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Sales, Marketing, Negotiation, Social Media

Miami, FL
April 17, 2020

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Jose Rodriguez

***** ** *** ** 786-***-****

Miami, Florida, 33174


Bachelor of Business Administration - International Business and Marketing Aug 2019 - Jul 2020 Florida International University Miami, Florida

GPA: 3.74 / 4.00

Bachelor of Business Administration Sep 2016 - Jul 2019 Universidad Iberoamericana Santo Domingo, Dominican Republic PROFESSIONAL EXPERIENCE

Miami Heat Miami, Florida

Ticket Sales Representative Oct 2019 - Dec 2019

• Developed a vast array of persuasive, communication skills to identify sales opportunities, build client relationships, overcome objections, and explain the benefits of our service.

• Skillfully self-prospected a wide of variety of future clientele by seeking out face-to-face interaction sourcing social media and researching business journals.

• Consistently exceeded 35 cold and follow-up calls daily.

• Sold multiple tickets plans including season memberships, partial plans, group outings, fan experiences and premium suites.

Willy Willy Cocktails Santo Domingo, Dominican Republic Founder & CEO Oct 2018 - Aug 2019

• Led a massive sales week in December by selling an amount of 10,000.00 DOP ($200); made December most productive month and increased income by 10%.

• Established relationships with five local businesses and became primary buyers, resulting in an increase in revenue monthly.

• Supervised production on a bi-weekly basis to assure quality; aided reducing product process time by 1 hour.

• Analyzed and identified cost-effective products; led us to reduce costs from 97.00 DOP to 80.00 DOP. Alorica, Inc Santo Domingo, Dominican Republic

Customer Service Representative and Tech Support Specialist Aug 2018 - Aug 2019

• Improved customer satisfaction and company value by 10% monthly among client partners through listening to problems and introducing a structured approach to solving issues daily.

• Advertised relevant offerings to 35 customers daily by using a consultative sales approach to understand customer needs; increased Self-Service Engagement by 20% in a month.

• Trained and supported 10 new hires on company’s procedures and policies to provide exceptional customer service.


Affiliations: Active member of the Beta Gamma Sigma Honor Society, FIU American Marketing Association, and FIU Sales Society.

Languages: Bilingual in Spanish and English.

Computer Skills: Intermediate proficiency in Microsoft Word, Excel, PowerPoint. Activities: FIU Panther Sales Tournament Participant, RNMKRS Virtual Sales Competition Participant

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