Customer Service Engineer

IBRAHIM MOHAMED SALIH

Address: Abu Dhabi, UAE Visa Status: Resident Visa (Independent)

Contact No: +971-**-******* Email ID: adcuq2@r.postjobfree.com Nationality: Sudanese Languages known: English & Arabic Seeking a challenging opportunities in an organization with goal to achieve success and to enhance my skills. To endeavor success to the best interest of organization’s goals. PROFILE

Core

Competencies

Logistics

Event

Management

Customer

Relationship

Mgmt.

School

Administration

Public Relations

Integrity Aircraft Spare Parts, Abu Dhabi, UAE Nov 2016 – Nov 2018 TECHNICAL OFFICER – Logistic

Excellency Vision, Abu Dhabi, UAE Jan 2014 – Nov 2016 PUBLIC RELATION OFFICER

Options Events Planner, Abu Dhabi, UAE Jan 2008 – Oct 2009 EVENT COORDINATOR

CAREER GRAPH

KEY SKILLS

Dedicated, Skilled & a Focused Engineer with extensive knowledge in the field of Logistics, Procurement, Customer Service and Administration

Specialize in administrative support to busy environment. Committed to delivering high quality results with little supervision

Managing logistics functions, negotiating with transporters & agents for cost effective transport solutions & clearances

Taking adequate measures to monitor & analyse the performance of transporters, processing & packaging units pertaining to cost, quality and delivery norms

Knowledge of conducting special events, devising brand building activities and accelerating the business growth

Managing the process of component dispatch & raw material dispatch to components manufacturers

Adept in preparing reports on purchases, including cost analyses and monitoring stock levels and place orders as needed

Excellent written and verbal communications skills, including dealing with customer complaints and giving formal presentations to executives. Logistics: Accountable for supply chain management of raw materials as well as the finished goods; overseeing the logistic functions and negotiating with transporters for cost effective transport solutions. Liasing with customs/ local authorities to ensure preparation of all papers/documents and handling processing and settlement of insurance claims for all the units Client Relationship Management: Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. Maintaining excellent relations with clients to generate avenues for additional business Event Planning & Management: Managing the events inclusive of conceptualisation, procurement of materials, scheduling and on- site event management. Developing event management plans & advising the same through innovating communications and corporate image building exercises.

Procurement: Supervising the preparation of purchase orders on behalf of their companies; review prices and product specifications from various suppliers to determine the best deal. Creating and maintaining purchasing files and price lists, as well as determining if the school companies has enough inventory on hand. School Administration: Served as a liaison between students, administrative staff, faculty, vendors and community members to facilitate the success of student programs. Providing assistance with special events like homecoming, student registration, orientation and health fairs

Various Event Management Companies, Abu Dhabi, UAE as a Part-Time Freelancer: Nov 2018 – Present

• Abu Dhabi Since Festival as Science stage Performance, 10 Days

• Lema Program 2018 – 2020 as Science Communicator, 2 Months Per Term

• Culture Foundation Theater 2019 as Front of House Supervisor, 30 Days

• Children Library 2019 as Ushers Supervisor, 30 days

• Special Olympics 2019 as Ushers Supervisor, 10 Days

• Mother of Nation 2019 as Finance Clerk, 14 Days

• Manarat Al Saadiyat 2019 as Host, 30 Days

• Formula 1 2018 & 2019 as Paddock Club Customer Service, 3 Days

• Art Fair 2018 & 2019 as Admission Officer, 3 Days

• UAE National Day 2018 as Scanner Supervisor, 4 Days

• Abu Dhabi Science Festival 2016 as Customer Service Supervisor, 10 Days

• IDEX Exhibition 2015 as Usher, 4 Days

Bachelor’s degree in Engineering in Mechatronic, University Industry Selangor, Malaysia 2009-2013 Proficient in Microsoft Office, Magaya Software, OnFleet Software, Cloudwadi Logistics Software, Emails & Internet Surfing

Date of Birth: 7th April 1985 Marital Status: Single Interest: General fitness, reading, and extensive voluntary work References: Available upon request

DOMAIN SKILLS

FREELANCE EXPERIENCE

EXTRAMURAL ENGAGEMENTS

EDUCATIONCREDENTIALS

IT SKILLS

PERSONAL DETAILS

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