CURRICULUM VITAE OF KHUSELWA UKATU

PERSONAL PROFILE:

Surname : Ukatu

First Name (s) : Khuselwa Samkelisiwe

Gender : Female

Dependants : Three (3)

Marital Status : Married

Date of Birth : 24 July 1985

ID Number : 850-***-**** 08 0

Home Language : Xhosa

Other Languages : English, Setswana, Zulu, Afrikaans

Health : Good

Disability : None

Criminal Offence : None

CONTACTS:

RESIDENTIAL

House 189 7th Avenue 7th Street

Bezuidenhout Valley

Johannesburg

TEL & EMAIL

067-***-**** (Mobile)

071-***-**** (Mobile)

adcu8k@r.postjobfree.com

ACADEMIC QUALIFICATIONS:

Institution Attended: Cornerstone Call Centre College Randburg Campus

Course Completed: Call Centre Course

Qualification: Call Centre Certificate

Institution Attended: Vuselela College Klerksdorp Campus

Highest Grade Passed: Grade 12

Qualification: Senior Certificate

Institution Attended: Boston Business College Klerksdorp Campus

Course Completed: Secretarial / Receptionist

Qualification: Diploma

Institution Attended: Boston Business College Klerksdorp Campus

Course Completed: Software Specialist

Qualification: Diploma

WORKING EXPERIENCE

Company: SA Digital Villages

Position: Technical Coordinator

Duration: 28 October 2018 – 31 March 2020

Duties:

●Upon receipt of project site handover from the projects department, call customers to set up installations.

●Book installation technician for the next day or same day.

●Inform procurement (Stock Control) of booked installations and confirm the time date, venue, stock type and actual installation

●Email installation schedule to technicians, subcontractors and call centre before 15:00 daily.

●Call to ensure that the Installation Technicians and / or Fibre Technicians arrived on site on time on day of the installation

●Follow up to confirm that installations have been done with SADV technician and subcontractors

●Confirm that the customer is up running with technical support

●Send welcome letter to the SADV customers with the Wi-Fi password

● and account log in within 1 hour of going live.

●Send confirmation emails to the ISP’s if clients are up and running for them to release their routers.

●Update CRM-mark the installations as complete and assign it to the finance department

●Assign the account and the technical details to relevant parties

●Verify billing amounts, date and time of installation, installers name.

●Close off the order and assign to the accounts department.

●Courtesy calls made to all new customers to establish satisfaction.

●Perform any other work-related duties and responsibilities that may be assigned from time to time by management.

Company: SA Digital Villages

Position: Client Services Agent

Duration: 26 September 2017 – 28 October 2018

Duties:

●Managing incoming calls and addressing them accordingly

●Providing information on fibre availability in the area

●Providing information on the ISP we are associated with

●Providing information on signing up for fibre

●Assisting clients with signing up for fibre

●Troubleshooting client’s ONT devices

●Logging tickets and resolving them

●Resolving client’s queries (tickets)

●Logging fault with contractors to resplice fibre and resolve customer issues.

●Scheduling for internal technician’s maintenance and installations with clients

●Consulting with external contractors for logging faults and following up.

●Scheduling both client’s and technician’s availability for maintenance and/or

●installations.

●Assisting the finance department with dealing with suspensions on client’s accounts

●Accessing Fincon to confirm payments and liaising with clients to give feedback

Company: Hillbrow IT Tech Computers/Internet Cafe

Position: General Office Assistant

Duration: April 2017 – June 2017

Duties:

●Assist Customers

●Book Banding, Laminating

●Typing documents

●Receiving of Stock

●Data Capturing

●Filing, Faxing, Copies

●Answering the phone and convey messages

Company: Speedy Printers

Position: General Office Assistant

Duration: April 2016 – November 2016

Duties:

●Assist Customers

●Book Banding, Laminating

●Typing documents

●Receiving of Stock

●Data Capturing

●Filing, Faxing, Copies

●Answering the phone and convey messages

Company: DG STORE REVERSE LOGISTIC

Position: Ops Connect Administrator

Duration: April 2013 – August 2014

Duties:

●Receive Ops load them on the system

●Make follow ups on ops connect requests

●General Office work

●Consulting with clients from the Standard bank

●Prepare all invoice documents for payments

●Arrange transport for delivery and collection of goods

●Provide Administrative support to Ops Connect and Reverse Logistic

Company: Vodacom Fusion WNS

Position: Call Centre Agent

Duration: 15 October 2012 – 14 April 2013

Duties: Assisting Vodacom customers

Company: Statistics South Africa

Position: PES Matching Data Capturer

Duration: 26 March 2012 – 30 September 2012

Duties:

●Scan barcodes and envelope barcodes

●Capture blank barcodes for unlinked questionnaires

●Pack and dispatch questionnaires

●Receiving questionnaires

●Data Capturing

●Keep record of work done

●Any other duties related to data processing

Company: Statistics South Africa

Position: Census Data Capturer

Duration: 17 August 2011 – 31 December 2011

Duties:

●Capturing data

●Typing reports

●General Office work

●Filing, Faxing, Coping

●Compiling Contracts

●Receiving Applications

●Packing and Distributing Materials

●Short Listing Candidates

●Sourcing of Suppliers

●Taking minutes in a meeting when requested

●Answering the phone and convey messages to the relevant officials

●Keep records of incoming and outgoing mails

Company: Department of Minerals & Energy

Position: Personal Assistant to the Chief Director

Duration: 1 July 2008 – 31 June 2010

Duties:

●Administer an electronic and physical dairy of the Chief Director

●Draft & prepare Submissions, Route forms & track documents

●Draft and edit correspondence (memos & reports) and do filling

●Draft submissions for the Chief Director

●Arrange meetings for the Chief Director & prepare documents for it

●Consulting with stakeholders and other clients (internal and external)

●Organise venues for meetings and refreshments

●Prepare presentations on behalf of the Chief Director

●Taking minutes in a meeting when requested

●Provide a reception service & arrange parking for visitors

●Answering the phone and convey messages to the relevant officials

●Manage incoming and outgoing mails/ emails

●Keep records of incoming and outgoing mails

●Making travel & accommodation arrangements

●Prepare S&T claims and Payment advice

REFERENCE AVAILABLE ON REQUEST

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