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Analyst Engineer

Cary, NC
April 17, 2020

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Jamie Lynn Finamore (LoVerde)

*** ***** ***** ****, ****, NC 27513



Human Factors Engineer with 18+ years’ experience working with multi-disciplinary and international teams in planning, designing, and testing cross-platform design solutions. I have a strong background statistical analysis. I am interested in pursuing a career as a User Experience Analyst.


Toshiba Global Commerce Solutions, Durham, NC

Human Factors Engineer (June 2019 – present)

Facilitate user research and usability testing. Analyze and interpret data into actionable insights and communicate findings to key stakeholders.

Redefined the hardware and software Human Factors/Usability process within the product development process.

Updated global Accessibility standards on-file for both hardware and software. Ensure that products are compliant.

SAS Institute, Cary NC

Principal User Experience Analyst (January 2007 – December 2016)

Applied Human Factors principles and theory in an Agile environment to develop innovative and intuitive products.

Lead UX analyst of SAS' Microsoft plugin which integrated SAS Analytics seamlessly into Microsoft Office.

UX analyst for SaaS Visual Analytics for data visualization, exploration, and reporting.

Modified existing SAS software into easy to use versions for smaller platforms such as the iPad and smartphones while being mindful of usability and accessibility concerns unique to each platform.

Lenovo, Morrisville, NC

Senior Usability Analyst (May 2005 – December 2007)

Lead Usability Analyst of Lenovo's ThinkPad System Migration Assistant. The design was featured in Lenovo's design blog:

Contributing analyst for new hardware technology design, such as the ThinkPad x41, Lenovo's “ultraportable” laptop with a trackpoint but no trackpad; ThinkPad Trackpoint Caps; and the ThinkPad Fingerprint Reader.

Conducted end-user testing throughout the design cycle to identify and fix and usability issues.

IBM, Research Triangle Park, NC

Usability Analyst (June 2002 – April 2005)

Lead analyst of IBM's Predesktop Area and Recovery software.

Brainstormed with multi-disciplinary teams to identify end-user pain points, and turn them into opportunities for innovation.

Participated in weekly design reviews with an auxiliary programming team in Tokyo, Japan.

NASA Langley Research Center, Hampton, VA

Fellow - Graduate Student Researcher’s Project (May 1999– May 2002)

The Fellowship awarded me the opportunity to conduct my research on operator vigilance performance at NASA Langley Research Center while pursuing my doctorate.

Old Dominion University, Hampton, VA

Research Assistant and Laboratory Manager (May 1996 – May 1999)

Duties included recruiting and scheduling participants; collecting data; and moderating focus groups.


User and Stakeholder Requirements Gathering Task Analysis Competitive Analysis Heuristic Evaluation Low to High Fidelity Prototyping Rapid Prototyping Usability Testing Iterative Design html CSS


Adobe Creative Suite Figma Balsamiq Visual Studio Code


Finamore, J. L. 2007. Methods and Arrangements for Managing Computer Messages. U.S. Patent 20090007168A1, filed June 30, 2007, and issued April 10, 2012.

Finamore, J. L., Ganey, H. C. N., Stewart, A. M. 2007. Apparatus system and method for validating users based on fuzzy logic. U.S. Patent, filed January 2009. Assigned to LENOVO (SINGAPORE) PTE. LTD., SINGAPORE on 12-12-2007.


Old Dominion University, Hampton, VA

PhD (ABD) in Industrial / Organizational Psychology with a concentration in Human Factors Engineering, May 2002

Master of Science in Experimental Psychology, December 1999

Bachelor of Science in Psychology, May 1997

Seton Hall University, South Orange, NJ

Bachelor of Arts in English, August 1993


Krahl, K., LoVerde, J.L., Scerbo, M.K.(1999). Skill acquisition with human and computer teammates: Performance with team KR. In M. W. Scerbo & M. Mouloua . (Eds.), Automation Technology and Human Performance: Current Research and Trends (pp. 144–148). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.

LoVerde, J. L., & Scerbo, M. W. (1998). Skill Acquisition with Human and Computer Teammates: Don’t sit so Close to me. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 42(23), 1618–1618.

LoVerde, J. L., Scerbo, M. W., Freeman, F. G., & Mikulka, P. J. (2000). Can a Biocybernetic System be Used to Maintain Vigilance Performance? Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 44(19), 3-216-3–219.

Professional Presentations

Krahl, K., LoVerde, J. L., & Scerbo, M. W. (1998). Skill acquisition with human and computer teammates: Performance with team KR (Knowledge of Results). Poster presented at the 3rd Automation Technology and Human Performance Conference, Norfolk, VA.

LoVerde, J. L., & Scerbo., M. W. (1998). Skill acquisition with human and computer teammates: Don’t sit so close to me. Poster presented at the 42nd annual meeting of the Human Factors and Ergonomics Society, Chicago, Il.

Academic Honor Societies Awards

(1997) Phi Kappa Phi Honor Society. Old Dominion University Chapter.

(1996) Psi Chi – The National Honor Society in Psychology. Old Dominion University Chapter.

(1996) Outstanding Student Achievement of Excellence. Dean’s Perfect Scholar List. The College of Science, Old Dominion University.

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