Lavanya Manoharan

Mobile#: 91-944*******

Email Id: adcuf3@r.postjobfree.com

PROFILE SUMMARY:

An accomplished IT professional with ample experience in Quality Assurance, Test Management, Delivery Assurance, Development etc. with excellent communication and people management skills. Proficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement. Business Operations:

• Strategic Operations & Maintenance specialist with over 18 years of cross-cultural experience in pre-sales, TcoE setup, new QA delivery account setup, offering innovative & cost effective technical solutions.

• Collaborating with the Top Level Management and providing strategic direction on quality initiatives in line with the core organizational goals and business & profit objectives of the company.

• A facilitative professional adept in working in coordination with the functional heads to achieve business goals, also bringing in competitive advantages using IT solutions.

•A big picture thinker who confidently champions business objectives through technical leadership and business objectives.

•Good communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner.

•An enterprising leader with skills in leading personnel towards accomplishment of common goals.

• Well versed process like Business Analysis, Gap Analysis, Project Planning, Cost Estimation, Customer Management, Delivery and Risk Management.

•Capable in QA business operation budget planning, revenue forecasting and keeping healthy project margin.

•Proven expertise in metrics & data driven based project management of various domain Legal, Marine and BFSI.

•Rich experience on vast variety of tools and technologies on various domains, including Banking, Marine and Enterprise Legal Management.

Technical:

•Capable of building automation framework, define project test strategy and test assessment.

•Efficient with Functional Testing, Automation, performance Testing & Mobile testing.

•Optimized existing automation framework to increase robustness and reduce maintenance.

•Knowledge of testing in emerging methodologies like continuous integration &technologies Mobility, Cloud & Big data.

•Skilful at executing various software quality assurance activities for enhancing effectiveness of applications

•Extensive background in the development and usage of unit testing framework, using of Code coverage tool, memory leak testing tool for various products.

PROFESSIONAL EXPERIENCE:

Manager (QA) – WoltersKluwer ELM Solutions, Chennai Feb 2014 – Dec 2017 Project (Test) Manager – Shipnet Software Solutions, Chennai Apr 2009 – Jan 2014 Test Manager - Fidelity Information Services, Chennai Aug 1999 – Dec 2008 EDUCATION:

Master of Business Administration in HRM from IGNOU 2009.

Bachelor of Engineering (Electronics & Communication) Jun 1995 – Apr 1999 Lavanya Manoharan

Mobile#: 91-944*******

Email Id: adcuf3@r.postjobfree.com

Government College of Technology, Coimbatore, India CERTIFICATIONS:

Certified SCRUM Master – SCRUM Alliance Org.

Certified PRINCE2 PRACTITIONER.

CSQA – Certified Software Quality Analyst from Quality Assurance Institute, Florida, USA. SKILL SETS:

Testing Tools – HP’s Unified Functional Test - Test Director, Quick test Professional, Winrunner, JMeter, exposure to Load runner and Rational’s QA Load, Selenium, WK’s Voyager.

Tools – Toad, Visual Source Safe, Microsoft Project Plan, PVCS, Visio, Lotus Notes, JIRA.

Mobile Tools – Devise Anywhere, Appium

Operating Systems - MS-DOS, Windows (95,98,NT, XP), UNIX

Programming Languages - C, C++,JAVA

Application Software - Visual Basic 6.0, FoxPro2.6, ASP 3.0

Web Related Tools - HTML, Front Page, XML

Scripting Languages - Java Script, VB Script

Freeware/Framework Tools – Cucumber, Selenium, Fitnesse

Databases – Oracle, Microsoft SQL Server 2012/ Access.

Packages - MS Office

DOMAIN EXPERTISE:

Banking and Financial Services – Risk, ATM Switch and Card Management – 9 years

Marine ERP – 4.5 years

Enterprise Legal Management – 3.6 years

ACHIEVEMENTS:

Star performer of the year 2014 at WoltersKluwer ELM Solutions.

Best Manager for the year 2009 at Shipnet Software Solutions.

