Education:
Georgia Gwinnett College, Bachelor’s in Business Management May 2020
Major: Business Administration
Georgia State University, Associates of Science in Business Administration January 2017
Relevant Courses: Business Analysis, Marketing, Negotiations, Human Resource Management, Organizational Behavior
Skills: Microsoft Office (PowerPoint, Excel, Word, Outlook, Calendar)
Georgia Piedmont Technical College May 2013
Certified Nursing Assistant
Relevant Courses: Medical Terminology and Human Anatomy
Work Experience:
VWR International, Part of Avantor, Suwannee, GA January 2019 - Current
Customer Support Representative
Operate Salesforce.com and SAP HANA to process orders, order related inquires, and new account setup
Act as a liaison with customers and internal users by communicating through live chat, e-mail, and phone
Operate Salesforce.com to create quotes, check inventory, and close sale deals
Log cases with correct and up to date information, investigate issues, and follow-up with resolution
Have product/business knowledge to assist customers and ensure high quality customer service is provided with every interaction
Process payments, returns, and credits
FEMA CALL CENTER, Morrow GA September 2018- November 2018
Temporary Helpline Specialist
Took registration intake calls and help applicants start claims process for disaster related damages
Went over application statuses, appeals process, and assist with requesting new inspections
Provided excellent customer service and ensure first contact resolution
Provided correct referral information to other supporting agencies and answer help related questions
State Farm, Atlanta, GA September 2017- September 2018
Customer care Representative
Retained customers by providing excellent customer service
Acted as a liaison with customers and internal users to reach resolution
Processed payment and claims through CRM systems, such as BOS and ABS/AMS
Explained policy/billing changes and make changes in accounts when necessary
Informed customers about services and offer bundle packages to close sale
Logged cases with correct information
Home Depot, Atlanta, GA January 2015- April 2017
Cashier/Sales Associate
Stocked Merchandise
Operated cash register
Handled customer grievances
Provided excellent customer service
Drove Sales and Credit
Stayed up to date with product knowledge
Ross Retail, Clarkston, GA
Cashier: August 2013 – December 2015
Handled grievances with customers and resolved issues
Answered phone calls and reported to management.
Taught and managed new employees
Verified Markdowns/expenses
Internships
ABM May 2017- August 2017
Human Resource Intern
oDescription: Assisted in recruiting new hires, conducted interviews, tracked applicants, managed and posted job descriptions.
oProvided applicants information on company benefits, partnered with management, attended job fairs, researched hiring agencies, researched new recruitment strategies, and resume management.
Georgia Community Action Association (GCAA)
Office Support Assistant and Media Leader
oProjects: Poverty Simulation and Marketing/Media awareness
oUpdated Social Media Handles with new events and built a following
oUsed Microsoft Office Suite for spreadsheets, presentations, and organization.
State Farm and GSU Mentorship: Mentee
oWas Mentored by a State Farm Supervisor to go over leadership development, continues growth, and skill building exercises.