Sales Customer Service

Jennifer Jackson

Grayson, GA *****

404-***-**** ***************@*******.***

Sales/Customer Support Professional

Seeking opportunity to serve and support Sales/Account Executives and customers towards achieving organizational goals and objectives. Demonstrates strong communication skills and ability to establish rapport and solve problems. Leads by example, learn quickly on the job and establishes a professional work environment based on respect.

EDUCATION

Georgia Perimeter College, Georgia – Associate of Science, Business Administration

Lehman College, New York - Bookkeeping Certificate

SKILLS

Microsoft Office suite Excel, Power Point, Word, Access

Experienced in Salesforce at creating accounts, entering contacts, tracking and closing opportunities.

EXPERIENCE

Costar, Atlanta, GA October 2015 – September2019

Customer & Sales Support Associate.

Data entry, basic account maintenance and updates, order processing, investigate and resolve rental contract issues with agents. General Support to Sales Executives in Pre-Sales and Post-Sale activities.

Research/Recruiting Contact leasing agents to verify availability. Update and verified information to company database. Asses leasing agent sales capabilities. Also, determine agent qualifications by analyzing responses verifying references, and comparing qualification to job requirement. Submit application information for further review by upper management.

Exceed metric goals for quality and quantity of leasing information and communication with management to innovate scripts and create realistic interactions.

Research all data source ensuring all information is captured input and published in a timely and

accurate manner that meets company standards.

Macy’s, Buford, GA June 2013 - December 2015

Customer & Sales Associate

Opened new accounts for customers and explained any new products. Provide outstanding service to all customers. Greet and assist customer with sales questions. Assist in ringing up sales at registers and/or bagging merchandise. Assist in completing price changes within the department. Participate in year-end inventory and cycle counts. Help customers in locating merchandise. Communicate customer requests to management.

Met all sales goals as required by the department.

Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Dogwood Forest, Alpharetta, GA April 2008 - Jan2012

Medication Technician

Provide care, promote maximum independence and dignity for each resident, and encourage the involvement of a resident's family and friends. Instruct patients about medications and prepare and administer medications as directed by a physician, authorize drug refills as directed, telephone prescriptions to a pharmacy, prepare patients.

Assist with recreational activities, and protective supervision to residents based on a medical model.

Update and maintain patient records. Assist resident’s with bathing, grooming, feeding.

FBT International, Bronx, NY March 2000 – October 2004

Account Clerk

Received customer deposits, offered financial products and services to individual consumers. Processed transactions, Managed Business accounts and supervised deferred accounts.

•Ensured accurate and timely processing of basic transactions for banking center customers and balanced daily work in accordance with established policies and procedures.

•Posted checks, balances, payroll entries and adjusted accounts; gathered, tabulated, and proofread financial data.

Banana Republic, New York, NY November 1999 – January 2000

Sales Associate

Maintained a professional attitude with sincerity and enthusiasm reflecting banana republic’s commitment to customers. Provide outstanding service to customers. Proven the ability to communicate with customers, Sales Managers, and co-workers.

•Effectively communicate product information to reduce returns, warranties, and reinforces customer's selection and package the merchandise with care.

•Maintained a “Meet Expectations” productivity level, and “Exceeded goals.”

•Provided friendly and efficient customer service to all customers.

VOLUNTEER ACTIVITIES

Habitat for Humanity

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