Social Media Front Desk

Gulzhan Murzabek kyzy

Kyrgyz Republic, Bishkek

Phone: +974********

E-mail: ********.**.**@*****.***

Skype: gulgan1507

Personal information

Date of birth: 15.07.1990

Nationality: Kyrgyz

Marital status: Single

Fee: NOC( Work Permit)

Work experience

From-To December 2018 present

Current Company profile: Qatar Entertainment”Kidzania” Tasali Sharaka Holding

Current Position Front Desk/ Cashier- Sale

Responsibility

Welcoming guests, answering their questions, provide information

Giving sales presentations to a range of prospective clients

Helping determine pricing schedules for quotes, promotions and negotiations

Managing transaction with guests using cash registers

Operate POS cash registered handling 30 to 50 transaction on a average daily

Count money in cash drawer to ensure the amount is correct

Calculate total payments receiving during a time period and reconcile the total sales

Check- in and check- out process

Issue receipts, refunds, change or tickets

Resolve guests complaints, guide them and provide relevant information

Track transactions on balance sheets and report any discrepancies

From-To February 2018 to October 2018

Current Company profile: Ethno-Coplex Supara, Bishkek- Restaurant.

Current Position Guest Relations Officer

Responsibilities

Welcome guests during check-in and giving a found farewell to guests while checkout

Assisting guests throughout the check-in process

Relating information about amenities and other relevant information for incoming guests

Contributing to the development of customer satisfaction programs

Should posses detailed information about the Restaurant, city, culture as well

From-To June 2015-2017

Current Company profile Business Trading Company (BTC), Doha, Qatar

Current Position Costumer Service

Responsibilities

Educate guests about the policies and protocols that they need to follow during their stay at the amusement park

Attract potential customers by answering service questions, suggesting information about other products and service.

Answer customer telephone calls and direct inquiries.

Perform greeting with guests and visitors.

Provide guests with warnings on time limits

Education

From-To: September 2008/August2014 Kyrgyz state Technical University

Specialty: Management of Business

Computer skills

Microsoft Office

Work Office Excel

Social Media

Email Communication

Language skills

English – fluent

Russian – fluent

Kyrgyz – native

Arabic – basic

Key skills

Excellent communication skills

Excellent leadership

High level of personal presentation

Organizational skills and customer service orientation

Problem analysis, use of judgment and ability to solve problems efficiently

Contact this candidate