Manager Nurse
Resume:
ALDRIN LOVELY TOLENTINO
**** ***** ******, **** * Camarin, Caloocan City, PHILIPPINES
1423
Mobile: +63-929***-****
Landline: 02-82947304
adctyf@r.postjobfree.com – personal e-mail
Competent with the process of meeting the goals as a part of the Implementation team that handles activation of the product of a client’s purchase. Process and activate said features in line with the client’s needs. Trained and equipped with the activation of the product that Concur offers to clients for their expense and travel needs. From Sales to planning and configuring the site and the add on, I provide assistance until the client is transitioned to service. Competent with the process of meeting the goals as a part of the Implementation team that handles activation of the additional business product of a client’s payroll needs. Process and activate said features in line with the client’s needs. Trained and equipped with the activation of the client’s additional business time clocks. From Sales to shipping and configuring the time clock, I provide assistance until the client is transitioned to service. Professional with strong in-bound and out-bound call center experience for leading communications companies and expert knowledge of wireless communications products. Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.
ABILITIES
* Project planning about the implementation and activation of the Concur product the client purchases.
* Facilitate meetings as well as training for both Admins and Users in relation to the concur products. * More than three years and counting of implementing additional business features of a Major Client’s payroll.
* More than a year of processing and implementing additional business Time clocks of Major Clients. * Interact with a client decision- maker in setting up the additional payroll features and configuration of the time clocks.
* Additional tasks – acts as Team POC and the team’s POC for scorecard and metrics disputes.
* More than five (5) years of customer service experience.
* Very good performance in high stress, high volume, work environment. Consistent Top Performer.
* Excellent written and verbal English communication skills.
* Self-starter with a can-do attitude.
* Fast Learner and Hard Worker.
PROFESSIONAL EXPERIENCE
I. Home Based Project
August 19, 2019 to Present
Implementation Consultant – Project Based
• Implementation of the client’s purchased products – SAP CONCUR
• Strike a positive and cooperative tone with both customers and co-workers.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Deliver the BEST customer experience.
II. SAP CONCUR PHILS
12th Floor Alphaland Tower, Southgate Mall
Chino Roces Ave. Extension, Magallanes Makati City July 23, 2018 to August 15, 2019 Implementation
Consultant
• Implementation of the client’s purchased products
• Schedule and conduct client project’s calls:
- Configuration call: Review timelines and key milestones, provide consultative advice on how to set up the Expense service via the Set- up Wizard, provide access to the deployment toolkit, facilitate processing of appropriate system, set up forms and address client’s questions.
- Workflow call: Review submission, approval and accounting process and Processor and Payment Manager Tools.
- Administrative Call: review Company card Administrator and Concur Reporting tools, provide Reporting and support registration assistance.
- Miscellaneous projects call as required.
- Successfully manage multiple, simultaneous implementations by continually motivating clients, ensuring project timelines are met and client and/or partner issues are addressed while adhering to concur’s standard operating procedures.
- Proactively provide status updates to client team, including Executive sponsors, to ensure successful and timely implementation.
- Communicate client status to Implementation Services Manager, consistently and regularly.
- Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early.
• Manage Credit card feed activation /migration process.
• Transition client to support:
- Detail all implementation activities in internal tracking tools in timely manner.
- Accurately track project time allocation on a daily process.
- Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients.
- Meet or exceed expectations for forecasting, days to implement, days to transition, units deployed and net promoter/implementation satisfaction scores.
• Strike a positive and cooperative tone with both customers and co-workers.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Deliver the BEST customer experience.
III. ADP Philippines
6th Floor Glorietta 2, Corporate Center
Palm Drive, Ayala Center, Makati City
February 9, 2015 to July 23, 2018
Implementation Specialists. AB and ABTLM
• Provide support and Process client’s additional Time clocks order of either Kronos 4500 and/or InTouch from after sales assignment to shipping to activation and configuration and test until transitioned to services.
• Provide troubleshooting assistance for time clocks that are not working fine and once set up completed with successful test punches, process the billing.
• Provide support and process a client’s additional payroll features and reports as per assignment.
• Complete the set up and make sure client knows how to use the feature by providing consistent walkthrough.
• Strike a positive and cooperative tone with both customers and co-workers.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Deliver the BEST customer experience.
Stint Highlights – TOP 2 Specialty Services Associate for FY2017 and TOP Specialty Services for FY 2018; Consistent TOP ABTLM associate of the month, Consistent TOP AB Associate of the month. IV. Convergys Philippines Services
June 11, 2009 to February 2015
1. AT&T Mobility Postpaid Billing Chat Support
Convergys-U.P. Techno Hub I, Delta Building,
U.P. Techno-Hub, Diliman, Quezon City
Senior Customer Support Specialist – Chat Support (February 2014 – February 2015) 2. AT&T Mobility I.R.U Support
Convergys-U.P. Techno Hub I, Delta Building,
U.P. Techno-Hub, Diliman, Quezon City
Senior Customer Service Specialist (July 2012 –February 2014) 3. AT&T Mobility Prepaid
Glorietta 5 Building, Ayala Avenue
Makati City, Philippines
Senior Customer Support Specialist- Commitment Worker (January 2011 – July 2012) Additional Tasks:
• Handled Cases set for High Level Adjustment Credits- was the P.O.C of the team for the H.L.A. Case
• Made sure that the side projects for the program are taken care of.
