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Customer Service Project

Location:
Toronto, ON, Canada
Posted:
April 20, 2020

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Resume:

PRIYANKA MANGHNANI

Toronto, ON adcv1e@r.postjobfree.com

647-***-**** linkedin.com/in/priyanka-manghnani

HIGHLIGHTS OF QUALIFICATIONS:

Over 1 to 3 years of experience in Human Resources, customer service, administrative support and volunteering as well as working in teams and independently

Exceptional time management and ability to handle multiple tasks under pressure in a fast-paced environment

Advanced Computer knowledge including experience using Microsoft Office Applications (Word, Excel-vlookups, pivot tables, Access, PowerPoint, Outlook, MS Project), Gmail, Google Docs, Windows

Strong communication skills in English (written and verbal in person, over the phone and online) and time management skills

Excellent organizational skills and attention to detail

EDUCATION:

Project Management - Graduate Certificate May 2019-December 2019

George Brown College, Toronto, ON

Recognized on Dean’s Honors List for performing well in academics

Learnt how to use MS Project in one of the courses.

Worked on a real-world project which was based on Service Expenditure Analysis by applying the knowledge gained in this program.

Human Resource Management - Graduate Certificate May 2018-April 2019

George Brown College, Toronto, ON

Recognized on Dean’s Honors List for performing well in academics.

Successfully completed Recruitment and Selection project which involved creating Job Description and Specification, designing a strategy for recruiting, drafting interview questions and templates, conducting an actual interview in class and making the hiring decision.

Bachelor of Commerce – Undergraduate Program June 2014-April 2017

HR College of Commerce & Economics, Mumbai University, India

WORK EXPERIENCE:

Project Coordinator Intern August 2019-December 2019

Kerry’s Place, Toronto, ON

Prepared a Project Charter and MS Plan to update and track the project and maintained confidentiality.

Planned and created project schedules, project plans, project management calendar and milestones to monitor progress.

Co-ordinated with the managers and assessed project risks where risk mitigation plans were formulated.

Saved time and money of the client by submitting weekly status report of each phase, PowerPoint presentation and a final report to the client indicating over expenditures on the services.

Customer Service Representative and Cashier February 2019-March 2020

Sbarro, Toronto, ON

Delivered excellent customer service by smiling, greeting and welcoming customers.

Maximized sales by assisting at least 100+ customers every day by upselling pizza and combos.

Trained at least 5 new employees each month to perform the daily work.

Processed debit, credit and cash transactions in a quick and timely manner and communicated effectively with patrons regarding special dietary needs.

Human Resources Intern January 2019-April 2019

Organizational Development Team

SickKids, The Hospital for Sick Children, Toronto, ON

Consolidated class evaluations to produce graphs and summaries related to leadership programs and updated the roster and waitlists in the system.

Worked with other team member to prepare and send participation communications (for example, emails to complete assessments to generate SDI reports, class reminders, invitations, etc.)

Assisted in data entry, success factors and gathered information from other hospitals on employee engagement survey.

Performed administration duties when required and helped in carrying out training sessions for the employees including attendance tracking.

Screened resumes and conducted telephone interviews with the candidates for the recruitment process.

Prepared service award packages for at least 200 employees for recognition program.

Accounting Intern May 2017- July 2017

Plaza Electronics, Mumbai, India

Handled payments, receipts, prepared invoices and purchase orders.

Recorded financial records and transactions.

Updating and maintaining filing systems and scheduling appointments.

Client Service Intern December 2015-February 2016

4 Minute Mile, Mumbai, India

Contacted various retailers to offer mobile promotions in order to arrange contracts for service through cold calls and emails.

Built relationships with management teams from several retailers and co-ordinated meetings.

Accomplished the target of obtaining 60 offers from different organizations.

VOLUNTEER EXPERIENCE:

International Student Ambassador August 2018-January 2019

George Brown College, Toronto

Provided services to help new international students with the initial formalities.

Supported the team to organize orientation programs for international students.

Festivals of India-Public Hospitality June 2018

Centre Island, Toronto

Interacted with the public and ensured that 100% customer satisfaction was achieved.

Engaged in crowd controlling activities.

Muskurahat Foundation August 2017-February 2018

Non-Profit Organization

Mumbai, India

Volunteered as a tutor for low income communities for 15 hours per week.

Trained and mentored a group of 6 new volunteers for volunteering actively in organizing educational events.

Participated and acted as a point of contact in ‘Cloth Donation Drive’.

Ishliya Langar Seva September 2016-April 2018

Mumbai, India

Initiated ‘Feed the Hunger’ project with the support of family to satisfy the hunger needs of the people.

Prepared budgets and assigned tasks to the people who were a part of this project.



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