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Des Moines, IA, 50311
April 17, 2020

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Des Moines, IA *****

Cell 515-***-**** home 515-***-****

Developer/Busines Analyst

Programming Development & Testing Coding

Driven, innovative, and skilled business analyst with many years of expertise in all facets of business analyst, programming, software development, quality control, and strategic analysis within high-profile corporations.

Able to lead important data and business analysis plans, leveraging industry standard methods in order to ensure thorough and accurate analysis and assessments; in depth understanding of Software Development Life Cycle (SDLC), with techniques in requirements identification, system analysis, testing and troubleshooting, and deployment. Used EXCEL to keep and update tables of files and printouts.

Skilled in collaborating with all members of the organization, analyzing important data analytics and reporting, and implementing process improvements to achieve business and financial objectives. Instrumental in streamlining communications to enhance productivity, while implementing sustainable project-based solutions.

Ability to create and foster new teams and technical roles for staff, identifying gaps in productivity and implementing long-term solutions. Creative, innovative, and strategic, with a talent for conceptualizing projects in new ways to promote completion.

Technical Proficiencies

Programming & Software:

COBOL, JCL, FTP, PVCS, Citrix, MS Office Suite, Formspec Online User-Interface, HP UNIX, Supertool, AMW, Codewrite, Cognos, OS, RDBMS, Debugging Tools, TSO, Dataager, File Aid, CICS, DB2, VSAM,AGILE, SCRUM, WATERFALL,. database concepts, data dictionaries, data mapping documents, basic security, Trax, Experide

Professional Experience

SIGNATURE CONSULTING Des Moines August 2018-Dcember,2019

at Wells Fargo

(Technical Project Coordinator 3)

End User Computing Life Cycle Replacement Tech Project Coordinator Duties

Project involvement: Ensures timely validation emails sent to lifecycle team members and management when escalation is needed to confirm location (sent from LCMS (Lifecycle Management System) Enterprise PC Lifecycle workflow application. Request ship to information from partnership support and delegates when needed on an ongoing basis based on program SLA (service level agreement). Send communications to end of life team member’s at 19 day, day 5 and day 1 of event (Day 10 for Laptop events) via LCMS. Communications intervals may change based on our tool enhancements. Maintain spreadsheet of purchase orders to be placed by field coordinators and or technicians and adjustments when needed. Provide work orders to EUC (End User Computing) coordinator and technician/ vendors based on site event. Monitor and respond to the Enterprise LifeCycle mailbox on a daily basis responding within 48 hours of submission. Maintain, update, and track project tasks within the Project Task Calendar, to ensure tasks are completed in line with project timelines.

Hardware management: Edit order form and submit orders daily for equipment to be shipped based Project SLA’s (excel spread sheet generated by LCMS). Track submitted orders to ensure on time delivery and update in LCMS when needed. Open and maintain service requests when needed for site events and one offs. Move aged hardware up in lifecycle schedule when requested and order new replacements. Add new hardware to lifecycle tool as requested from Optimization team or technical project manager. Send Validated as No Replacement emails out for idle equipment in conjunction with the Optimization coordinator in recovery of idle equipment. Coordinate and track idle equipment recoveries, to ensure recoveries are completed in line with the project timelines. Continuously ensure data integrity in LCMS is accurate on an ongoing basis with timely updates where needed.

MCCAMISH INSURANCE, Des Moines, IA April 2013 –2/28/2018

Business Analyst/Developer III

Lead and direct a series of business analyst projects from conception to completion, including requirements gathering, documentation, testing, and web program design. As a leading analyst, offer executive-level support for project plan conceptualization and creation, requirements analysis, and budgetary and time analyst to ensure optimal project workflow along with billing and payments.

Key Accomplishments:

Perform migration of all company computer systems from HP3000 to a Unix Box set-up, instructing all users on new utilization techniques and protocols; administer excellent technical education and . transferring and converting data dictionaries and data mapping documents using File Aid and other data tools to test programs and change data.

Adapt at gathering specs, talking and explaining to users, writing instruction, testing, and creating documentation on a variety of systems across multiple departments

Lead project planning and implementation for a system migration project, transferring IMF retirement system from Marsh to McCamish Insurance (new owners); streamline new technical expectations throughout pipeline.

Champion the design, writing, and re-writing of web programs, customer web sites, and other technical services for stakeholders, clients, and staff, while identifying technical discrepancies and implementing sustainable solutions.

Coordinate and facilitate meetings, presentations, and negotiations with key vendors and stakeholders in order to identify, source, and secure certain vendors for special projects.

Experience in AGIL/Scrum environment

Implement expert-level quality assurance initiatives to optimize technical and business operations.

experience with COBOL, Mainframe, JCL, DB2, VSAM, Batch Processing & Scheduling (ESP), Web Services, Change Man, and File Manager skills

MARSH INC., West Des Moines, IA April 1999 – April 2011

Developer II / Business Analyst / Programmer / Quality Assurance

Served as COBOL programmer for all HP Systems, utilizing an expert technical scope to include: MPEX, Supertool, Codewrite, DB2, SQL, Citrix, JCL, XML, SAP, and a variety of HP, IBM, AS400, and UNIX system programs. Led all aspects of program development, updating, and evaluation, while overseeing all automation procedures and production optimization.

Key Accomplishments:

Installed basic security via programming on online programs and important daily cycle programs

Directed the design, development, and implementation of enhanced online systems through expert testing and troubleshooting initiatives, yielding measureable improvements in user satisfaction using File Aid, Trax and Experide.

Held multiple department meetings, gather user needs, wrote specs and documentation as needed

Spearheaded all systems analytics and application code development, aligning business needs with technical specifications and system designs in order to optimize business functions; wrote programming requirements for new systems and new payment methods as they became available.

Leveraged relationships with business leaders and managers to identify and resolve any major discrepancies and delinquencies within company business proceedings, devising and implementing innovative solutions.

Tracked, documented, and analyzed compilations of testing requirements to ensure alignment between corrections and needed changes; ensured system efficacy and feasibility through continuous testing initiatives.

Implemented strategic planning and analysis during the conceptualization and generation of new programs.

Identified, mitigated, and resolved risks and shortcomings to projects and to customer-based inquiries, while implementing quick and effective solutions that provide long-term project feasibility.

Supported senior management through project planning, project implementation, prototype testing, training, and launch of business solutions, maintaining excellent relationships in order to assist with critical decision-making.

Facilitated weekly meetings to strategize about future business operations, performing business forecasting and developing forecasting reports to aid in future visualization.

Utilized SQL to generate test strategies, interpreting test data into critical reports for enhanced decision-making.

Utilized knowledge of SDLC to identify gaps in productivity and to mitigate risks to the project schedule.

Directed the design, implementation, and analysis of all test plans, test cases, and validation strategies, monitoring all aspects of implementation to ensure excellent test roll-out; perform User Acceptance Testing and error testing.

Additional Appointments:

Cashier / Sales Clerk, Target, Des Moines, IA October 2012 – April 2013


AMOS, Des Moines, IA August 2011 – Present


Serve community as a volunteer to promote social change within local, state, and federal programs; grow community outreach and leadership skills through communications, worksheet development, meeting facilitation, and committee involvement.


Associate of Arts, Computer Programming, Des Moines Area Community College, Ankeny, IA

Platinum ACT WorkKey Certified 2018

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