Sales Representative

Michele Klug

425-***-**** ****************@*****.*** https://www.linkedin.com/in/klugmichele/

Sales, Account Management, and Business Development. Strength synthesizing complex information into practical steps, integrating and implementing practice programs. Highly ethical and goal oriented. Proven track record exceeding sales quotas and identifying business opportunities. COMPETENCIES

Sales and Sales Development

Client Relations Communication

Financial Analysis

Public Speaking Strategic Planning

Customer Training Project Management

Business Planning

Internal Onboarding Highly Collaborative

Breakdown complex information

Innovative Creative Problem Solver

Negotiation

TECHNICAL

Sharepoint Microsoft Office Suite Cloud

Networking Medical Software Training

Salesforce CRM SAP Pipedrive

Cloud based applications

EDUCATION

Hartnell College, Salinas, CA Associate of

Science, Animal Health

Cabrillo College, Aptos, CA

PROFESSIONAL EXPERIENCE

Sales Consultant Arlington, WA 8/18 – 10/19

K-Laser USA

Independent sales representative responsible for developing sales in underserved areas.

Execution of outreach strategies directly to customers and through distribution partners has resulted in surpassing previous year sales in 4 months.

Increasing industry and customer awareness of K-Laser through educational channels such as focus learning tracks at conferences, CE events, and broadened trade show participation.

Provide comprehensive training on all aspects of equipment and its successful integration into the customer’s business. This allows the customer to immediately get the most out of their investment. Sales Development Manger Arlington, WA 5/16 - 5/2018 Patterson Veterinary Supply

Proven ability to recognize selling opportunities, as well as industry changes and trends leading to strengthened partnerships and alignment with market leading vendors.

Re-built diminished relationships with four major vendors resulting in increased sales ranging from 15%-25% year over year in less than 12 months. Patterson fiscal 2019 is on track to achieve similar, if not greater year end results.

Collaborated with Director Marketing Equipment, marketing teams and creative services division, providing technical information and focused messaging which lead directly to an increase of nearly two million dollars in laser and ultrasound sales

Continuously the “go-to” person for Equipment Specialists and Territory Managers, providing technical product assistance, in-person and remote training, and customer service solutions which restored customer satisfaction and prevented equipment returns of over one hundred thousand dollars during fiscal year 2018 alone.

Western Regional Specialist Arlington, WA 5/2013 - 5/2016 Patterson Veterinary Supply

Developed the cone beam CT market in animal health, resulting in the first North American sale of veterinary cone beam CT. Cone beam CT is now one of the most popular imaging modalities in the animal health industry.

Experience successfully selling complex concepts by building client confidence and alleviating concerns through education, overcoming objections, and creating integration plans to fit the needs of each individual practice.

Effectively interact with executive management teams, territory managers and vendor partners to identify customer needs and provide effective solutions.

Prepare and present customized ROI, financing options, implementation and marketing plans relevant to each customer.

Maintain high level of customer satisfaction by effectively integrating advanced imaging technology and related services into the practice, and providing top level ongoing support

Continue to proactively prospect with territory managers throughout the western United States to identify and cultivate leads, and close transactions.

Advise and participate in development of collateral materials and branding strategy.

Selected as a leadership member of the SAP super user team, participating in relevant module development and training of pilot site users.

Sales Specialist - Pacific Northwest Arlington, WA 5/2004 -5/2013 Patterson Veterinary Supply

Pioneer of Patterson Veterinary capital equipment program. During the first five years of the program, I successfully grew the western region from an individual position to a region now supporting five capital equipment representatives.

Effectively worked with territory managers to close sales through demonstrations and individual coaching, resulting in rapid pipeline growth, increased equipment sales, and the ability to leverage capital equipment purchases to secure sales of pharmaceuticals and consumable products.

Created and implemented profitable incentive programs for territory managers that are unique within Patterson Veterinary.

Highly instrumental in establishing and fostering vendor relationships through networking, collaboration and frequent communication.

Vital member of leadership and development team for GPS (Guiding Practice Success), a two-day seminar that provides education, tools, and coaching to veterinarians interested in starting their own practice, expanding their current practice or opening additional locations. Key speaker at each event and break-out sessions.

Coordinated new projects with customers, territory managers, design team, financial institutions, vendors and contractors through all aspects of practice build outs and remodels.

Worked independently and with territory managers and increased equipment sales from 4% of total branch sales to 10% of total branch sales. The average Patterson Veterinary branch continues to derive less than 5% of total revenue from equipment sales.

Completed Dimensions of Professional Selling

Territory Manager Pacific Northwest Arlington, WA 12/2003- 2004

Patterson Veterinary Supply

Responsible for all aspects of creating a prosperous new territory and establishing a foothold for Patterson on the West coast.

Increased new business sales from $24,000 annually to $950,000 annually in 18 months.

Organized well attended CE events with pharmaceutical and equipment partners

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