Best Team for the year 2009 at Shipnet Software Solutions.

Best performer award for the year 2006 at Fidelity Information Services. Lavanya Manoharan

Mobile#: 91-944*******

Email Id: adcuf3@r.postjobfree.com

CORE COMPETENCIES:

Responsible for a multi-disciplinary team comprising of Functional, Performance, Automation and Regression testing engaged with their counterparts on each of the business lines.

Creating test strategy and test plans and test estimation including gathering test requirements, Use- cases & Risk management as per the product release schedule.

Continuously improved QA methodologies, demonstrated ownership of goals and delivered results. Defined metrics around Product Quality team and driven the team towards achieving these defined metrics.

Experienced in SCRUM, Agile-DSDM methodology and Iteration planning.

Involved in institutionalizing testing process and various testing related templates.

Involved in Project Defect Prevention activities - Root Cause Analysis and Defect Trend Analysis.

Involved in performing Release/Project end audits and delivering the reports.

Recruitment and setting up of testing team which includes permanent as well as contract employees.

Conducted training sessions on Testing Concepts, Winrunner and Quick Test Professional for other associates.

International work experience in onsite/offshore model. o Have traveled twice to the client location in United States for Knowledge Transfer and to support UAT.

o Have travelled to Norway/Singapore in order to set up testing process for Shipping/Marine ERP.

PROJECT SUMMARY:

Key Projects Handled:

Wolters Kluwer’s Enterprise Legal Management Products:

Extend Flagship product Passport’s capabilities to Insurance, Content Management, Governance Risk and Compliance areas. Provide enhanced BI capabilities within Passport framework. o Insurance Claims Defense - Provides capabilities to track Claim information, Risk to the company, Time Entries of the legal team

o Content Management – Enhancements in Passport to interface with Atlas, Exterro, IBM Filenet systems.

o Business Intelligence – Provide customers ability to customize reporting functionality from within Passport. Reports developed in Cognos 10.2. Responsibilities:

Transition of testing work from remotely located consulting firm to ELM-India team.

Formation of new testing team with skills in both manual testing & Automation including Performance testing.

Managing a team of 45 test engineers involved in testing the various modules of the Legal product line in parallel.

Establishing and adhering to the testing process beginning with end to end Requirements Analysis to Final delivery.

Test strategy and plan preparation and ensuring execution of the same.

Testing estimation and Task allocation sheet.

Lavanya Manoharan

Mobile#: 91-944*******

Email Id: adcuf3@r.postjobfree.com

Risk management and escalation of issues.

Managing automated build deployments and maintaining different environments - VMs, DBs for both Dev and QA teams.

Shipnet’s MARINE ERP PRODUCT:

Marine Exchange

Marine Exchange, also known as MEX, is a platform for the exchange of maritime industry data between any numbers of systems. It facilitates Business to Business Transactions, Collection and distribution of Data and Transparent integration of outsourced services. To achieve the above, MEX exposes a list of web services facilitating in building and integrating different enterprise solutions. The first process that was implemented under the MEX platform is the Agency Port Call Integration. Information Services is another data service provided to the Port agencies with Port, Berth and Terminal related data.

Disbursement Accounting

ShipNet’s Disbursement Accounting (DA) system is an application that helps the user to manage all the information for the services rendered by appointed agents during a ship’s port call. It assists the user to follow the process flow from nomination of agents to closing the DA with the transfer of funds if applicable. The DA system is integrated with the MEX services for exchange of information between the Principal and Agent system.

Task Manager

Task Manager was developed as part of the ShipNet Operations module. It is a tool to the users that assist them in performing operational processes in an efficient manner. It is developed with ShipNet’s vision of “Improving Business Processes” for our customers.

Voyage Estimator

Voyage Estimator is a reengineered tool that was developed as part of the Shipnet’s ERP suite. It assists the user in taking calculated decision regarding employability of the ships, Compare different options of ships and also helps the user evaluate different alternatives available for a particular ship. It also ensures absolute clarity about the expenses involved in a particular voyage and the possible financial returns for the same.

