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Safety Customer Service

Location:
Chambersburg, PA
Posted:
April 17, 2020

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Resume:

SUSAN BRADLEY

Greencastle, PA M: 717-***-**** E: adcutz@r.postjobfree.com

PROFESSIONAL SUMMARY

Solutions-focused Manager with proven track record of directing production, quality, safety and cost control for large production areas in manufacturing, distribution, and retail operations. Strong ability to design and enhance processes in support of continuous improvement programs, deploying spot audits and root-cause analysis including remedial actions in response to safety and equipment failures. Excellent interpersonal skills, recognized for seamlessly working with staff, vendor, sales, and customer service teams to identify and resolve quality and process issues. Embraces change. Leads with vision. Executes with impact. SKILLS HIGHLIGHT

- Hands-On Management

- Friendly, Personable & Reliable

- Strong Work Ethic & Integrity

- 10+ Years of Management Experience

- Warehousing, Automation

- Supply Chain Management

- Inventory Management

- Excellent Verbal & Written Communication Skills

WORK HISTORY

TEAM LEADER MANUFACTURING SUPERVISOR

Beck Manufacturing, Greencastle, PA 02/08 – Present

- Supervised second shift, directing the packing and shipping departments, comprised of 15 employees

- Achieved 99% incident-free shipment processing as team lead/supervisor

- Conducted safety meetings, reviews, and disciplinary actions as needed to ensure safe, efficient operations

- Demonstrated strong ability to lead in production, delivering results in inventory management, safety, quality improvement, operations, scheduling and preventative maintenance

- Excelled in training, mentoring and motivating teams to optimize productivity and performance

- Exhibited strong interpersonal and team-building skills, often doubling as a floor member during understaffing

- Ran heavy equipment safely and optimally including forklift and side loader; operated CNC machine as lead INVENTORY MANAGEMENT SPECIALIST WAREHOUSE ASSOCIATE Target Distribution Center, Greencastle, PA 05/03 – 07/09

- Oversaw warehouse management system and inventory of a large distribution center, maintaining and reviewing all inventory including follow-up on shortages, reducing costs through effective inventory controls

- Performed pre-inspection audits to enable better safety habits, consistent reliability, and reduced incidents

- Overhauled the filing and record keeping system that previously failed audits, resulting in the first clear audit

- Led a cultural shift to cross-train six shipping employees during recession layoff as interim supervisor

- Appointed to a ten-person safety review committee out of 200 employees to offer insight and solve issues

- Achieved a 100% safety record, filed 100% of reports on time, and consistently exceeded KPIs year over year

- Coordinated contributions to charities, organizing 20-25 giveaways of slightly damaged merchandise annually

- Collaborated with teams cross-functionally to ensure operations aligned with Target brand and culture

- Offered on-the-job training, troubleshooting assistance, and coaching for hourly staff in distribution center PACKING & SHIPPING WORKER Beck Manufacturing, Greencastle, PA 01/97 – 05/03

- Managed and tracked shipping and receiving status as point of contact on hundreds of weekly deliveries

- Worked with a team of shipping clerks to manage shipments, employing safe and efficient practices

- Set up and rolled out a UPS small shipment and receiving area still used today

- Operated forklift safely and optimally in a fast-paced warehouse environment EDUCATION

Pursued Bachelor of Arts in Social Work Penn State, Capital Campus, PA TECHNICAL SKILLS

Microsoft Office Suite—MS Word, Excel, PowerPoint, Outlook Google Suite Adobe Suite Forklift Trained OSHA Trained Basic Keyboarding & 10-Key Mac & PC



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