CURRICULUM VITAE OF KHUSELWA UKATU
PERSONAL PROFILE:
Surname : Ukatu
First Name (s) : Khuselwa Samkelisiwe
Gender : Female
Dependants : Three (3)
Marital Status : Married
Date of Birth : 24 July 1985
ID Number : 850-***-**** 08 0
Home Language : Xhosa
Other Languages : English, Setswana, Zulu, Afrikaans
Health : Good
Disability : None
Criminal Offence : None
CONTACTS:
RESIDENTIAL
House 189 7th Avenue 7th Street
Bezuidenhout Valley
Johannesburg
TEL & EMAIL
067-***-**** (Mobile)
071-***-**** (Mobile)
***************@*****.***
ACADEMIC QUALIFICATIONS:
Institution Attended: Cornerstone Call Centre College Randburg Campus
Course Completed: Call Centre Course
Qualification: Call Centre Certificate
Institution Attended: Vuselela College Klerksdorp Campus
Highest Grade Passed: Grade 12
Qualification: Senior Certificate
Institution Attended: Boston Business College Klerksdorp Campus
Course Completed: Secretarial / Receptionist
Qualification: Diploma
Institution Attended: Boston Business College Klerksdorp Campus
Course Completed: Software Specialist
Qualification: Diploma
WORKING EXPERIENCE
Company: SA Digital Villages
Position: Technical Coordinator
Duration: 28 October 2018 – 31 March 2020
Duties:
●Upon receipt of project site handover from the projects department, call customers to set up installations.
●Book installation technician for the next day or same day.
●Inform procurement (Stock Control) of booked installations and confirm the time date, venue, stock type and actual installation
●Email installation schedule to technicians, subcontractors and call centre before 15:00 daily.
●Call to ensure that the Installation Technicians and / or Fibre Technicians arrived on site on time on day of the installation
●Follow up to confirm that installations have been done with SADV technician and subcontractors
●Confirm that the customer is up running with technical support
●Send welcome letter to the SADV customers with the Wi-Fi password
● and account log in within 1 hour of going live.
●Send confirmation emails to the ISP’s if clients are up and running for them to release their routers.
●Update CRM-mark the installations as complete and assign it to the finance department
●Assign the account and the technical details to relevant parties
●Verify billing amounts, date and time of installation, installers name.
●Close off the order and assign to the accounts department.
●Courtesy calls made to all new customers to establish satisfaction.
●Perform any other work-related duties and responsibilities that may be assigned from time to time by management.
Company: SA Digital Villages
Position: Client Services Agent
Duration: 26 September 2017 – 28 October 2018
Duties:
●Managing incoming calls and addressing them accordingly
●Providing information on fibre availability in the area
●Providing information on the ISP we are associated with
●Providing information on signing up for fibre
●Assisting clients with signing up for fibre
●Troubleshooting client’s ONT devices
●Logging tickets and resolving them
●Resolving client’s queries (tickets)
●Logging fault with contractors to resplice fibre and resolve customer issues.
●Scheduling for internal technician’s maintenance and installations with clients
●Consulting with external contractors for logging faults and following up.
●Scheduling both client’s and technician’s availability for maintenance and/or
●installations.
●Assisting the finance department with dealing with suspensions on client’s accounts
●Accessing Fincon to confirm payments and liaising with clients to give feedback
Company: Hillbrow IT Tech Computers/Internet Cafe
Position: General Office Assistant
Duration: April 2017 – June 2017
Duties:
●Assist Customers
●Book Banding, Laminating
●Typing documents
●Receiving of Stock
●Data Capturing
●Filing, Faxing, Copies
●Answering the phone and convey messages
Company: Speedy Printers
Position: General Office Assistant
Duration: April 2016 – November 2016
Duties:
●Assist Customers
●Book Banding, Laminating
●Typing documents
●Receiving of Stock
●Data Capturing
●Filing, Faxing, Copies
●Answering the phone and convey messages
Company: DG STORE REVERSE LOGISTIC
Position: Ops Connect Administrator
Duration: April 2013 – August 2014
Duties:
●Receive Ops load them on the system
●Make follow ups on ops connect requests
●General Office work
●Consulting with clients from the Standard bank
●Prepare all invoice documents for payments
●Arrange transport for delivery and collection of goods
●Provide Administrative support to Ops Connect and Reverse Logistic
Company: Vodacom Fusion WNS
Position: Call Centre Agent
Duration: 15 October 2012 – 14 April 2013
Duties: Assisting Vodacom customers
Company: Statistics South Africa
Position: PES Matching Data Capturer
Duration: 26 March 2012 – 30 September 2012
Duties:
●Scan barcodes and envelope barcodes
●Capture blank barcodes for unlinked questionnaires
●Pack and dispatch questionnaires
●Receiving questionnaires
●Data Capturing
●Keep record of work done
●Any other duties related to data processing
Company: Statistics South Africa
Position: Census Data Capturer
Duration: 17 August 2011 – 31 December 2011
Duties:
●Capturing data
●Typing reports
●General Office work
●Filing, Faxing, Coping
●Compiling Contracts
●Receiving Applications
●Packing and Distributing Materials
●Short Listing Candidates
●Sourcing of Suppliers
●Taking minutes in a meeting when requested
●Answering the phone and convey messages to the relevant officials
●Keep records of incoming and outgoing mails
Company: Department of Minerals & Energy
Position: Personal Assistant to the Chief Director
Duration: 1 July 2008 – 31 June 2010
Duties:
●Administer an electronic and physical dairy of the Chief Director
●Draft & prepare Submissions, Route forms & track documents
●Draft and edit correspondence (memos & reports) and do filling
●Draft submissions for the Chief Director
●Arrange meetings for the Chief Director & prepare documents for it
●Consulting with stakeholders and other clients (internal and external)
●Organise venues for meetings and refreshments
●Prepare presentations on behalf of the Chief Director
●Taking minutes in a meeting when requested
●Provide a reception service & arrange parking for visitors
●Answering the phone and convey messages to the relevant officials
●Manage incoming and outgoing mails/ emails
●Keep records of incoming and outgoing mails
●Making travel & accommodation arrangements
●Prepare S&T claims and Payment advice
REFERENCE AVAILABLE ON REQUEST