Maurice D. Clayburn
A position within the company utilizing my experience, knowledge, analytical ability and
Communication skills for the benefit of an organization.
SUMMARY OF QUALIFICATIONS:
Successful record of positive interaction, training, and team support leader
Excellent time management skills
Excel at phone and interpersonal communication skills
Effective at timely problem resolution, and data entry proficiency
Clear Choice Dental Inc. Greenwood Village CO 07/2019- Present
• Handling incoming/ outgoing calls for scheduling of Consultations with Prosthodontist and Oral surgeons
•Using various Systems such as Salesforce, Google, Google Maps, Google Hangouts and Excel Spreadsheets
•Analyze and communicate with clear explantions of expectaions and note taking with important information using HIPPA guidelines
•Using effective at timely problem resolutions and high data entry profeciency while exerising patient listening skills
Arrow Electronics Inc./ V soft consulting Englewood Co
Customer Consultant 04/2018-06/2019
• Handle Incoming orders for sales support VAS team using Excell spreadsheets and Lookup’s, pivot tables
•Provide one call resolution for Customer calls
•Ensure support for other teams when needed such as Engineers and Technicians
•Email support for military orders for out of state coworkers and oversee projects with large orders
Level3 Communications US Business Group Lone Tree, CO
Customer Service Specialist 06/201*-****-**/2017
•Handle incoming calls and email requests into the Customer care center using VLOOKUPs.
•Provide best- in-class customer service experience using strong communication skills.
•Focused on resolving the caller’s concerns at 1st touch while proficiently multi-tasking.
•Ensure account security and manage caller expectations by acknowledging concerns with professional rapport.
•Data entry using multiple programs for customer requests for billing, order processing, and payments and pivot tables
•Completed training in Ops Academy for Level 3's global fiber optic network
24-7 In touch, Inc. (Netflix) Aurora, CO
Customer service / Data entry 09/2013-08/2014
•Assisted with incoming calls for client needs/ executing Netflix values
•Utilized multiple programs at one time Windows 7,8,8.1 as well as IOS systems
•Experience with all Smart TV’s, and various electronic, internet-ready devices
•Communicate with global customer base while overcoming language barriers
WellPoint Inc./Anthem Blue Cross Denver, CO
Health Outreach Specialist 09/2011-08/2012
•Consulted with Anthem Blue Cross Blue Shield members on health insurance programs included in coverage
•Handled outgoing/incoming calls to enroll in benefits/ claims for insurance pay out
•Worked closely with Medicaid members for extra coverage
•Data entry using Microsoft Outlook, Windows, Excel spreadsheet and GAD systems
EDUCATION: Metro State College 2015-2017