Air Force Software
Resume:
RICARDO R. SAYLES
Bristow Virginia 20136
***********@*****.***
Objective
To contribute to an organization able to use effectively my computer skills. Enthusiastic team player with sound technical judgment and respected for interpersonal skills, integrity and leadership.
TECHNICAL Summary
Developed proficiency with WANG and IBM mainframes, Macintosh P.C. and IBM compatible P.C's. Trained in DOS 6.x, WORDPERFECT 5.1,5.2,6.1,7.0, WINDOWS 3.x, WINDOWS-95,98, WINDOWS 2000, XP, 7, 8. WINDOWS NTand XP workstation/server, MS OFFICE 95/97/2000/2003 and 2007 MS EXCHANGE, TCP/IP, ACTIVE DIRICTORY, INTERNET, McAFFEE AntiVirus, NORTON AntiVirus, TEXBRIDGE PRO 96, NORTON PC ANYWHERE 32, SAS, MVS/XA, VTAM, TLMS, NETVIEW, IDMS, TSO, CICS, SIMWARE, OMEGAMON MVS/XA, VPS, ISPF, as well as various communications software packages. Hewlett Packard, Tektronix, Cannon, and other desktop and network printers
Experience
RETIRED AUG 2009 TO PRESENT
AJILON CONSULTING Vienna, Va. 22182
TECHNICAL SUPPORT SPECIALIST December 2008 to Aug 2009
Provided support for the State Dept. Office of Management Information Systems at Foreign Service Institute.
Duties Include, but are not limited to:
Providing technical support;
Creating trouble reports using remdy;
Problem determination/resolution;
Outlook & printing issues;
Hardware/software upgrades;
Laptop & desktop configurations (ghost images using Acronis);
Hardware/software maintenance;
Peripheral repairs and maintenance;
Equipment inventory.
ALTA IT SERVICES Rockville Maryland 20850
COACH/SWEEPER April 2008 to June 2008
· As a coach for the Sip Net I made sure the user was able to login with there new password and user name. I also was Responsible for all software and hardware that was ordered and to make sure they worked and open.
· As a sweeper I talked with the user to see if there issue and concerns have been resolved.
SYSTEMS INTEGRATION INC. Landover,Maryland 20785
PC TECH LEVEL III Aug. 2004 to 12/12/07
· Provide Level III Desk Top and network support for over 9000 United State Air Force in the Pentagon, including VIPs. Troubleshoot, install, a configure hardware and software for Windows XP, 2000, NT 4.0 systems, Ms Office Suite, Outlook and other Air Force standard systems.
Train and educate end users after installation/troubleshooting. Also help and train junior technicians so they can be proficient when they are in the field. Modifies all documentation and producers for accountability.
APEX SYSTEMS INC Annandale Virginia
STAGING/DEPLOYMENT TECH Oct 2003 to Aug
At the Washington navy yard and at Quantico Marine Corp Base I staged new dell computers and deployed them to the user.
* Staging machines required me to load an operating system and all the software that was on the staging check list.
* Deploying machines required me to set up the computers to the users deployment check list and to resolve all issues and errors
Reimage PC’s and down load software.
JC COMPUTER SERVICES, INC. Alexandria, Virginia
SUPERVISOR / PROJECT MANAGER Aug. 2000 to Nov.2002
* Coordinates day to day installation of IT product
* Prepares installation schedule for team, ensures on – site arrival of technicians
* Assists with daily resource planning and task assignments
* Participates in special projects
* Supervise and provide leadership to five junior techs.
* Troubleshoot and repair Printers.
* Troubleshoot and repair Laptop and desktop computers.
* Consult with users on hardware problems and needed upgrades
.
* Provided regular hardware maintenance for printers and computers.
WESTOVER CONSULTANTS, INC. Silver Springs, Maryland
(NIH/DCRT)
FILE MANAGEMENT SUPPORT Dec. 1996 to Mar. 1999
* Assigned to NIH, DCRT as a Management support Contractor.
