Ali Al-Rashedi Milton, Ontario
PMP, PMI-RMI, ITIL, SMC email@example.com - 647-***-****
12+ years of experience in IT Project Management, IT Infrastructure and IT Service Management with background in telecommunication, banking, transportation, and supply chain industries
Bachelor’s degree in Computer Engineering (3rd honor) and master degree in Information System equal to Canadian equivalency by World Education Services (WES)
Accomplished Certified Project Management Professional (PMP) and Risk Management Professional (PMI-RMP) as well as ITIL, IT Strategic Planning (ITSP) and Agile Scrum Master (SMC)
Experienced in managing large scale IT projects with a value of up to $5 million focusing on both qualitative and quantitative project aspect
Proficient in managing multiple large IT programs with multiple solutions and vendors using full project management life-cycle including project initiation, integration, scope management, resource management, scheduling, communication, risk management, procurement and reporting)
Strong experience in Cloud, Mid-Tier Technologies, DevOps and Database Systems, SDLC, Agile, and waterfall methodologies along with ITIL practices and strong financial services knowledge
Proven experience of delivering technology programs from initiation to operationalization such as Finance systems, IT solutions and IT infrastructure projects that include integrating broad technology solutions and multiple resources
Proven ability to lead and motivate large cross-functional team, Stakeholders and coordinating within an IT services, IT Operations, Financial Services, Implementation and Engineering teams
Excellent Interpersonal skills such facilitation skills, communication across stakeholders, time management, Conflict Management and organization skills to builds and maintains strong alliances with motivating teams and stakeholders and driving projects to successful completion
Project & Program Management • Budgeting & Scheduling • Strategic Planning
Team Mentoring & Leadership • Problem Solving • Negotiation
Client Management & Retention • Risk Management •Change Management
Strategic Planning and Analysis • Conflict Management • ERP
InCube Mobility Solutions (www e-incube.ca ), Oakville-Canada
IT Project Consultant April 2018- Present
Working with InCube as Project management and business consultant covering the following areas:
Collaborated with stakeholders to identify their requirements, needs, expectations to match with business objectives. As a result, I was the one who is preparing the Business requirement scoping documents that were used to customize and implement SW
Based on customer size, and requirements, I got involved in analysing IT requirements and proposed the final IT requirements based on on-primes and/or cloud and/or SAS solution.
Full project management for new implementations of InCube SW and working on their behalf to:
oAdvocated customers with change management, conflict management activities, problem solving approach and escalation process.
oHelped assessing risks and create risks response plan to maximise opportunities and minimize threats
Improved the structure and efficiency of IT systems in the organization by providing strategic guidance with regard to technology, IT Infrastructure, and Project Management
Arabian Hala Group (www.hala.com.sa), Riyadh-Saudi Arabia
IT Program Manager January 2013 - Dec 2017
Implemented projects and technology strategies to drive company-wide client satisfaction by increasing departmental efficiency across departments, 80% on average, an estimated annual savings of $680,000 CAD. Developed the data integration through the acquisition of four companies to enhance process efficiency. Increased success rate of projects through the implementation of PMI and Agile methodologies in projects across industries from car rental, to supply chain management, to manufacturing.
Solved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads within the Arabian Hala Group company
Facilitated enhancement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
Promoted Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance
Defined project objectives, requirements, planning, schedules, and cost estimation of IT group projects by using the project processes of PMI to increase the success rate of projects by 90%
Built strong relationship with stakeholders to handle their requirements, expectation and resolve the conflict requirements to enhance project profitability
provided strategic guidance to teams and project managers to focused on delivering excellence solutions with cost management optimization resulting to decrease the cost by 35% without compromising the projects functional requirements and specifications
Scrum Master /IT Project Manager May 2008 - Dec 2012
Naqel Express Company (www.naqelksa.com ), Riyadh-Saudi Arabia
Developed a strategic plan to improve the structure and efficiency of IT systems organization-wide. Increased productivity and profitability through successful project implementation across the transportation, logistics, and supply chain industry. Enhanced profitability of business units through the reduction in overhead costs by implementing projects to minimize manual processes, effectively reducing by 85%. Strategized and implemented technical operation improvements to optimize an 80,000 square foot warehouse.
`Coached/Mentored a cross-functional team of 10resources to deliver quality products which led to over $1.3 in revenue for the year of 2010/2012
Utilized Agile Scrum practices to support the team increase their velocity by 60% within the first year of Agile adoption
Facilitated the creation of the Collaboration Plan and the Team Building Plan
Leading all scrum activities at Naqel Company including Daily Standups, Planning and Backlog Management
Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables to match the acceptance criteria.
Facilitated team and cross-team Retrospectives to build good working environment relationships among the 4 agile teams in the 3 regions.
Working with members of the Product, Business and Engineering Teams to develop and maintain Product Backlog.
Designed and Implemented applications including Microsoft Dynamics AX, Human Resources & payroll System, Fleet and warehouse management systems that increased the efficiency of departments by 90% on average.
Technical Project Manager February 2002 - May 2008
Saudi Telecom Company (www.stc.com.sa ), Riyadh-Saudi Arabia
Focused on organizational efficiency and customer satisfaction, successfully implemented IT projects to enable a 100% increase in members to 17 million over a three-year period with an 80% increase in customer satisfaction. Planned and executed technology projects on scheduled, under budget, and to scope.
Implemented company-wide applications such as Billing and Payment systems, Service Support Systems, Network Elements System, Customer Relationship Management, and International Tariff systems which drastically increased the efficiency of employees and the organization as a whole.
Led major server consolidation, clustering, load balancing, and optimization projects to decrease overall downtime by more than 20%
Collaborated with internal and external stakeholders to evaluate business solutions and provide analytical and data support for recommendations regarding business opportunities.
Led cross-functional teams to successfully implement large scale projects which resulted in the ability to grow telecom customers over a three-year period.
Middle-level Managers (MLM) Ryerson University Ongoing
Green Economy Management Ryerson University 2019
Master of Information System (1st honor) King Saud University (KSU), Saudi Arabia 2005
Bachelor of Computer Engineering (B Sc.) – Saudi Arabia 1996
King Fahd University of Petroleum & Minerals (KFUPM)
Certifications and Memberships
Project Management Professional (PMP# 457632) 2007
Risk Managements Professional (PMI-RMP # 2037330) 2017
Information Technology Infrastructure Library (ITIL.F #735160) 2007
IT Strategic Planning (ITSP) 2010
Scrum Master Certificate (SMC) 2019
Information System Audit and control Association(ISACA), www.ISACA.org
Member of Project Management Institute (PMI), www.PMI.org
Scrum Master Encertify Company- USA May 2019
PMI Agile Certified Practitioner Career Academy-USA Jan 2018
Risk Management professional Career Academy-USA Apr 2017
Finance For Non-Financial Managers leadership &Marketing Institute- UAE May 2014
Complex Project Management Learning Tree International-UK Apr 2012
Adult Learning Centre (www.lnhadultlearning.ca) Milton –Canada
Technology Tutors May 2019- Present
Designed, facilitated, and taught the computer instruction component
Prepared execute lesson plans, assigning tasks, and evaluating student work and progress
Demonstrated computer knowledge of software, MSOffice, and assist program students with program presentation.
Promoted safe, effective, and ethical learning environment
Used professional discretion and judgment in managing students in classroom setting
Encouraged critical thinking and ensure that the students' knowledge is challenged and probed
Recognized the evolving process of group development and the different roles that a facilitator plays at different stage