Denise Vaillancourt

adcu19@r.postjobfree.com 757-***-****

Moyock, NC 27958

SUMMARY

Meticulous and systematic Administrative Assistant capable of organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

SKILLS

Administrative - 20 plus years in administrative office environment; 13 years adhering to regulatory guidelines and procedures.

AR, AP & Procurement

Quick Books, S2000, Genesis, Citrix, Sage, Alhambra

Microsoft Excel & Word

Records Management

Scheduling using D-Board

EXPERIENCE

Administrative Assistant

Atarfil USA, Inc. Suffolk, VA May 2019 - March 2020

Provides support for accounts payable and accounts receivables as well as, prepares, makes and posts deposits.

Assists with administrative tasks, answering phones and maintaining the inventory and distribution of all office supplies.

Maintains and creates different financial spreadsheets.

Organizes and maintains filing and document management systems, coordinating archiving and purging aligned with company document policies.

Prepares packages and sets up courier deliveries

Keeps reception area and office clean and organized to offer positive first impression to every visitor.

Secretary - Sales Representative

Virginia Door Chesapeake, VA May 2017 - May 2019

Created tickets for service, estimates and installs, then scheduled the service with the service department or gave estimate tickets to the estimator.

Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.

Assessed customer needs and upsold products and services to maximize garage door and garage door opener sales.

Documented conversations with customers to track requests, problems and solutions.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Office Manager/Lead Scheduling Coordinator

Apple Door Systems Chesapeake, VA June 2014 - April 2017

Managed the collections for past due accounts, and all accounts payable, accounts receivables and purchasing.

Pre-scheduled jobs with customers according to their geographical locations.

Manipulated daily schedules to include last minute and same day emergency or rush jobs without compromising the integrity of the company and its core value of excellent customer service.

Area Product Service Associate (APSA)

Lowes Store Chesapeake, VA September 2012 - August 2014

Worked as a team or individually to execute store resets per planogram instructions. Resets included one or more of the following: moving beams and grids, rotating stock, building products, and displaying products and product support materials.

Provided excellent customer service by assisting customers in locating, selecting, demonstrating, and loading of merchandise in a friendly and professional manner.

Maintained power equipment certification and adhered to all safety regulations.

P3 Technician /Administrative Assistant

HRSD Virginia Beach, VA February 1994 - July 2007

Maintained technical databases and filing systems, preparing required reports.

Prepared general correspondence, maintained tracking records and reports.

Conducted wastewater monitoring, field sampling, chemical analyses and equipment to complete said activities.

Provided liaison and coordination for activities of staff, regulatory agencies, municipal governments and customers.

Data entry of laboratory analysis for data submitted by industries and businesses, as part of their permit requirements. {accuracy was critical because permit limit requirements, if not submitted in a timely manner, a fine and/or penalty would be assessed).

EDUCATION AND TRAINING

Associate of Applied Science: Environmental Science

Tidewater Community College (TCC) Virginia Beach, VA December 2005

GPA: 3.2

Associate of Arts: Liberal Arts

ST LEO UNIVERSITY Virginia Beach, VA May 2000

GPA: 3.6

Some College (No Degree): Computer and Information Sciences

ECPI University Virginia Beach, VA

GPA: 4.0

Completed coursework in AC1, DC, Soldering, Technical Math, & Applied Mechanics

ACTIVITIES AND HONORS

Certificate in Massage Therapy - Virginia School of Technology

Presidents Honor Roll for 1 semester at Saint Leo University

Certificate in Keypunch/Data Entry - Kee Business College

Honor Graduate (college prep courses) – Palatka High School

Who’s Who among American High School Students – Palatka High School

CERTIFICATIONS

Notary Public

Smart Tan Certified in Virginia and North Carolina

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