Manager Digital Marketing
Resume:
Samreen Musarath
Marketing Manager
Dedicated and well-versed in analyzing and
mitigating risk and finding cost-effective
solutions. Excels at boosting performance and
productivity by establishing realistic goals and
enforcing deadlines, with over all 8 Years of
experience.
adctzx@r.postjobfree.com
Dubai, UAE
WORK EXPERIENCE
06/2019 – 02/2020
Marketing and reconciliation Manager for
E-commerce
Aditya Birla Fashion and Retail Ltd
India
Aditya Birla Fashion & Retail Limited is an Indian premium clothing retail chain and eCommerce web chain owning 9 brands. Managing and handling complete e-commerce marketing team.
Owns web revenue for all Brand.com apparel products. Create goal-specific plans, drive execution, track and report on program performance, and present in-depth analyses with insights & recommendations to improve and grow the business line.
Collaborate with complementary product teams to identify cross-product opportunities on the site, in marketing campaigns, within the product applications, and other locations.
Develop and manage digital and social platforms to drive business objectives, including recommended budget
allocations and digital marketing mix to achieve global priorities. Responsible for identifying and building the business case for investing in additional technologies (e.g. mobile app) and emerging technologies.
Bring big marketing ideas to life and drive sell-in with retail partners.
SKILLS & COMPETENCES
Team Work Time and Deadline Management.
Customer and partner Management.
Adaptibility and Flexibility. Skill/Competence
Communication and Presentation.
Project ManagementCreativity and problem Solving.
Leadership
VOLUNTEER EXPERIENCE
Personal Project
Organization
Global Telecom-2007: Did a project for Global Telecom (Family Business),by promoting the products online and managing the team.
Ischolar Education Services:Worked for ischolar education services as a part time job by providing online clients and by promoting the services through online media.
EDUCATION
Study Programme
Graduated as Bachelor of computer Application
from Sahyadri Science College during the year
2011
LANGUAGES
English Urdu Hindi
Kannada Tamil
INTERESTS
Fitness Freak Reading books Listening music
Achievements/Tasks
Tasks/Achievements
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WORK EXPERIENCE
05/2017 – 06/2019
Customer Service Team Manager
Aditya Birla Fashion and Retail Ltd
Managing a team of 40 agents by providing service to E- commerce customers.
Won "Best Manager Award" by reducing Order to contact ration from 70% to 30% in the period of 7 Months.
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Control resources and utilise assets to achieve qualitative and quantitative targets.
Adhere to and manage the approved budget.
Organized a culture of weekly meetings with every team of the organization to ensure the customer wont face any issues in future.
With CS team, Manage Packaging Material of E commerce order supply.
Analyse and manage the packaging material within
assigned budget for 1 Lakh orders every Month.
Handle and manage all the clients and vendors who are connected to E commerce operation.
Along with Call center and Packaging stock team, I take care of complete order fulfillment process.
08/2015 – 08/2016
Service Segment Manager
Hewlett Packard
Worked across regions and Worldwide(WW) teams to
develop and implement new services, solutions, or program and associated processes to meet emerging customer needs and fuel profitable growth.
Planning and delivering tasks for worldwide storage customer's and oversee a project within the agreed timescales.
Contacting clients-> understanding requirements->
Planning-> assigning task to the engineers-> completing and delivering the task on agreed time.
Actively looking for ways to improve service and initiating them or bringing them to the attention of others.
Managing day to day team activities.
Achievements/Tasks
Tasks/Achievements
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WORK EXPERIENCE
02/2013 – 08/2015
Level 2 Support Engineer
Hewlett Packard
Worked with the partners to provide best support to the customer's and also monitoring the work done by the partners.(Wiprow Kolkatta and Wiprow Hyderabad)
Contacting the customer after service to ensure the provided service satisfies the customer and maintained companies standard.
Identifying training and coaching needs for employees and executing coaching sessions. Also, monitoring performance post sessions to measure efficiency of sessions/further coaching needs.
Ensuring the team is kept motivated by conducting fun activities and taking the team out for outings.
06/2011 – 02/2013
L1 Support Engineer
Hewlett Packard
Providing software and Hardware technical support for the North American home Based customers in resolving their technical issues with laptops and desktops.
Providing Email and Chat Support for the Touch smart Notebooks, Desktops and all in One Printers.
Fulfilling the customer requirements by selling the best and required products online to the customer and
increasing the company's revenue.
Providing On board training to the new comers and
mentoring the team to achieve the good productivity. Responsible for assigned sales targets(monthly, quarterly and annually).
Tasks/Achievements
Tasks/Achievements
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