019.

Drafted department budget with goal of cutting costs- met goal by 20% through analysis of sales and customer satisfaction data.

Hired and trained 20+ sales associate and motivated them to become high selling and hard working team members.

Ordered merchandise and properly processed, coded, and submitted all purchase PO’s to accounting in a timely manner. Reviewed open purchase orders and followed with suppliers as necessary.

Introduced new merchandise that became 95% of museum store top selling merchandise.

Coordinated sales associate weekly schedules and new employee training sessions.

Developed store strategies to raise customers’ pool, expand store traffic and optimize profitability.

Efficiently formulated pricing policies by reviewing merchandise activities; determining additional needed sales promotion; authorizing clearing sales; studying trends and demand.

Completed weekly and monthly reporting to Chief Financial Officer.

Set up and managed online store; processed online orders; maintained accurate online inventory.

Created new processes for effective periodic inventory cycle count, resulting in no discrepancy between physical and book inventory.

Responsible for assisting in gathering, shipping, and tracking customer orders, and following up with customers to ensure excellent customer experience.

Makola Imports Inc. Houston, TX Jan 2018-June 2018

Office Manager (contract)

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

Coordinated and organized office operations. Oversaw 10 employees to ensure organizational efficiency.

Managed inventory tracking and ordering. Saved 15% on supplies through sourcing special deals with vendors.

Built all daily work schedules. On-boarded new cashiers, including all training and orientation.

Office administrative duties, including handling billing, invoices, payments, accounting etc.

Qodesh Family Church Orlando, FL Jan 2014-Dec 2017

Administrative Assistant

Assisted church executives in meeting preparation, planning presentations or events and other forms of administrative support requested by management.

Managed and scheduled national and international travels (including air, ground, hotel, passport/visa preparation etc.).

Compiled information and generated reports. Transcribed and communicated meeting notes and action items as needed.

Assisted in managing AR and Payroll. Assisted in preparing invoices, memos, financial statements and other documents as needed.

Slashed office expenditures by $20k by negotiating for cheaper supply contracts, implementing inventory control, and standardizing ordering procedures.

General duties including managing multiple calendars, onboarding, answering and screening telephone inquiries, and mail distribution.

Became a trusted assistant to executives and manager and earned a reputation for producing high-quality work.

TravelClick Inc. Orlando, FL June 2016-Dec 2016

Reservation Sales Agent

Drove revenue through the selling/upselling reservations. Attained >100% of selling goals.

Appropriately handled confidential information.

Effectively operated multiple PC apps and provided quality customer service on every incoming call while using relevant knowledge and skills to ensure that customer’s needs are met.

Helped drive a 25% increase in customer satisfaction based on a customer survey.

Rollins College Winter Park, FL Jan 2014-Jul 2014

Graduate Assistant

Assisted faculty in the development of new teaching materials and with research projects.

Stimulated class enrollment growth by supporting promotional programs (15% growth per semester).

Performed a variety of administrative tasks including data entry, analysis, and collating teaching materials and presentations.

Provided support with scheduling, faculty correspondence, and travel arrangements.

Truman State University Kirksville, MO Aug 2012-Dec 2013

Teaching Assistant

Taught students reading, writing and comprehension skills resulting in improved learning outcome to students majoring in French.

Planned and oversaw extracurricular activities to better engage students with French learning.

Provided support with scheduling, faculty correspondence, and travel arrangements.

Developed new procedural guidelines for 20 department staff, improving efficiencies by 15%.

Embassy of Gabon Washington DC May 2012-Aug 2012

Communication Intern

General office duties, such as helping compiling reports, handling visas, and planning for national and international travels.

Coordinated Gabon government officials’ agendas including meetings and conferences.

Answered, screened and forwarded incoming calls for Embassy directory as requested.

EDUCATION

Truman State University

BA in International Business 2013

ADDITIONAL SKILLS

Bilingual in English and French, Basic Spanish

Customer Service; Negotiation skills; Supply chain

Problem solving/ Troubleshooting

Strong analytical skills with attention to detail

Proven team leadership skills

Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel, SharePoint)

Strong interpersonal, verbal, and writing skills

SEO; ERP systems; SAP; Adobe Pro; Google G-Suite

OTHER

Global Research and Study Project (Vienna, Austria and Bratislava, Slovakia) Jan 2015

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