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Food Service Manager

Oshawa, ON, Canada
April 17, 2020

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Heather Murphy

Oshawa ON L*H *W*



• Extensive, progressive experience in the health care industry including Food Service and Nutrition Manager

• Dedicated, conscientious individual who works well as part of a team

• As a manager is fair, honest in dealing with staff and other managers

• Graduate of the Canadian Health Care Association Food Service and Nutrition Management program

• Certified member of the Canadian Society of Nutritional Managers

• Effective manager experienced in following Ministry guidelines as well as Health and Safety regulations

Skills and Abilities


• Maintained efficient and effective food service operations at a variety of long term care facilities

• Responsible for oversight of dietary and capital budgets ensuring responsible dispersement of funds in each category including equipment and supplies

• Directly supervised food service staff ensuring use of standardized recipes and correct distribution of food

• Ensured annual “in staff” training completed by each employee each year and signed off on

• Met with new residents completing initial assessment for dietary needs

• Participated in annual resident care conferences, ensuring information up to date and accurate

• Planned menus according to nutritional standards and resident needs

• Purchased groceries and supplies to fulfil menu requirements, maintaining minimum inventory levels

• Assisted in introducing convalescent care to facility as well as cultural group support including introduction of specific menu items

• Organized and chaired monthly dietary staff meeting ensuring member up to date on latest information, policies and procedures

• Responsible for yearly performance reviews for all department staff

• Performed daily audits to reflect inspection protocols for the Ministry of Health Long Term Care, also audits for food and nutrition service for Public Health

• Created communication book for staff ensuring they checked the log each day and understood information conveyed

• Participated in daily management briefing on current happenings in home

Heather Murphy Page 2

Skills and Abilities (Con’t)


• Responsible for departmental payroll, tracking hours worked including overtime

• Created work schedules for employees in a unionized environment, ensuring these were according to contract

• Followed monthly budgets and stayed with-in budget

• Experienced in use of Point, Click Care software including reports, dietary information and patient care

• Trained staff in Menustream program, ensuring accurate orders for resident meals, snacks and recipe retrieval

• Responsible for staff review of information as well as Monthly Health and Safety Talks

Nutrition/Food Related

• Work with Registered Dietician to discuss any changes in residents whether diet or health related, thereby ensuring best care possible

• Creation of therapeutic diets for residents as required to support health care team orders

• Recorded changes in appropriate ledgers and reports to ensure accurate transmission to staff

• Followed all standardized recipes to ensure proper nutrition for each patient

• Monitored cook to ensure texture and taste of food is meeting employer and Ministry guidelines

Relevant Work Experience

2016 - 2019 Revera Nutrition Manager

2008 – 2015 Sunnycrest Dietary Manager

Education and Training

2015 Durham Region Public Health Safe Food Handling

1998 – 2000 Cdn Health Care Association Food Service &

Nutrition Manage.

OSSD – Grade 12

Feb.2020 Course on line Smart Serve


2019 Volunteering at a Menu planning

Community kitchen Cooking / serving

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