Pool Reporting

A pool report is used to convey the result of all ships on a voyage-by-voyage basis. The result is then totaled up and the profit is distributed on the expected performance of the vessel, which is based on pre-determined pool points. This pool reporting tool is an application that aids the pool partners to easily prepare the necessary pool reports for participating members of a pool. The primary users of this application will be either operational managers or finance departments needing to prepare these reports, usually on a monthly basis. Responsibilities:

Managing a team of 25 test engineers involved in testing the various modules of the Marine ERP in parallel.

Establishing and adhering to the testing process beginning with end to end Requirements Analysis and Final delivery to UAT.

Lavanya Manoharan

Mobile#: 91-944*******

Email Id: adcuf3@r.postjobfree.com

Test lab set up for the various compatibility testing of the product built.

Effectively managed and delivered End to End testing between more than one module through Web services.

Test strategy and plan preparation and ensuring execution of the same.

Testing estimation and Task allocation sheet.

Risk management and escalation of issues.

Final Test summary report preparation.

Collection of metrics and preparation of Test result matrix.

Root Cause analysis of the defects reported was performed.

Definition and implementation of test automation framework.

Responsible for managing the automation of regression bed using QTP.

Stake holders’ expectations management.

Recruitment and setting up of the testing team which includes permanent as well as contract employees. FIS - Banking Projects/Products:

#1

Title : IST Switch

Client : US FIs & Indian Banks

Tools/Technologies : JAVA, JSF, Hibernate, UNIX.

Role : Offshore Test Manager

Duration : Apr 2008 to till date

Description:

IST is a fully functional switch which handles unlimited devices, networks and host systems, authorizes on behalf of Financial Institutions. The processor, as opposed to the acquiring or issuing institution itself, is now processing on behalf of many institutions This properly identifies the different institutions and establishes the relationships between them within the single IST/Switch instance. Priority routing offers a flexible method to determine the routing of authorization transactions based on criteria for different acquiring institutions. Priorities are assigned to each route to determine the priority sequence that will be used in routing when a preferred destination is not available. Multiple ATM handling, Centralized ATM management and monitoring State table and FIT configuration and support of various formats, Merchant identification and verification, EDC capability and Support of various formats -VISA 1st generation, VISA 2nd generation, Hypercom 8583, Card status checking hot/ warm cards, Real time updates of card lists (exception file), Card capture response message capability (e.g. ATM) are some special features of the IST Switch.

Responsibilities:

Coordination and leading the Offshore Test Team activities.

Interaction with the Onsite clients and team members on daily-to-daily basis for keeping track of the requirements.

Estimation, Preparation, Review and Execution of Test cases for each Compliance release.

Test plan preparation and Test Scenarios identification.

Preparing of Test data for Test execution.

Preparation of Requirements tracking sheet and Task allocation sheet.

Final Test summary report preparation.

Preparation of release end audit report.

Collection of metrics and preparation of Test result matrix.

Root Cause analysis of the defects reported was performed.

Preparation of Regression bed using Quick Test Professional tool. Lavanya Manoharan

Mobile#: 91-944*******

Email Id: adcuf3@r.postjobfree.com

Project Details:

#2

Title : Integrated Fraud Platform

Client : National City Bank, USA.

Tools/Technologies : JAVA, JSF, Hibernate, UNIX.

Role : Offshore Team Lead

Duration : Apr 2006 to Oct 2007

Description:

The Integrated Fraud Platform (IFP) is an enterprise level solution set of products and services that track and manages potential and confirmed fraud and compliance events across an institution and provides the information and tools needed for continual monitoring and improvement. The Integrated Fraud Platform (IFP) provides a single and central platform for online review, tracking and reporting of fraud information from several systems and areas across the organization. IFP gets fed probable fraud transaction information called Alerts from different sources and it groups information for each customer (TIN/CIF or Account holder).These groups are called as Alert Work Units. Alert is a potential fraud transaction. Number of Alert transactions that belongs to the same TIN will be grouped and called as Alert Work Unit. The Alert transactions can be from different sources. This project was based on the agile methodology.

