Manager Customer

Tiffany R. Frey

**** ***** ***. **

East Sparta, OH 44626

Phone 330-***-****

Email: **********@*****.***

Work Experience

Shipping Manager 09/2013-Present Case Farms Canton, Ohio

• Monitors, on a daily basis, the inventory and codes of all products in the cooler to ensure proper rotation and traceability of all items.

• Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating and delegating.

• Provides management of employees directly or through supervisors to ensure effective selection, retention, development, disciplinary action and performance management. If a collective bargaining agreement exists, may participate in negotiations, grievances or other contract related activities and discussions.

• Plans, directs and coordinates the activities of the shipping department in an organized, safe and sanitary work environment that is in compliance with the Company’s policies, OSHA and government regulations.

• Coordinates the load out schedule with in-house distribution and outside contractors to ensure the timely and accurate load out and receiving of all products.

• Ensures all transactions are recorded timely and accurately, to reflect a correct inventory position at any time. These include shipments, donations, product loss and damage.

• Monitors and manages all aspects of employee performance.

• Ensures full compliance with all quality assurance standards, especially good housekeeping and overall cleanliness of products and work areas.

• Monitors and strives to achieve the successful attainment of the Sales to Service Metrics targeted.

• Contains and/or reduces cost and drives productivity within the department.

• Cooperates in a cross-functional manner as a change agent with all departments within the Company.

• Is responsible for expense management and control, including cooler dump, labor and overhead costs utilizing Continuous Improvement techniques and a Management Operating Structure.

Operations Supervisor 11/2003 - 09/2013 UPS New Philadelphia, Ohio

• Manage 12-35 people.

• Operate package on time network.

• Schedule arrival and departure of feeder (semi) as well as packages car routes.

• Manage and audit all Hazardous Material packages to prepare for shipments and manage and oversee the preparation and shipment of all International packages.

• ADG Certified to process the clean-up and report Hazardous Material spills.

• Offer troubleshooting and technical support as needed with computers and scanners.

• Managed shipping and receiving practices including ground and air shipments for residential as well as business’s.

• Schedule start times for employees and manage employee timecards, as well as processing payroll.

• Assist with general office duties such as processing production sheets, filing, faxing, and answering phones.

• Maintain and oversee all safety rules and regulations. Comply with OSHA regulations and conduct safety meetings.

• Proficient in Microsoft Office.

Supervisor 8/2000 - 11/2004 RJ Matthews Company Canton, Ohio

• Managed 3-20 people.

• Process incoming sales calls.

• Worked with manufactures with claims and returns, record details of inquiries, comments and complaints

• In charge of the ordering and receiving of merchandise.

• Scheduled employees.

• Facilitated promotional setups.

• Respond promptly to customer inquiries, Handle and resolve customer complaints

• Obtain and evaluate all relevant information to handle product and service inquiries

• Provide pricing and delivery information process orders, forms, applications and requests

• Perform customer verifications, Set up new customer accounts

• Organize workflow to meet customer timeframes

Direct requests and unresolved issues to the designated resource

• Manage customers' accounts and keep records of customer interactions and transactions as well as record details of those actions taken.

• Prepare and distribute customer activity reports, Maintain customer databases

• Manage administration, Communicate and coordinate with internal departments

• Follow up on customer interactions and provide feedback on the efficiency of the customer service process

Veterinarian Technician 8/1996-10/2000 Valley View Animal Clinic Dover, Ohio

• Take patient history, collect urine samples, and provide treatment for routine concerns, record temperature,

• Take and develop radiographs (x-rays),

• Administer medication, dress wounds, perform intravenous feedings and tube feedings, brush teeth, clip nails, counsel owners on good health and nutrition for their animals.

• Assist veterinarians during laboratory or surgical procedures.

• Administering anesthesia, giving shots, using diagnostic equipment and nursing sick animals.

• Assist in an administrative capacity, maintaining and filing record for animals on paper and on computer such as animal history, diet, weight and treatments, handling inventory and providing up-keep of equipment in the office.

Education

1991 Graduate Perry High School Massillon, Ohio

2013 Graduate Kent State University Canton, Ohio

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