Bryan Bain

**** ********** ****, **************, ******* 47130 • 812-***-**** • adcu9a@r.postjobfree.com

Professional Summary

Experienced IT leader with top-notch implementation and project management abilities. Highly organized, methodical and skilled at building consensus across high-performance teams. Well-versed in Incident, Change and Problem Management.

Strategic Information Technology Manager skilled in guiding the organization's navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Passionate about creating and delivering the vision for organization's technology needs and goals. Demonstrated ability to translate technical requirements to business solutions. Excellent interpersonal skills building positive relationships with internal and external stakeholders. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.

Insightful Information Technology Manager with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Excellent communicator and influencer in working collaboratively with IT leadership teams to define and accomplish project milestones. Detailed in developing creative business solutions, leveraging diverse methodologies and delivering software engineering solutions for leading organizations. Highly adept in problem-solving, request for proposal development, technology needs assessments and staff training. Creative Operations Specialist with talents in executing effective operating rhythms and management systems structures. Adept at analyzing, articulating and solving various problems. Analytical and organized with the ability to work independently or as a part of a team. Robust experience in creating games while working with various teammates and independently. Capable of achieving intended concepts according to project requirements by utilizing diverse technology resources. Poised and committed in listening carefully to critiques and requests, incorporating feedback and boosting project outcomes to surpass expectations.

Skills

Post incident reviews

Resolution team engagement

Impact limitation processes

Incident priority assessment

Effective communication

Data collection and review

Microsoft PowerPoint

Stakeholder relations

Documentation management

Reporting template development

Risk mitigation planning

Oral and written communication

Process implementation

Customer Focused

Problem resolution

Project lifecycle management

Requirements analysis

Quality assurance

Excellent communication skills

Employee evaluations

Excellent problem-solving abilities

Group presentations

Data analysis

Skills review

Planning and implementation

Configuration management

Written and oral communication

Training delivery

Stakeholder updates

Work History

Information Technology Manager, 03/1999 to Current

United Parcel Service – Louisville, Kentucky

Produced detailed and relevant reports for use in making business decisions

Evaluated current processes to develop improvement plans

Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues

Collected, organized and modeled data using excel and power point

Gathered, documented and modeled data to assess business trends

Compiled research data and gave professional presentations highlighting finds and recommended optimizations

Developed Balanced Score Card metrics derived from raw company data to track improvements in organizational efficiency

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Analyze impact of environmental disasters to physical data centers and create and implement response plans

Produced and filed reports every month to inform senior management of current activities and progress with investigations

Completed statistical reviews to uncover trends, patterns and variations

Played key role in on-going network design, reevaluation and optimization to keep pace with company growth

Delivered effective integrations of warehouse management system software applications so that tasks could be centrally managed

Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes

Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection

Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation

Supported implementation of warehouse management system software applications to enable centralized management of tasks

Human Resources Learning And Development Manager, 01/1997 to 03/1999

United Parcel Service – Louisville, Kentucky

Maintained current understanding of state and federal policies such as EEO and ADA

Improved office efficiency by effectively managing internal communications and correspondence

Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce

Planned, monitored and appraised employee work results by training managers to coach and discipline employees

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency. Developed a tool that provided tracking and reduced management time in documentation and filing

Communicated with potential hires to provide clarity on expected tasks, compensation and policies

Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols

Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks

Operations Training Manager, 09/1989 to 03/1999

United Parcel Service – Louisville, Kentucky

Conducted orientation sessions and organized on-the-job training for new hires

Delivered new employee onboarding and training sessions

Reviewed and edited all training materials for accuracy and company policy compliance

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness

Organized and edited training manuals

Communicated all learning and performance objectives, schedules and training assessments to upper management

Trained staff during demonstrations, meetings, conferences and workshops

Trained new hires to perform cross-training exercises with experienced workers

Created in-depth training manual for all employees

Developed departmental systems and procedures to better align workflow processes

Operations Manager - Special Assignment, 02/1989 to 09/1989

United Parcel Service – West Chester, PA

Opened New Facility

Operations Manager - Special Assignment, 05/1988 to 09/1988

United Parcel Service – Chicago, Illinois

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs

Loaded and secured items in trucks to avoid damage to parcels during delivery

Delivered goods and products to customer on time and in excellent condition

Upheld high standards of professionalism and discretion when working with high-value clients

Assessed vehicle after each shift for damage and kept it properly cleaned and maintained

Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns

Operations Manager, 01/1985 to 04/1988

United Parcel Service – Louisville, Kentucky

Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance

Developed innovative approaches to manage business and technology needs and enhance performance

Protected company assets from loss such as theft or damage by setting and enforcing effective security policies

Conducted performance reviews each quarter, offering praise and recommendations for improvement

Managed and allocated staff and material resources to meet production goals

Developed project management roadmap to define project objectives, timelines and milestones

Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate

Generated comprehensive reports regarding incidents, events, and important business matters

Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques

Education

BBA: Business

University of Louisville - Louisville, Kentucky

Affiliations

Board Chair, Cedar Lake Residence, 2014 to Current

Member, Cedar Lake Finance, 2015 to Current

Member, Cedar Lake Executive Council, 2015 to Current

Member, Ohio Valley itSM, Treasurer, 2013 to 2014

Vice President, Pets Project Foundation, 1997 to 1999

Contact this candidate