CONTACT

MOBILE

********

EMAIL

adctzv@r.postjobfree.com

CAREER GOAL

To work in a diversified and challenging organization that would challenge me on a professional basis, so that I can enhance my skills/ abilities in order to add more value to the product or service that the company is offering to its clients.

EMPLOYMENT HISTORY

Head of Department: Reception Sales and Marketing

Great Holiday Club

Since: January 2018 - February 2020

Job Profile:

• Client Screening

• Identifying Potential Clients

• Customer Service

• Coordinating Sales and Marketing Statistics

• Oversee Administration Staff

• Maintain Guest Registration

• Client Follow-ups

• Coordinate with Main Office and Report to Director on Daily Activities

Head of Department: Reception Sales and Marketing

PALMARINHA HOLIDAYS (SOUZA FARIA GROUP)

Since: April 2013 - December 2017

Job Profile:

• Client Screening

• Identifying Potential Clients

• Customer Service

• Coordinating Sales and Marketing Statistics

• Oversee Administration Staff

• Maintain Guest Registration

• Client Follow-ups

• Coordinate with Main Office and Report to Director on Daily Activities

Sales Receptionist

Karma Royal Group

May 2011 - November 2012

Recovery Agent for JPMorgan Chase Bank USA

Altisource Business Solutions Put Ltd

April 2010-April 2011

Job Profile:

• Identifying write-off accounts.

• Reviewing customer’s overdue balances.

• Performing write-off.

• Coordinating with hotels to interface with customers.

• Transferring accounts to collection agencies.

QUALIFICATION

Diploma in Fashion Designing

Davars College - Goa

Higher Secondary

Indian School, Bahrain

LANGUAGES KNOWN

English, Hindi, Konkani

ADDITIONAL INFORMATION

• Excellent Communication skills –

written and Oral

• Outstanding people skills

• Professionalism, diplomacy,

tactfulness – to generate positive

company image

• Good at presentations

• Negotiation skills

• Creative, insightful, innovative,

assertive

• Leadership – result oriented and

goals achiever

• Charisma

• Entrepreneurial attitude

• Enthusiasm

• Effective oral and written

communication skills.

• Good typing skills

• Excellent interpersonal and

coaching skills.

• Excellent organizational skills.

• Able to identify and resolve

problems in a timely manner.

I believe in long term employment and I am passionate in achieving a high standard of growth both personally and for the organization.

DOREEN JENIFER PEREIRA

• Resolved customer billing disputes and escalates to supervisor as required.

• Delivering duplicate invoice copies.

Communicative English Teacher

Academy for Better Communications

May 2009 to Feb 2010

Job profile:

• Prepared effective lesson plans for classroom teaching to improve students’ performance

• Conducted essay competition and fun activities to increase students’ engagement

• Played a major role in arranging teacher parent conferences to update parents regarding their child’s progress

• Maintain class students’ attendance records as per administrative policies of the school

Office Administrator

Infropro India Pvt Ltd

Aug -2007 to Oct -2007

Job Profile:

• Done duties such as taking phone calls, taking messages, respond to inquiries and provide clerical and secretarial support to center staff and management.

• Responsible for processing maintenance requests for manager and supporting staff.

• Responsible for handling daily staff scheduling. Help Desk Coordinator

EDS (Electronic Data Systems) BPO

April 2006 to Sept 2006

Job Profile:

• Attended various phone calls in call center environment to deliver the customers support.

• Resolved technical problems by identifying and troubleshooting by them.

• Also solved end-user workstation problem by identifying it.

• Supported end trained the users to handle different software application as per requirement.

• Maintained strong relationship with workers, which helps to provide better service.

Customer Service Executive

ICICI One Source BPO

Jan 2004 to Dec 2005

Job Profile:

• Escalation and follow-up of cases requiring further action.

• Answering calls in a prompt courteous manner.

• Work with the support team to ensure service level requirements are exceeded.

• Adhere to latest training and support standards and procedures.

• Gather and analyze information

skillfully.

• Telephone Techniques

• Self Correspondence

• Quick learner and hard working

• Enjoys sports like basket ball and

Swimming

• Enjoys Traveling, swimming,

reading listening to music

Contact this candidate