Administrative Assistant Office

Ones Gamgui

Al-Thumama, Doha, Qatar • +974-****-**** • ***********@*****.*** Skype: Ones Gamgui

SUMMARY OF QUALIFICATIONS

Over 3 years of experience in the Administrative Department Administrative Assistant with 3+ years of experience preparing flawless presentations, assembling facility reports, and maintaining the utmost confidentiality. Expertise in Microsoft Excel. Looking to leverage my knowledge and experience into a role as Administrative Assistant.

Proven skills in written communication, Verbal communication, Organization, Time management, Attention to detail, Problem-solving, Technology, Independence.

Professional communication skills include fluency in English, French, Arabic and Turkish.

Strong computer skills, ability to learn new software programs, and proficiency with Microsoft Office Suite and Adobe Acrobat, (MS Excel; MS PowerPoint; MS Word; MS Access; MS Outlook).

Assist with Outlook appointments and reporting systems. PROFESSIONAL EXPERIENCE

ADMINISTRATIVE COORDINATOR December 01, 2018 – Present AL-Emadi Hospital, Doha, Qatar

Responsibilities and Achievements:

Coordinate the collaboration with the relevant department’s customer relationships with the organization.

Generate sales leads, answering questions and finding information for employees, vendors, clients, and lenders, Liaise and coordinate with client and vendors.

Manage large amounts of incoming calls and ensure appropriate correspondence is executed to clients and vendors

Handling basic office duties, such as answering and routing phones, responding to emails, maintaining employee, financial, and client records, and data entry and reporting

Prepare and draft letters

Identify and assess customers’ needs to achieve satisfaction.

Greeting and directing visitors to the appropriate parties.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Create and update records and databases with personnel, financial and other data Meet personal.

customer service team sales targets and call handling quotas.

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Delegating tasks and ensuring that they are completed in according with existing policies and procedures.

Follow communication procedures, guidelines and policies.

Hiring, supervising, and evaluating staff members.

Proficiency with MOC (Excel).

Track stocks of office supplies and place orders when necessary.

Monitoring the customer’s files with archiving departments and auditing the updated info.

Take the extra mile to engage customers.

Reference to HR Manager: Mrs. Raida Ibrahim

Email: *****@***************.***.**

Phone: +974-****-****

ADMINISTRATIVE ASSISSTANT October 01,2017 – November 30, 2018 Hi-Sky Tourism/ Qatar Self Sufficiency Exhibition, Doha, Qatar. Responsibilities and Achievements:

Answer and direct phone calls or face to face enquiries, reply to email, Organize and schedule meetings and appointments, maintain contact lists, Produce and distribute correspondence memos, letters, faxes and forms.

Assist in the preparation of regularly scheduled reports, Develop and maintain a filing system, Order office supplies, Book travel arrangements, Submit and reconcile expense reports, Provide general support to visitors.

Provide information by answering questions and requests, take dictation Research and creates presentations, generate reports, handle multiple projects, Prepare and monitor invoices, develop administrative staff by providing information, educational opportunities and experiential growth opportunities.

Ensure operation of equipment by completing preventive maintenance requirements calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Maintain supplies inventory by checking stock to determine inventory level anticipating needed supplies placing and expediting orders for supplies, verifying receipt of supplies.

Maintain professional and technical knowledge by attending educational workshops reviewing professional publications; establishing personal networks; participating in professional societies.

Contribute to team effort by accomplishing related results as needed, carry out administrative duties such as filing, typing, copying, binding, scanning etc.

Organize travel arrangements for senior managers, write letters and emails on behalf of other office staff, Cover the reception desk when required, handle sensitive information in a confidential manner, Take accurate minutes of meetings.

Coordinate office procedures, Develop and update administrative systems to make them more efficient, resolve administrative problems, Receive, sort and distribute the mail, Answer telephone calls and pass them on Manage staff appointments.

Coordinate repairs to office equipment, Greet and assist visitors to the office, photocopy and print out documents on behalf of other colleagues.

Reference to General Manager: Mrs. Assem Abu Fakher

Email: ***-*********.**@*******.*** / *****@*-***.***

Phone: +974-****-****

EDUCATION

Diploma in Finance & Accounting 2014-2016

University of Commerce, Sousse, Tunisia.

(Achieved 80% from the course study)

Diploma in Economics & Management 2013-2014

Lycée Ahmed Nour Eddine, Sousse, Tunisia.

(equivalent to High School Diploma from a University-Preparatory Program, as determined by World Education Services in Toronto, ON) INTERESTES

As an active sociable individual, I enjoy staying fit, going to the gym, reading books and visiting new countries

REFERENCES

Available Upon Request

Contact this candidate