* Sorting, filing and breaking down output from high speed printers.
* Preparing monthly reports of contract activities and performing other tasks which cannot be foreseen but may be within the existing scope of work.
NEW HORIZONS COMPUTER LEARNING CENTER McLean, Virginia
SENIOR TECHNICIAN SUPERVISOR Oct. 1996 to Dec. 1996
* Load and maintained laptop, desktop, Macintosh computers. Responsible for ensuring that the classrooms are ready for classes every day according to Microsoft specifications.
* Set-up and configured Novell and Windows NT servers.
* Provided technical support to end users.
* Wired and troubleshoot network in existing and new classrooms.
* Installed, configured and maintained all hardware and software.
Trained and supervised 7 Junior Technicians and was responsible for 14 classrooms, 300 computers and the operation of night school.
U.S. Dept. of AGRICULTURE Washington, D.C.
Supervisor: Ronald Anderson
may be contacted
COMPUTER SPECIALIST / COTR 1991 to 1996
*Served as first line telephone technical assistance to over 3,000 users with question regarding account administration, network connectivity, computer system accessibility, software and hardware problems, the need for training and the availability of new technology.
* Served as Contracting Officer Technical Representative (COTR) for Computer Operations.
* Authored administrative and technical material for presentation and training purposes.
* Authored Statement of Work for Operations and served as a Consultant in awarding various contracts.
* Led team of Computer Specialist in evaluating, establishing, modifying, installing and
Maintaining complex systems software packages required to meet client needs. Recommends changes to existing computer workstations to achieve optimum results.
* Served as Team Leader of Help-Desk in advising and providing technical consultation and guidance to ADP operating and management personnel of the Washington Service Center, National Computer Center at Kansas City, USDA Office of Information Resources Management, other USDA Agencies and other Government Organizations. Advice involved matters related to optimization of software utilization, conversion strategies and new developments and techniques.
* Developed and implemented IP and IPX Gateways for a more effective way to communicate with the National Computer Center at Kansas City and the National Finance Center at New Orleans.
* Developed and implemented a 12 number rotary modem pool to access the National Computer Center at Kansas City.
* Designed mainframe-base networks and acquired communication hardware to link remote field offices to operating headquarters. Resulting to improve productivity and quicker turn-around time also access to the USDA. Offsite Backup Center at New Jersey via Washington Service Center.
Served as Total Quality Management (TQM) Coordinator and Trainer. Certified in TQM through 3M.
Dept. of NAVY Washington, D.C.
COMPUTER OPERATOR 1989 to 1991
* Operated and maintained large scale computer systems (NAS XL80, NAS 8043 & IBM4381).
Operated and maintained I/O devices (Microfilm, Tape Drives, Front End Processors, Consoles, ect.).
Dept. of HEALTH and HUMAN SERVICES Washington, D.C.
COMPUTER ASSISTANT 1976 to 1988
* Asst. Supervisor of Production and Control Branch.
* Created JCL and processed Payroll for the Dept. of Health Education & Welfare, National Institute of Health, and Social Security Administration.
* Responsible for system backups and the processing of Microfiche.
ACCOUNTING TECHNICIAN 1978 to 1980
* Prepared Data for automated updates of bi-weekly, quarterly, and annual reports.
* Maintained records of balances due and levies against salaries.
COMPENSATION REPORTS CLERK 1976 to 1978
* Researched information that was requested by other State and Local Government Agencies on former employees.
Advice former employees of there rights under the Unemployment Compensation Act.
Education
FEDERAL CITY COLLEGE Washington, D.C.
MAJOR: COMPUTER SCIENCE 1969 to 1971
WASHINGTON TECHNICAL INSTITUTE Washington, D.C.
MAJOR: COMPUTER SCIENCE 1973 to 1976
AWARDS
Commendation Certificate City of Washington, D.C. 1969
Annual Performance Award Dept. of Navy 02/01/90 - 03/13/91
MILITARY
U.S. MARINE CORP, 1964 to 1969
Honorably discharged
.
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