Customer Service Front Office

Wafa Al Bulushi

WHO I AM:

Business Administrator by degree (BACHELOR DEGREE)

Holder of Bachelor Degree in Business (3.58 CGPA) & Diploma in banking studies.

Diploma in banking studies, Institute of Banking & Financial Studies 1999 - currently (College of Banking & Financial Studies)-

WORK & TRAINING EXPERIENCE:

1. TECHNICAL TRAINING INSTITUTE

Payroll Clerk

2000

2. OMAN ARAB BANK

Wire Transfer Clerk

2002

3. MEETHAQ ISLAMIC BANKING

Trainee

2018

4. HAYA WATER

Business Development Trainee

2018

SKILLS:

Planning

Prioritise

Organization

Problem Solving

Time Management

Administrative

Discretion

Confidence

Verbal & Written Communication

Etiquette

Flexibility

Decision Making

Dependability

Customer Service

Attention to Detail

Math

Team work

MS Office

Data entry

LANGUAGES I SPEAK:

Arabic, English, Baluchi, Urdu

WORK & TRAINING TASKS & RESPONSIBILITIES:

Overview of business development activities

Front office activities

Communication with respective divisions

Back office activities

Communication with customers

Electronic transfer of funds

Prepares transaction documents

Reconciles all accounts

Using Applicable system for data entry

Solves customer issues

Maintains records of transfer procedures

Record payroll exemptions, insurance coverage, savings deductions

Prepare reports, summaries & payroll

Islamic banking transaction

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