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Customer Care Representative

Location:
Coimbatore, Tamil Nadu, India
Posted:
April 18, 2020

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Resume:

RESUME

MOHAMED NAZEEM. H

*** *********** ******,

Azees Bhai Line,

Coonoor - 643102

Email: adcu40@r.postjobfree.com

Mobile Phone: +91-824*******

Career Objective

To work for an organization that provides me the opportunity to improve my skills and knowledge to growth along with the organization objective.

Profile Summary

I have 3.5 Years of work experience in International Voice Process as follows

o2 Years of work experience with KGiSL as US IT Recruiter

o1.5 Years of work experience in US Health Care with NTT DATA as Customer Care Voice Senior Representative

Corporate Communication & worked as Quality Controller

Development of Training Materials, worked as acting trainer & interview coordinator

Ability to produce best result in pressure situation & handle multiple tasks

Individual Contributor as well as a team player

Professional Experience

US IT Recruiter – KGiSL (12-Feb’18 – Present)

Responsible for handling IT & Non IT requirements for US/UK based clients

Source from Job Portals like Monster, Dice, Career builder, Yahoo Hot Jobs

Making job postings on the Job Portal

Source candidates through LinkedIn for major technical roles

Well versed about US Terms like W2, C2C, 1099, US Visas

Responsible for achieving a good conversion ratio of submittals into interview and placement, Strong in Active and Passive searches to source candidates

Maintain close contact with candidates/Vendors/ recruiters/offshore team

Responsible for screening applicants from Workday/Client ATS

Worked for fortune 500 companies (Pharmaceutical, Sportswear industry)

Customer Care-Senior Representative – NTT DATA (16-Jun’16 – 15-Dec’17)

Make outbound calls to insurance companies on behalf of provider to verify eligibility, benefits & claim status

Verify benefits based on ICD & CPT codes. Has good knowledge of Healthcare terminology and ICD/CPT codes

Educational Qualification

Course

Name of Institution

Board/

University

Year Of Passing

% of Marks

BBA (CA)

Kongunadu Arts and Science,

Coimbatore

Bharathiar University

2016

82.5

H.S.C

St Joseph’s Boys Anglo Indian Higher Secondary school, Coonoor

Matriculation

2013

75

S.S.L.C

St Joseph’s Boys Anglo Indian Higher Secondary School, Coonoor

Matriculation

2011

70

Awards & Achievements

Achieved medals and certificates Short Films, Mime

I was a member of Youth Red Cross team, Coimbatore.

Extra-Curricular Activities

Participated in International seminar, presented paper in Women Empowerment

Participated in work shop relating English Communication, Team Work And Development, Personality Development, And Dining Etiquettes

Personal Details

Date of birth : 08.02.1995

Father’s name: Hanifa. J (Late)

Languages known: Tamil(R&W),English (R&W)

Hobbies: Cricket, Football, Reading, Web Surfing

Declaration

I hereby declare that all the statements cited above are correct to the best of my knowledge and belief.

PLACE: Coimbatore Signature

DATE: (MOHAMED NAZEEM. H)



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