Responsibilities:

Coordination and leading the Offshore Test Team activities.

Interaction with the Onsite clients and team members on daily-to-daily basis for keeping track of the requirements.

Task allocation and tracking thru the tool JIRA.

Estimation, Preparation, Review and Execution of Test cases for each release.

Test plan preparation and Test Scenarios identification.

Preparing of Test data for Test execution.

Preparation of Requirements tracking sheet and Task allocation sheet.

Final Test summary report preparation.

Preparation of release end audit report.

Collection of metrics and preparation of Test result matrix.

Root Cause analysis of the defects reported was performed.

Preparation of Regression bed using Quick Test Professional tool.

#3

Title : Orderpro

Client : Deluxe Corporation, USA.

Tools/Technologies : Windows NT, HTML, JAVA, JSP, EJB, Oracle Role : Offshore Team Lead

Duration : Oct 2005 to Mar 2006.

Description:

Orderpro is a web server based B2B eCommerce application. This enables Deluxe clients and eventually consumers to have browser-based access to Deluxe products and services. Initially, Orderpro will provide order status inquiry, reorders, and new orders of Personal checks, Business checks, Personalized products and Accessories to FI customer service representatives in the branch and in the FI call centre. Responsibilities:

Coordination and leading the Offshore Test Team activities.

Task sharing along with the On-site Team members Lavanya Manoharan

Mobile#: 91-944*******

Email Id: adcuf3@r.postjobfree.com

Interaction with the Onsite clients and team members on daily-to-daily basis for keeping track of the requirements

Estimation, Preparation, Review and Execution of Test cases for each release.

Test plan preparation and Test Scenarios identification.

Preparing of Test data for Test execution.

Creating and Execution of Winrunner scripts for Functionality and Regression testing.

Preparation of Requirements tracking sheet and Task allocation sheet.

Final Test summary report preparation.

Preparation of release end audit report.

Collection of metrics and preparation of Test result matrix.

Root Cause analysis of the defects reported was performed.

#4

Title : Client Database (CDB)

Client : Deluxe Corporation,USA.

Tools/Technologies : Windows NT, HTML, JAVA, JSP, EJB and Oracle Role : Offshore Team Lead & Test Analyst

Duration : Apr 2005 to Sep 2005

Description:

Client Database is a Web enabled application that will provide Deluxe the ability to define and maintain each client or prospect’s structure with the organizational entities: Holding Company, Head Office, and Branch in a way that reflects the way a Client/Prospect sees itself so that pertinent data attributes are captured at the appropriate levels of the Client/Prospect’s organization to enable Deluxe to effectively conduct business with them. This application is built in a websphere environment with Java as the programming language and Oracle as the Backend database. Responsibilities:

Coordination of Onsite/Offshore test team activities.

Estimation, Preparation, Review and Execution of Test cases.

Test plan preparation and Test Scenarios identification.

Preparing of Test data for Test execution.

Preparation of Requirements tracking sheet and Task allocation sheet.

Final Test summary report preparation.

Preparation of Release end audit report.

Collection of metrics and preparation of Test result matrix.

Root Cause analysis of the defects reported was performed.

#5

Title : Deluxe Business Services

Client : Deluxe Corporation, USA.

Tools/Technologies : Windows NT, HTML, JAVA, JSP, EJB, Oracle Role : Offshore Team Lead & Test Analyst

Duration : Dec 2003 to Mar 2005

Description:

Deluxe business Services is a business unit of Deluxe Financial Services, Inc., leading check printer and the supplier in USA headquartered at Shoreview, MN, USA. Deluxe Business forms, has two separate web sites, for the customers of Bank /Financial Institutions as well as for distributors for ordering of checks, through Internet .It also has four other sites for its Business Partners. It also includes the e-call center application CFS and IVR . Responsibilities:

Coordination and leading the Offshore Test Team activities. Lavanya Manoharan

Mobile#: 91-944*******

Email Id: adcuf3@r.postjobfree.com

Task sharing along with the On-site Team members

Interaction with the Onsite clients and team members on daily to daily basis for keeping track of the requirements

Estimation, Preparation, Review and Execution of Test cases for each release.

