Safety, driving, customer service
Resume:
JOSEPH KAHIU MUNGAI http://www.linkedin.com/in/joseph-kahiu-992641179 ***********.******@*****.***
PROFESSIONAL EXPERIENCE
Mr. Valet Parking Solutions
Valet Attendant
10/2018 - To Date
Job Responsibilities
Warmly welcoming arriving guests at the hotel lobby and politely thanking them for visiting the hotel as they exit.
Explaining valet process to clients and visitors in a detailed user friendly manner ensuring common understanding.
Carefully parking and retrieving customer’s vehicles in specified areas in a safe and efficient manner.
Providing accurate and timely documentation of vehicle check, damages and other conditions prior to service.
Maintaining a positive, empathetic and professional attitude towards customers at all times.
Ensuring customer satisfaction and providing professional customer support.
KEY RESULTS;
Delivering outstanding customer service for valet services; parking and retrieving over 1000 vehicles per week; achieved 100% quality service rating in random client survey.
Routinely working overtime, weekends, and holidays to ensure complete customer satisfaction.
Colibri Enterprise
Warehouse Assistant
10/2016 - 07/2018
Job responsibilities
Maintained supplies by checking stock to determine inventory levels.
Placed and expedited orders.
Answered all incoming calls and handled caller’s inquiries.
Created purchase orders for stock orders, and supplies for all departments throughout the
organization.
Conducted physical inventories randomly on stock item, and on a daily basis conducted warehouse scans to check on items that may be low in stock. (preventive maintenance)
Maintained healthy relationships with vendors for mutually beneficial price agreements.
Actively delivered items to specific locations/personnel in all departments.
PCEA Kikuyu Mission Hospital
Volunteer General Stores
06/2016 - 09/2016
Job Responsibilities
Maintained clean, sanitary freezers, coolers, and dry storage area.
Received and inspected all delivery’s, managing all inventory in-house as well as checking signing logging invoices from several distributors.
Conducted and reconciled daily, weekly, and monthly physical inventory counts.
Responsible for good housekeeping in my work area as well as keeping safe and free from theft.
Adhered to all company policy and procedures.
East African Breweries Limited
Internship
Jan 2014 - April 2014
Job Responsibilities
Develop a knowledgeable background on purchasing and supply.
Relating with other heads and junior staffs of the organization in order to create an ample and conducive working environment.
Develop competency in use of inventory control systems.
Monitoring production rates and raw material prices, contacting vendors and checking inventories.
Ensure smooth operations throughout the production and distribution life of products.
Develop and review production plan with department Managers for approval.
Coordinate with Managers in planning and implementing engineering changes in production lines.
Analyze delays and interruptions and accordingly adjust production schedule to meet deadlines.
Preparing and maintaining reports for production planning activities and sequences.
KEY SKILLS AND COMPETENCES
Communicating clearly and effectively with the team.
Experience of working to tight deadlines with limited resources.
Highly organized, proactive, hardworking, focused and have high attention to detail
Excellent knowledge of purchasing methods and procedures.
Customer service focus.
Defensive driving skills
Valid Heavy Kenyan and Qatar Light Driving License.
QUALIFICATIONS
Academic
Doha Industrial Safety Services - 2020
Nebosh IGC in Occupational Health and Safety
Kenya Institute of Supplies Management - 2016
CIPS Level 5 Advanced Diploma in Procurement and Supply
Kenya Institute of Supplies Management - 2015
CIPS Level 4 Diploma in procurement and supply
Kenya Institute of Management - 2014
Diploma in Purchasing and Supply
Kenya Institute of Management - 2012
Certificate in Management
Esmart College - 2010
Computer packages
Kikuyu youth Resource Centre - 2009
Kenya Certificate of Secondary Education
PERSONAL DETAILS
Date of Birth 25/02/1991
Passport # AK0004367
Nationality Kenyan
Languages English, Swahili
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