Hotel Manager
Resume:
Marisel Dungog Mirafuentes
Unit *** Building I Kassel Residences, Kassel Villas
Camarin Caloocan City, Philippines
adcuzy@r.postjobfree.com
OBJECTIVE
Looking for the opportunity to continue my career and become part of prestigious company that helps its people to grow and mature in their selected fields. And share my expertise for the company’s growth.
ATTRIBUTES
Committed to excellence in hospitality industry, a professional full of initiative, integrity, caring and a team player has positive attitude and empathy to others. Has strong cultural awareness and the ability to adapt new environment and people. Flexible and motivated to manage a demanding work schedule. Demonstrate the mission and values that the company holds in high regard professional, empathetic progressive, visionary cosmopolitan.
WORK EXPERIENCE
Oceania Cruises March 2018 - Present
7665 Corporate Center Drive Destinations
Miami Florida 33126 Destinations Services Assistant
POSITION SUMMARY
Commit to the company’s Core Values, carry out daily activities following R.I.T.E way – Respect, Integrity, Trust and Excellence are the foundation of all our actions every day in everything we do.
Assume personal responsibility for safety and environment. Be accountable for themselves and the safety of others in their vicinity. Environmental consciousness forms one part of this accountability.
To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements.
ESSENTIAL FUNCTIONS
Guest Experience
Meets and exceeds guest expectations and ensures complete guest satisfaction
Provides guests with port and tour information
Distributes tour tickets and escorts tours
Socializes with guests when time permitting
Demonstrates genuine concern for guests well-being at all times
Proactive approach to problem solving
Operational and Administrative
Assists Destination Service Manager with all administrative aspects of the tour office
Assists with the maintenance of an updated and accurate filling system for reference
Responsible for sale of tours and private arrangements
Responsible for dispatch of tour buses and private cars
Assigns tour escorts
Coordinates other requirements for tours (towels, bus signs, lollipops, whisper sets and medical kits)
Prepares onboard printed materials for department
Organization of guests debarkation manifests and letters
Distributes internal tour information
Performs all other duties as requested by supervisor or as listed in Oceania Vessel Operational manual
Norwegian Cruise Line May 2010 – January 2018
7665 Corporate Center Drive Casinos at Sea
Miami Florida 33126 Cage Supervisor
POSITION SUMMARY
Responsible for casino operations in accordance with the directives as set down in the casino policies and procedures. To ensure that the highest standards of efficiency, guest service, and security are met in accordance with the company’s policies and procedures.
The casino cage supervisor is an integral part of the casino management team and as such is required to observe the highest levels of professionalism and provide guidance to the staff.
The casino cage manager may assign the cage supervisor other duties outside the casino operation. The casino cage supervisor is expected to perform these duties to the highest standards of efficiency, guest service and integrity.
The cage supervisor ensures the cashiers are performing the duties as written in their job description and reports directly to the casino cage manager and fleet manager casino cage operations. Position requirements include the scheduling, discipline and enforcement of policy, supervising, training & development of the cashiers onboard. Maintaining accountability in terms of money and transactions to NCL’s policies and procedures. Responsible for security and auditing cash floats.
In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
ESSENTIAL FUNCTIONS
Cashier’s supervision and training
Completes main bank, chip bank and mini safe balance on daily bases and reports non balance.
Prepares and verifies commodities and enters all into commodity tracking.
Log and organize all prepaid items and assures that all items were redeemed.
Prepares weekly and end of cruise reports.
Reconcile lotto and prepare reports for task consolidated.
Monitors cash levels in ATM via back office program and assure sufficient impress for operation, prepares refills if needed.
Communicate with ATM vendor if issues arise and perform basic troubleshooting.
Handle guest’s ATM queries.
Balance and reconciled ATM in the end of cruise.
Handles disputes and provided appropriate reports and balance sheet when requested for disputes.
Review and set up credit files based on the credit list sent from shore side.
Enter appropriate information in to OASIS and request credit approval, communicate with players and credit department if additional information needed, maintain credit file and assure accuracy on credit player record.
