Mark R. Stentz

**** **** ****** ****

I-**

Bradenton, FL 34203

***/***-**** ******

adcuod@r.postjobfree.com

Summary

Learning Architect with a successful track record managing and leading in various work environments and industries. This includes extensive experience in instructional design, development, delivery, and technical training including video and audio production. Possess excellent project management skills with a strong attention to safety, quality, cost, and productivity.

Areas of Expertise

Delivering training transfer

Expert on developing job position curriculums and develop/deliver technical training

Instructional Design/Development – ADDIE

oInstructor Led

oOnline

Facilitation Skills

Learning ROI and Measurement

Continuous Improvement

Quality Management

Video Production

Audio Production

Process Engineering

Plant Engineering

Certifications

Developing a Curriculum (DACUM – Certified Level II) (Ohio State University)

Systematic Curriculum and Instructional Development (SCID) (Ohio State University)

Train-the-Trainer (Gaylord Container)

Everything DiSC® personality assessment facilitation (Wiley)

Front Line Supervisor (FSL) training facilitation (AchieveGlobal)

Internal Quality Auditor (Temple-Inland)

Accomplishments

Designed/Delivered Call Center Learning Path – Virtual Delivery – Agents handling inbound calls after three weeks of instruction

Designed and developed the training curriculums for the Rollins technicians and sales group. Rollins is the world’s largest pest control company with International locations.

Designed and delivered 900 online courses with testing, and wrote an Access database that tracked the training, constructed a hybrid training room, and delivered the training certifying operators at Temple-Inland resulting in lowering quality returns by 0.075% and increasing productivity by 3%.

Converting engineering at Smurfit-Stone required sustainable training for new capital equipment, developed and delivered the training resulting in the elimination of yearly purchased re-training saving $588,000 over 3 years and saving an average of $100,000/year in travel costs.

Assigned to developed operator work center training, designed and deployed lean training methods resulting in an average of 15% increase in production and eliminated bottlenecks.

Assigned to develop a lean technical training method for 12,000 employees, Visual Training Standards were designed and implemented resulting in a time and cost effective method at the point of use.

Assigned to manage a design and development team, hired and trained 2 entry level Learning Specialists who delivered courses and videos resulting in a customer satisfaction rating of 8.9.

Challenged to create a lean method for performing skills assessments leading to operator certification, designed and delivered On-the-Job (OJT) training and certification process that develops OJT trainers at 54 locations.

Assigned to study and implement manufacturing process improvements in Bangalore, India; implemented changes that resulted in improved connector throughput by $4.3MM/US.

Employment History

Senior Instructional Designer at Rollins Learning Center

June 2015 – Present (4 years 10 months)

Responsible for the design and delivery of training and certification, Project Web Application administrator, Xyleme (LCMS), Wrike project management administrator, and LearnShare LMS administrator – Rollins is a pest control company with over 700 locations worldwide

Technical Training Manager at Smurfit-Stone/RockTenn

February 2007 – June 2015 (8 years)

Responsible for leading a team of 2 Learning Specialists designing and developing of training courses for 21,000 employees in a company with sales revenue of $9.9 billion

Facilities, Purchasing and Materials Manager at New Braunfels Utilities

May 2006 - February 2007 (10 months)

Responsible for leading a team of 14 people managing a fleet of 200 vehicles, 7 facilities, inventory, and public procurement for a private utility company providing utilities for 65,000 residents

Facilities Manager at Takata Seat Belts

September 2005 - May 2006 (9 months)

Responsible for leading a team of 32 technicians and engineers that maintained the entire manufacturing and engineering process in a 200,000 SQ/FT facility

Quality Assurance/Training Manager at Gaylord Container/Temple-Inland

September 1995 - July 2005 (9 years 10 months)

Responsible for managing quality assurance for a 360,000 SQ/FT manufacturing facility that employed 113 people

Education

4 year Electrical Apprentice Program, IBEW 265, Lincoln, NE

Awarded a Diploma in Electrical Construction from Southeast Community College, Lincoln, NE

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