• Handled the task of creating and managing the Team’s Schedule on a Monthly Basis, taking note of the plotted and requested V. Ls, Sick Leaves and absences.
• Worked with the Floor Specialist Team in the reskilling when there are additional projects that we are taking care of.
• Reports and other tasks…
Stint Highlights – Was the TOP 2 Commitment Specialist for year 2011; was a consistent Monthly TOP 3 Commitment Specialist 4. AT&T Mobility Prepaid
Glorietta 5 Building, Ayala Avenue Makati City,
Philippines
Customer Service Specialist- Escalation Team (October 2010 – January 2011) Stint Highlights – Was assigned to provide support to transition teams 5. AT&T Mobility Prepaid
Glorietta 5 Building, Ayala Avenue Makati City,
Philippines
Customer Service Specialist (September 2009 – October 2010) Stint Highlights – was awarded twice as MONTHLY TOP 5 AGENTS 6. Core Shared Group
Glorietta 5 Building, Ayala Avenue Makati City,
Philippines
Customer Service Associate (June 11, 2009 – September 2010) V. Doray’s Paanakan
784 F. Gomez, St., Brgy, Ibaba
City of Sta. Rosa Laguna
May 01, 2008 – June 15, 2009 Staff
Nurse
Assists and handles in NSD of pregnant patients.
Provides newborn care, cord care to newborn babies after deliveries.
Helps in monitoring of the vital signs pre, during and post-natal.
Assists with the prenatal care and check-ups.
Provides knowledge regarding family planning and option Provides health teaching for healthy pregnancy.
VI. General Miguel Malvar Medical Center Foundation Commonwealth Avenue, Diliman, Quezon City
Aug 2006 to Apr 2007
E.R. Staff Nurse/OR and DR Nurse
Entertains walk in patients in Emergency cases.
Assist and provide nursing care and assist physicians in Emergency cases.
Admits patients for hospitalization and admissions.
Provides CPR as needed to patients rushed in ER among others.
Provides postmortem care and nursing procedures.
In charge of inventories of stocks and medicine supplies. VII. Sta. Teresita General Hospital
D. Tuazon St., Sta. Teresita Heights, Quezon City
September 2003 to July 2005
Job Duties / Achievements:
As scrub Nurse:
• Maintains sterility of the Operating Room
• Assist Surgeons in Instruments and Operative sites.
• Suctioning and Retracting while on surgery
As Circulation Nurse:
• Make sure that sterility of the Operating Room is maintained
• Asses patient prior, while and after operation
• Make sure that instrument and sponge counts are complete prior, during and before closing of the operative sites. As General Nurse:
• Monitor and check supplies of medicine and other stock needed in surgery
• Sees to it that the instruments and linens and gowns are sterilized accordingly
• Set scheduling of surgeries on day to day basis
• Cleans and keep sterile operating rooms and the Delivery room areas. VIII. Philippine Journalists Inc. (PJI)
Port Area, Manila
Jan 2003 to May 2003
Company Nurse (Contractual 3-months)
• Dispenses medications, medicines as per needed by employees
• Provides health teachings to employees
• Inventories of stocks and supplies
• Provide First aid, takes BP’s and other vital signs of the employees IX. ComCare Inc. Medical Clinic
Dona Soledad Ave., Better Living Subdivision
Paranaque, Metro Manila 1709
November 2002 to January 2003
Volunteer Nurse
• Gets vital information of the patients for OPD check-up and ER care
• Regulate and Control flow of patients for OPD check up
• Assist physicians in providing care to patients
• Collect and records payments and provide receipts.
• Provide first Aids and CPR as needed during emergency cases. EDUCATION
Bachelor of Science in Nursing, 1990-1996
Olivarez College of Nursing
TECHNICAL Proficiencies
MS Windows, Excel, PowerPoint & Word.
REFERENCES
Pastor Christian Wilson, Pastor
Victory Outreach International (Philippines) – San Pedro
#4 Independence Drive, Elmido Compound, Holiday Hills Subdivision GSIS, San Pedro Laguna 8687505/092********
Theodora Lucero, Registered Midwife
DORAY’S PAANAKAN
784 F. Gomez, St., Brgy, Ibaba City of Sta. Rosa Laguna
Benjamin Cayamanda, Branch Manager
University Savings Bank, GMA Branch
Ma. Regina Canlapan Santos, Senior Operations Manager Concentrix Services Philippines
San Lazaro, Manila 091********
adctyf@r.postjobfree.com
Rona May Domondon, Operations Manager
12th Floor Alphaland Tower, Southgate Mall
Chino Roces Ave. Extension, Magallanes, Makati City adctyf@r.postjobfree.com Di Dela Gracia, Implementation Manager
MAS Implementation Specialty Services
ADP Philippines Inc., 6th Floor Glorietta 2, Corporate Center Palm Drive, Ayala Center, Makati City
866-***-**** ext. 1045822 adctyf@r.postjobfree.com
Albert Jay Ignacio, Operations Manager
Convergys Services Philippines
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