Assume managerial function while performing casino counts, ensure that the company assets and integrity is protected at all times, verify accuracy of cash count and paperwork upon completion of the count, prepare and assist with slot reconciliation, verifies hard count and tip count, prepare revenue and commodity transfers.
Place monthly phone call with fleet manager, reports to fleet manager on recommendation, improvements and overall operational issues regularly, attend cage and casino meetings, reports any irregularity to management, fulfill requests or instructions as communicated by the casino cage manager and fleet manager.
Sofitel Philippine Plaza March 2006- May 2010
CCP Complex, Roxas Boulevard, Spiral Restaurant
Pasay City 1300
Philippines Captain Waitress/ Receptionist
Phone: +632-***-****
Company web: www.sofitel.com/asia
JOB SUMMARY
Responsibilities:
Supervises activities of workers in section of dining room: Receives guests and conducts them to tables. Presents menu, describes or suggests food courses and appropriate wines and answering questions regarding food preparation. Writes order on check or memorizes it. Serves meals to patrons according to established rules of etiquette. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Observe diners to respond to any additional requests and to determine when meal has been completed.
Prepare checks that itemize and total meal costs and sales taxes. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Clean tables and/or counters after patrons have finished dining.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Stock service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Ensuring everyone who visits Hotel Sofitel gets individual attention, enjoys a brilliant and memorable time; enjoy talking to people and provide the best possible service.
To deal with members of the public, who could be clients, visitors. Provide them with information, answer queries, and direct them to the person they need to see, also organize appointments and take bookings.
TRAININGS
BASIC SAFETY UPDATE 18 May 2015
Section A-VI/1, PARAGRAPH 3 of the STCW Code
PROFICIENCY IN SURVIVAL CRAFT AND RESCUE BOATS 16 October 2014
SECTION A-VI/2 of the STCW
SECURTIY AWARENESS TRAINING 025 August 2014
STCW 95 30 May 2010
A-V/3 Paragraph 1.2.4 Crowd Management
Basic Educators’ Training (BET) November 2009
Appearance and Attitude Training August 2009
EMERGENCY RESCUE AND RESPONCE TEAM TRAINING
Basic Life Support
(Community Cardiopulmonary Resuscitation Training
For Lay Rescuers)
First Aid Training July 2009
(Industrial Employees)
Fire fighting Orientation Course
Search and Rescue Technique Orientation Course
Basic Leadership Training April 2009
Keys of Luxury Experience February 2009
BASIC SAFETY TRAINING
(Regulation VI of the STCW- 78 Convention, as amended)
Personal Survival Techniques
(IMO Model Course 1.19)
Fire Prevention and Fire Fighting June-July 2009
(IMO Model Course 1.20)
Elementary First Aid
(IMO Model Course 1.13)
Personal Safety and Social Responsibility
(IMO Model Course 1.21)
Fire fighting Level I Training July 2008
Basic French Language Training June 2008
Child Wise Tourism Training Workshop March 2008
Goals Orientation on Leadership January 2006
and Development
EDUCATION
2020 CPD Team Leadership & Motivation Diploma
2020 CPD Nail Technician Diploma
2009 Certificate Marlins English Language Test
2007 Certificate English Refresher Course & Basic Intermediate Module I
2005 Food and Beverage Attendant (OJT 397 hrs.) Century Park Hotel
1997-1998 Computer System Design and Programming, AMA CLC
ACHIEVEMENTS
Commended by President Hu Jintao of China during His visit April 2005 at Century Park Hotel for providing teamwork and excellence of duties.
PERSONAL DETAILS
DATE OF BIRTH 14th of November 1978
PLACE OF BIRTH Mandaue City Cebu, Philippines
SEX Female
HEIGHT (cm) 162.56
WEIGHT (kg) 52.00
BLOOD TYPE O
NATIONALITY Filipino
MARITAL SATTUS Single
LANGUAGES SPOKEN English, Filipino, Basic French, Macedonian and Spanish
HEALTH Excellent / Non smoker
REFEREES
MAGGIE ZANG EMGHIL HASAN ALEXANDRA RUS
Casino Cage Manager Destination Manager Destination Manager
Contact this candidate