Experienced Desktop and Infrastructure Technician with a demonstrated history of working in the Information Technology and Services Industry. Support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation. Skilled in Technical Support (Hardware and Software), Servers, and Active Directory. Strong professional graduated from Varsity College.
JUNE 2017 – PRESENT
QUALITY ASSURANCE ANALST, Grindrod Bank
Working closely with Project Managers, Business Analysts, Business Owners, Quality Assurance and Developers to co-ordinate test activities.
Defect Management on Microsoft TFS
Ensure test status results are properly documented and tracked and software defects are reported clearly
Defining the test strategy
Designing and creating test cases
White and Black box testing-SOAPUI/Telnet
Extracting business and test requirements
Test Case design
DESKTOP AND INFRASTRUCTURE TECHNICIAN, Grindrod Bank
Assists with setup, installation, and general maintenance of PC hardware, software, printers, desktops, phones, and peripherals in response to work order or project-related tasks, directly related to Langley network and branch operations.
Provides technical assistance to Network Engineers and System Admin teams.
Ensures equipment and wiring are labeled, inventoried, accurately maintained, discrepancies identified, and inventory database is updated as required.
Ensures software configurations are consistent with defined standards.
Minimizes PC equipment downtime by completing periodic preventative maintenance as directed.
Assists in the repair of PC hardware and peripherals as directed for out of warranty situations.
Provides Service Desk and desktop support as required. Desktop equipment includes but is not limited to computers; telephones; printers; monitors; peripherals and other devices as required.
Coordinates as directed with outside service providers for the repair or replacement of equipment covered under warranty.
Serve in On-Call rotation and be available as determined by published schedule.
Construct, install, and test customized configurations based on various platforms and operating systems.
Liaise with third-party support and PC equipment vendors.
DECEMBER 2015 – MAY 2017
MY MICROS INVENTORY SPECIALIST, MICROS SOUTH AFRICA
Installation of MyInventory applications.
Configuration of Databases, Training on Software and Assistance with Software Go Lives.
Implementing Database Backups for Clients.
Installations of MyInventory Add-on’s: Mobile Solutions (Handhold) and Web client.
Setup of Back Office Interfaces from MyInventory.
Provide Client Training and Support for: MyInventory Applications (Including Add-on Modules and Interfaces).
Troubleshoot on Software queries.
Maintaining Client Databases.
Perform System Audits on applications.
Perform Sales Demonstrations of MyInventory Products.
Customize Reports for Clients.
Create Documents and User Guides for both Clients and Micros Installers
JULY 2013 – NOVMBER 2015
JUNIOR DESKTOP ENGINEER, BYTES MANAGED SOLUTIONS
Diagnosed and resolved software and hardware incidents, including operating systems
(Windows and Mac) and across a range of software applications.
Assisted all users with any logged IT related incident when called upon.
Took ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
Escalating incidents to other support teams where necessary.
Accurately record, update and document requests using the IT service desk system.
Installed and configured new IT equipment.
Resolved incidents and upgraded different types of software and hardware. Resolved incidents with printers, copiers and scanners.
Maintained a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintained excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Volunteered to head up a Windows 7 migration for 250+ end users in a corporate environment.
Trained Interns and provided/created documentation on how to use specific software within the environment.
NATIONAL CERTIFICATE IT: SYSTEM SUPPORT, Bytes People Solutions
Client Server Networking
Designing a LAN for departmental office
Enterprise Systems Management
Monitor and Maintain and Test Systems
Install, Administer and Commission a LAN
Managing LANS and understanding WANS
Repairing and Maintaining a Server
Technical repairs and installations (A+)
DIPLOMA IT NETWORKING, varsity college
End User Computing I and End User Computing II
Client Network Operating System (Windows 7)
Business practice and Entrepreneurship
Server Network Operating System (Windows Server 2008)
Directory Service Infrastructure (Windows Server 2008)
Principles of Security
COMPUTER APPLICATIONS CERTIFICATE, ICESA
Computer Basics (Operating Systems)
MATRIC SENIOR CERTIFICATE, bechet high school
Strong Customer Service Ethos Work Ethic People’s Skills Time Management Team Player Communication Listening Skills Adaptability Ability to work under pressure A logical mind
In-depth Knowledge of Hardware and Software Operating Systems Network Connectivity Office Applications Basic Active Directory and Exchange Server Tasks ISTQB (Currently Studying) Software Testing (4 months experience)
Sizwe Gule: Grindrod Bank
Sakhile Buthelezi: Grindrod Bank
Fanele Ntuli: Micros SA
Ndumiso Seme: Bytes Managed Solutions