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manager, administrator

Location:
Abbotsford, BC, Canada
Posted:
April 16, 2020

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Resume:

Dr. Harpreet Singh Dahalay

adcuba@r.postjobfree.com, Contact-604-***-****

***** ******** ******, ********** ******* Columbia, Canada. V2T 3H6 linkedin.com/in/harpreet-singh-dahalay-2b1642131

CAREER PROFILE

A confident, goal-driven, compassionate, and accountable healthcare professional with a long track record of successful 11 years experience in both the private and public sectors with administration as core competency. Adaptable administrator accustomed to the integration of new health care delivery systems, restructuring of work, and an increasingly complex regulatory environment. Proven track record of successfully managing personnel, finances, facility operations, and admissions. Ability to use strong communication, organizational, and problem solving skills and to liaise with various departments, institutions, and the public to raise awareness and bring support to facilities. Proficiency in Microsoft Word, Excel, Power Points. Well versed with computer skills.

Particular strengths include:

Over 10 years of experience in patient dealing and maintaining public and community relations.

7 years of experience in financial billing, administrative support procedures, document tracking and filing and monthly reporting.

4 years experience in hospital administration which includes, to direct and control corporate governance and regulatory compliance procedures within the establishment, Expertise in project development, management, team coordination & leadership.

4 years supervision experience including staff training, evaluation & development.

EXPERIENCE:

Mohandai Oswal Hospital. Ludhiana. Punjab. India

04-Oct-2019 - 22-Feb-2020

Deputy Manager IP (In patient) & TPA (Third Party Administrator) Services

In addition to the job responsibilities as Assistant Manager I also undertook the duties mentioned below:

Plan, organize, direct, control and evaluate the operations of complete In-patient billing department.

Complete design of Admission and Discharge process.

Counseling of admitted patients. Settlement of disputes between the patients and hospital related to hospital bills.

Cash handling and cash record maintenance.

Prepare reports and briefs for management committees, evaluating administrative services.

Timely payment recoveries from admitted patients.

Updation of hospital tariff list in accordance with market evaluation and profit margins.

Interview and oversee training of staff of IP Billing and TPA Department.

Mohandai Oswal Hospital. Ludhiana. Punjab. India

01-Feb-2016 – 03-Oct-2019

Assistant Manager Empanelment

Empanel new Medical Insurance Schemes (Public & Private Sector) with hospital and Preparing and signing of guidelines for MoU’s (Memorandum of understanding).

Prepare and administer internal operational guidelines in compliance with hospital policies.

Direct and control corporate governance and regulatory compliance procedures within the establishment.

Reconciliation of data with various departments and Payment recoveries from various empanelments.

Exploring new opportunities for business enhancements for hospital.

Active member of core committee for NABH Accreditation.

Checking documentation like referral forms, case summaries, approval of OPD and IPD patients and reports etc.

Coordination with medical staff, billing staff and pharmaceutical department for admission and discharge of patients and preparation of discharge documents.

Consultation with higher authorities regarding referrals, rectifications and clarification of queries.

Tracking of bills, timely reply to all queries pertaining to the bills lodged for claims.

Interview patients in order to complete claim forms, documents and case histories.

Initiate and maintain confidential medical files and records

Prepare draft agendas for meetings and take, transcribe and distribute minutes

Establish and maintain various internal office administrative support procedures such as document tracking and filing and monthly reporting.

Determine and establish office procedures and routine

Interview and oversee training of staff of TPA & Empanelment Department.

ECHS Polyclinic Ludhiana Punjab India

15-May-2012 – 31- Jan-2016

Bill Processing Officer

Bill processing of treatments undertaken by ECHS Patients at Non Empanelled Hospitals and forward to UTIITSL

Manual Bill processing of treatments undertaken by ECHS Patients at Empanelled hospitals till December 2013.

Developed and maintained the system for smooth transition from Manual to online billing at ECHS Polyclinic.

Timely redress observations raised by UTI on bills uploaded by Polyclinic.

Officiate as Officer In-Charge at Polyclinic Ludhiana when OIC is looking after some other official work

Dr. Bhanot’s Dental clinic and Implant Center Ludhiana Punjab

01-April 2011 –23- May 2012

Dentist

Providing professional dental service and care to patients.

Examining a patient’s teeth and diagnosing their dental conditions.

Dealing with routine appointments and check ups, taking impressions etc.

Dealing with emergency cases like relieving a patient’s pain.

Filling cavities, examining x rays, straightening teeth and repairing fractured teeth.

Performing corrective surgery to extract teeth and replace missing teeth.

Coordinating the surgery budgets & dealing with all aspects of financial control.

Updating a patient’s medical records. Diagnosing & treating conditions such as decaying teeth and gum disease.

Reassuring anxious patients and clearly explaining procedures to them.

Involved in dental examinations and treatments such as fillings and dental hygiene services.

Shaheed Kartar Singh Sarabha Dental College and Hospital Sarabha Ludhiana Punjab

01-Oct-2009 –14- May-2012

Dentist

Providing professional dental service and care to patients.

Examining a patient’s teeth and diagnosing their dental conditions.

Dealing with routine appointments and check ups, taking impressions etc.

Dealing with emergency cases like relieving a patient’s pain.

Filling cavities, examining x rays, straightening teeth and repairing fractured teeth.

Performing corrective surgery to extract teeth and replace missing teeth.

Managing the training and development of staff.

Updating a patient’s medical records. Diagnosing & treating conditions such as decaying teeth and gum disease.

Reassuring anxious patients and clearly explaining procedures to them.

Involved in dental examinations and treatments such as fillings and dental hygiene services.

EDUCATIONAL QUALIFICATIONS:

Masters in Healthcare administration from Apollo Medvarsity (2017)

PG Diploma in Hospital Management from Apollo Medvarsity. Thesis:- Cost Accounting of Radiology Department(2016)

Bachelors of Dental Surgery Dasmesh Institute of Research and Dental Sciences, Faridkot -(June 2009)

Secondary school. Guru Nanak Public School Sarabha Nagar Ludhiana (CBSE Board)-(2003)

High School. Guru Nanak Public School Sarabha Nagar Ludhiana (CBSE Board)-(2001)

References:

On Request



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