Karl Leong

**** ******* **.

San Francisco, CA **122

Phone - 415-***-****, Email - adcuqq@r.postjobfree.com

EXPERIENCE

OAO San Francisco, CA 10/18 – 11/18

Ad Operations Manager

• Traffic desktop, mobile and video campaigns in Google Ad Manager (DFP).

• Optimize campaigns.

• Report campaign performance.

• Communicate campaign status to client contacts.

Marin Software San Francisco, CA 12/10 – 1/18

Senior Customer Support Advisor/Technical Services Specialist 10/11 – 1/18

• Tier 2 and tier 1 technical support for agency and direct clients.

• Document client application issues in SalesForce, Jira and other internal tools.

• Train clients on efficient application usage and solutions to common and complex issues.

• Train internal support team on application usage and common client inquiries.

• Escalate and work with internal Operations and Product teams on tier 3 issues.

• Contribute articles to internal and client-facing Help section via Zendesk and MindTouch.

• Identify and escalate software issues and limitations for future product improvements.

• SME on Tracker.

Onboarding Specialist 8/11 - 10/11

• Work with Solution Architects in client onboarding.

• Linking publisher client accounts and revenue to the platform.

• Ensure proper URL setup for successful conversion/revenue tracking.

• Train new clients in account setup and management.

SEM Analyst 12/10 - 8/11

• Educate Inside Sales team on PPC campaign strategy (Google, Bing, Facebook).

• Train internal teams on software demos for prospective clients.

• Provide product consultation.

• Qualify leads for Lead Gen team.

Agency.com San Francisco, CA 7/04 – 7/10

Media Manager/Planner for digital advertising agency

• Research.

• Negotiations with vendors.

• Trafficking with DoubleClick, Atlas, MediaPlex and other tools.

• Reporting of campaign activity.

• Optimization for efficient use of ad budget.

• SEM management.

• Display ads management.

• Resolve billing discrepancies.

Yahoo! Inc. Sunnyvale, CA 9/03 – 12/03

Direct Marketing Specialist (Contract).

• Execute email marketing campaigns with proprietary software.

• Support sales in inventory and reservation requests for targeted email lists

• Upload and troubleshoot HTML and text creative.

• Launch campaigns.

• Revise insertion orders.

Karl Leong

3410 Noriega St.

San Francisco, CA 94122

Phone - 415-***-****, Email - adcuqq@r.postjobfree.com

EDUCATION

San Jose State University 8/93 – 5/96

• B.S. in Advertising.

• Minor in Marketing.

• Electives in Public Relations and Journalism.

• Account Executive internship for Spartan Daily, the third largest daily newspaper in Santa Clara County.

SKILLS

• Word • Excel • Powerpoint • Publisher

• QuarkXpress • Filemaker Pro • Outlook • Eudora

• Lotus Notes • Dreamweaver • Photoshop • SalesForce

• SQL • HTML • DoubleClick • Atlas

• MediaPlex • Jira • Zendesk • MindTouch

• Filezilla • Google AdWords/Editor • Bing Ads/Desktop

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