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Customer Support Associate

Stone Mountain, GA
April 20, 2020

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Georgia Gwinnett College, Bachelor’s in Business Management May 2020

Major: Business Administration

Georgia State University, Associates of Science in Business Administration January 2017

Relevant Courses: Business Analysis, Marketing, Negotiations, Human Resource Management, Organizational Behavior

Skills: Microsoft Office (PowerPoint, Excel, Word, Outlook, Calendar)

Georgia Piedmont Technical College May 2013

Certified Nursing Assistant

Relevant Courses: Medical Terminology and Human Anatomy

Work Experience:

VWR International, Part of Avantor, Suwannee, GA January 2019 - Current

Customer Support Representative

Operate and SAP HANA to process orders, order related inquires, and new account setup

Act as a liaison with customers and internal users by communicating through live chat, e-mail, and phone

Operate to create quotes, check inventory, and close sale deals

Log cases with correct and up to date information, investigate issues, and follow-up with resolution

Have product/business knowledge to assist customers and ensure high quality customer service is provided with every interaction

Process payments, returns, and credits

FEMA CALL CENTER, Morrow GA September 2018- November 2018

Temporary Helpline Specialist

Took registration intake calls and help applicants start claims process for disaster related damages

Went over application statuses, appeals process, and assist with requesting new inspections

Provided excellent customer service and ensure first contact resolution

Provided correct referral information to other supporting agencies and answer help related questions

State Farm, Atlanta, GA September 2017- September 2018

Customer care Representative

Retained customers by providing excellent customer service

Acted as a liaison with customers and internal users to reach resolution

Processed payment and claims through CRM systems, such as BOS and ABS/AMS

Explained policy/billing changes and make changes in accounts when necessary

Informed customers about services and offer bundle packages to close sale

Logged cases with correct information

Home Depot, Atlanta, GA January 2015- April 2017

Cashier/Sales Associate

Stocked Merchandise

Operated cash register

Handled customer grievances

Provided excellent customer service

Drove Sales and Credit

Stayed up to date with product knowledge

Ross Retail, Clarkston, GA

Cashier: August 2013 – December 2015

Handled grievances with customers and resolved issues

Answered phone calls and reported to management.

Taught and managed new employees

Verified Markdowns/expenses


ABM May 2017- August 2017

Human Resource Intern

oDescription: Assisted in recruiting new hires, conducted interviews, tracked applicants, managed and posted job descriptions.

oProvided applicants information on company benefits, partnered with management, attended job fairs, researched hiring agencies, researched new recruitment strategies, and resume management.

Georgia Community Action Association (GCAA)

Office Support Assistant and Media Leader

oProjects: Poverty Simulation and Marketing/Media awareness

oUpdated Social Media Handles with new events and built a following

oUsed Microsoft Office Suite for spreadsheets, presentations, and organization.

State Farm and GSU Mentorship: Mentee

oWas Mentored by a State Farm Supervisor to go over leadership development, continues growth, and skill building exercises.

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