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Sales Customer

Philadelphia, PA
April 18, 2020

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Seasoned Executive with ** years’ experience in the Realty & IT space reflecting

top performance in management, sales and customer support. Experienced leader possessing the skills required for the creation and execution of corporate strategies and management of operations to grow revenue and accomplish corporate goals. Seeking to apply a blend of creativity, communication, problem solving and lean management skills to achieve optimum utilization of its resources and maximum profits in a position that aligns with my experience. Keller Williams Phila Pa.19103


• Help home buyers find & obtain the properties they desire, thereby generating high volume of referral business through enhanced clients' buying experience.

• Communicate clearly with clients to identify their needs and budget and match to available properties

• Help clients obtain financing/ Mortgage Loans and other needed professional services to facilitate purchase of residential properties

• Negotiate purchase and sale contracts, ensuring "win-win" results for all parties.

• Grow sales through aggressive marketing of properties on line and offline to potential buyers, with focus on the property's features and benefits

• Generate new leads by distributing hundreds of direct mail advertisements in local neighborhoods

• Obtain and recruit new referrals/leads by networking with real estate agents, business owners, & developers, advertising on-line and in the newspaper

• Recruit new agents and hold monthly real estate meetings to educate prospects on current industry practices, licensing procedures & company policies Apple Division, TelePerformance Inc. Athens Greece APPLE IOS SENIOR TIER 2 TECHNICAL SUPPORT DEPARTMENT DEC 2012 – 2014

• Leveraged technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution

• Troubleshot iOS hardware/software for Customers and interact with Customer to ensure Customer satisfaction following established procedures

• Provide hardware-repair support for service providers as well as performed installations, reinstallation and scheduled repairs on Customer equipment

• Provided advanced product support for Apple products (all iOS devices), as well as provide support and installation for low-end/mid-end and high-end products

• Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance

• Handled calls from Apple Service Providers as well as direct calls and written escalations from Apple Field Engineers

• Effectively handled consultations and transfers form Technical support Tier 1, from Customer Relations, Public relations Telesales and Mac Geniuses Effie Kyriacopoulos



4000 Presidential Blvd.

Philadelphia PA. 19103


• Real estate Sales

• Technical customer support

and customer service

• Property management

• Experience in Residential

Mortgage Loans

• Extensive Sales, 23 years’


• Excellent Technical


• Effective Communicator,


• Persuasive, Develops Strong

Professional Rapport

• Identifies Actual/Potential

Problem Areas &

Implements Solutions

• Time Management

• Microsoft Excel

Organizational Skills

Proficient in Microsoft

Word, Word Perfect

• Fluent in the Greek




• Provided High Quality, Tier 1 level support and appeasements forto create a win- win situation for certain customers and the company (Apple)

• Leveraged close attention to detail to accurately log calls from customers into the customer relationship database and followed procedures to resolve problems

• Tracked and followed cases to ensure that they closed in an efficient and timely manner, resulting in high customer satisfaction ratings CENTURY 21 V.I.P REAL ESTATE Philadelphia, Pa.


• Generated revenue through property management as well as residential and commercial leasing. Drove referral businesses through customer satisfaction

• Executed real estate commercial and residential contracts, ensuring a win-win situation for all by balancing interests of customers, agents & the company

• Organized and scheduled walkthroughs of prospective properties and guided clients through each home’s features and value

• Completed property transactions in accordance to deadlines, leveraging attention to detail, communication, negotiation and time management skill

• Increased revenues in intensely competitive environments by driving sales by via implementation of marketing initiatives for both seller's and buyer's clients

• Effectively execute property sales utilizing a range of conceptual selling techniques, to include consultative selling, upselling and cross selling

• Hired, trained, motivated and developed successful personnel as part of efforts to meet cooperate goals

• Determined a favorable price to list when selling or buying a property by performing competitive market analysis of real property

• Examined and investigated real land of any hazardous material and obtained lending documents needed to complete land purchase transactions

• Researched economic and legal issues regarding changes in housing and environment regulations to enhance expertise in property management Lincoln Green Apartments Philadelphia Pa.


• Managed all aspects of a 636-unit apartment community, ensuring high productivity and efficiency at budgeted cost

• Maximized income by maintaining a positive and progressive approach to resident retention while reducing vacancy loss through resident retention programs

• Increased resident occupancy from 85% to 98% in one year through online and offline marketing

• Enhanced resident relations via resident functions, i.e. sky trips and other events

• Tracked retention and reasons for move-out/coordinate lease renewal

• Conducted daily accounting and financial operations including: Checked and coded invoices

• Timely follow-up on delinquent and collection accounts. Collected, posted and deposited rents

• Processed rental applications as well as maintained and updated records of all leasing activity

• Leveraged close attention to detail to compute and update daily information and system back-ups, as well as to prepare and submit all reports

• Maintained awareness of local market conditions and trends through monthly market surveys


American University of Athens

Bachelors of Business

Bucks County Community

College U.S.A - Real Estate


Certified & Trained Apple iOS



English and Greek


Theater, Classical Music, Art,

Tennis, Traveling

References are available on


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