Pooja Jha

Female, Indian, **

MBA (Operations Management)

Symbiosis Institute of Operations Management

adcu9n@r.postjobfree.com

+91-928*******

Academic Backgrounds

Year Degree Institution Board/University Specialization/Subjects CGPA/% 2021 MBA

Symbiosis Institute Of Operations

Management (SIOM), Nashik

Symbiosis International

(Deemed University)

Operations Management Pursuing

2016 B.Tech

Silicon Institute Of Technology,

Bhubaneswar

Biju Patnaik University Of

Technology

Computer Science

Engineering

8.42

2012 HSC Chinmaya Vidyalaya, Bokaro

Central Board Of Secondary

Education

Physics, Chemistry,

Maths, Computer Science

89.00

2010 SSC Chinmaya Vidyalaya, Bokaro

Central Board Of Secondary

Education

- 9.80

Work Experience (28 Months)

Wipro Technologies Ltd. Dec‘16 – April ‘19

Designation: SAP SD Consultant Department: Information Technology Location: Pune Responsibilities

• Ensured timely response and optimized solution of problem tickets by adhering to the Service-Level Agreement (SLA)

• A clear understanding of Order To Cash(OTC) process for home appliances manufacturing company

• Developed B2B solutions for improvement in the user interface of portals to improve customer satisfaction

• Improved quality levels of pricing reports through root cause analysis

• Collaborated with the cross-functional team for designing the System Improvement Plan

• Knowledge in cross-functional areas like Customer Relationship Management (CRM), Logistics and Purchasing

• Developed a model to help data migration from the client system to the ERP system

• Designed Standard Operating Procedures (SOP) for new implementations and enhancements

• Worked on process mapping of Consignment Flow

• Workforce training and allocation as a part of the on boarding process Achievements

• Got rewarded for resolving net value difference of 0.1 in delivery and billing output. The solution resulted in increased customer satisfaction and cost-benefit to the client

• Reduction in execution time from 2hrs to 20min for Price of Billing Document generating the report leading to double fold increment in client usage of the report

• 2% reduction in ticket count with the creation of workflow report

• Bagged “Employee of the Month” for three consecutive months

• Round of Applause [Achievement Orientation] - 2017 - SEPTEMBER – Extraordinary contribution in the team

• Nominated twice for “Pragati” for extraordinary work done for providing customer benefit

• Got five-star rating in every quarterly appraisal Achievements/Co-curricular activities/Certifications

Achievements

• Runner Up, Accenture Digital Case Study Competition, SIOM, Nashik 2020 2020

2019

2018

2020

2019

2019

• Second Runner Up, Smooth Ops Case Study Competition, SIMS, Pune

Co-curricular activities

• Working for creating awareness on “Rejuvenation of Nandini River “as part of Spandan, Social wing of SIOM

• Completed training in “Cloud For Computing” in CRM

Certifications

• Certified in Tableau, Udemy, 7.5hrs

• Certified in R Programming for Statistics and Data Science, Udemy, 6.5hrs

• Certified in Statistics for Data Science and Business Analysis, Udemy, 5hrs Technical Expertise

• SAP R/3 6.0– Sales and Distribution Module Functional

• Tableau

• MS-Office

• R Programming

• C, C++

• Java

• SQL,HTML

Projects Undertaken

• B.Tech project: Project on Data Mining in “Functional Link Artificial Neural Network Using Chemical Reaction 2016 Optimization” –Performed Data Preprocessing and Classification using Bayesian Classifier on Iris and Wisconsin dataset with 87.9 percent accuracy

• Summer Training in Steel Authority of India Limited (SAIL) under Computer Science Technology 2014 Extra-Curricular Activities

• Program and Events member, Drishti 2k19, SIOM

• Second Runner Up, Foosball Championship, Lakshya 2k19, SIOM

• Organizer of various cultural activities in “Offshore Development Centre”, Wipro Technologies Ltd., Pune 2019

2019

2018

Other Information

• Language proficiency: English, Hindi

• Interests: Playing Foosball, Reading novels(Biography, Fiction)

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