Test plan preparation and Test Scenarios identification.

Preparing of Test data for Test execution.

Preparation of Requirements tracking sheet and Task allocation sheet.

Final Test summary report preparation.

Preparation of release end audit report.

Collection of metrics and preparation of Test result matrix.

Root Cause analysis of the defects reported was performed.

#6

Title : Deluxe Consumer Internet

Client : Deluxe Corporation, USA.

Tools/Technologies : Windows NT, HTML, JAVA, JSP, EJB, Oracle Role : Test Analyst

Duration : Feb 2002 to Aug 2003.

Description:

Deluxe Consumer Internet is a Personal Check Reordering website, which enables the consumer to view his previous Order status, browse through the Product catalog of Deluxe, place a reorder for checks, covers, stamps and other accessories etc. Worked in around 10 Releases of DCI Responsibilities:

Review of Functional Specification (FR) and Business Requirements (BR).

Preparation of Requirement Understanding Document once review of FS and BR is completed.

Creating and Execution of the Integration and System Test Cases.

Creating and Execution of Winrunner script for Functionality and Regression testing.

Reporting issues/defects and tracking of the same to closure using PVCS Tracker.

#7

Title : ONE (Online Network Exchange) for Windows

Tools/Technologies : CICS, JCL, DB2.

Role : Test Analyst

Duration : Jul 2001 to Jan 2002.

Description:

The ONE for Windows (OFW) is a Deluxe Paper Payment System project. This Project is an order entry system, which allows Deluxe customers (Banks, FI’s etc) to place check orders using connectivity to Deluxe Mainframe. ONE for Windows (OFW) is an application that provides access to the majority of the functions of the Deluxe ONE Mainframe. It provides access to Personal check ordering, Chexsystems inquiries and Credit Bureau inquiries. OFW uses the ‘fat-client’ model where the majority of the components are loaded on to the client. Responsibilities:

Review of Functional Specification and Business Requirements.

Preparation of Requirements Traceability Matrix and Test cases.

Execution of the Test cases in the Windows NT and Windows 2000.

Recording and execution of automated scripts in Winrunner.

Logging and Tracking of defects in Lotus Notes Defect Tracking tool. Lavanya Manoharan

Mobile#: 91-944*******

Email Id: adcuf3@r.postjobfree.com

#8

Title : ONE (Online Network Exchange) 2000

Client : Deluxe Corporation, USA.

Tools/Technologies : CICS,JCL,DB2.

Role : Test Analyst

Duration : Oct 1999 to Jun 2001.

Description:

The ONE 2000 is a Deluxe Paper Payment System project. This Project is an order entry system, which allows Deluxe customers (Banks, FI’s etc) to place check orders using connectivity to Deluxe Mainframe. ONE 2000 was developed in COBOL, CICS and DB2. Deluxe Offers various Products to it’s customers like Personal checks, Business checks, Business Deposits, Envelops, Stamps etc. System Testing and Regression testing were performed using Test Director and Winrunner.

Responsibilities:

Review of Functional Specification (FR) and Business Requirements (BR).

Preparation of Requirement Understanding Document once review of FS and BR is completed.

Creation and Execution of the Integration and System Test Cases.

Creation and Execution of Winrunner scripts for Functionality and Regression testing.

Reporting issues/defects and tracking of the same to closure using PVCS Tracker -Defect Tracking Tool. PERSONAL DETAILS:

Strengths

Good communication skills

Strong analytical and problem solving skills

Quick learner and capable of working under pressure

Capable of efficiently managing project/team

Committed, Result oriented and Hardworking with a positive attitude.

Capable of contributing and initiating new ideas within a team. Date of Birth: 22-02-1978

Marital Status: Married

Address for communication: 7/12, Santham Colony,

Anna Nagar West,

Chennai – 600101.

Lavanya Manoharan

adcuf3@r.postjobfree.com

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