Almaty, Kazakhstan

Al- Farabi Ave **

e-mail: adctut@r.postjobfree.com

Mob: +7-707-***-**-**

Adelina Kassymova, MBA

Education

**** ****

2017Nov

Staffordshire University

Master of Business Administration (MBA)

Thesis: Brand image in bakery Almaty, Kazakhstan

The aim of research paper Analysis and research bakery market in Almaty. Identification the main factors that affected on consumer’s bakery purchase decision. Promoting a startup bakery business in Almaty

2007 Sep

2011 June

T.Ryskulov Kazakh Economic University (Bachelor)

Faculty: Economics and Business

Major: Business Management

Bachelor Degree Internship: « MuzZone» TV сhannel

Almaty, Kazakhstan- Assistant to the coordinator of the live broadcast

Implementation of work on the organizational and administrative part of the Head of Channel. Supporting and organization studio and field events, filming, work with media plans, interviewing channel guests, advertising control, organizing press conferences and shooting process

Work Experience

Sep 2019-now

July 2018-

Aug-2019

Jan 2018

June2018

Oct17-Dec17

Aug13

Nov14

LEADER

Education

« LEADER Education» LTD(Almaty,Kazakhstan)

Business Development Manager

-Responsible for the day-to day running of the business with a particular emphasis on sales and projects development.

Creating a business from “0”

Analysis of capacity and market conditions, tracking competitors' policies;

-Driving business growth by identifying opportunities, tracking new markets, and building sustainable client relationships.

-Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities

-Communicate and maintain trust relationships with customers, business partners and distributors

-Develop strategies to boost sales and profits of the company and plan the future prospects of the company

- Marketing activities

- Market research & developing the core positioning and going on press campaigns

- In charge of planning and developing the right marketing strategy

- Setting product pricing for new product releases to meet revenue & profitability goals

Creating, revising, and reviewing timetables for students and teachers

Direct and supervises the activities of stuff,

Monthly analysis of students performance

ETISALAT(Dubai, UAE)

Key Account Executive/Customer Service Representative(CSR)

- Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

-First point of customer contact for general inquiries like pricing, products, scheduling etc.

-Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

-Payment control of the customers

-Checking availability of devices in stock and system

Handling billing complaint with good quality as per the sections standard

-Ensure achieving the given targets and exceed

-Resolving complaints by following policies and procedures

-Maintains quality service by following organization standards.

«Randox Laboratories»

« Business Development Executive»-Internship(London&North Ireland,UK)

-Develop company business & builds market position by locating, developing, defining, negotiating, and closing business relationships in covered regions

• Worked with existing distributors in Central Asia, researched the regions and actively and successfully brought new partners to expand the business andto increase sales

-Was given responsibility for organizing the exhibitions for the company in Uzbekistan, Georgia,тTajikistan and Mongolia

« DarBazar» LLP- SMM specialist /Marketing researcher

Almaty, Kazakhstan- Internship

-Work on editing of positions in the Internet shop;

-Creating content for social. networks - texts, photos, video

-Maintenance of targeted advertising;

-Data gathering

-Data analysis

-The conduct of public relations in social networks - FB, Instagam.

-Increase in the number of subscribers and public visitors.

Business ConsultingGroup, LLP (Almaty, Kazakhstan)

Sales Teamleader

-Documentary support of clients for tenders

- Hire, train, and lead sales representatives

- Managing the sales team and all sales activities within the company

- Motivating staff and leading the team to achieve sales targets.

- Reporting on progress towards sales KPI’s

-Attending key meetings with members of the sales team

-Identifying key areas for improvement in the sales process.

-Spotting market opportunities for new customers.

-Work with POSM materials

- Setting individual sales targets with sales team

- Evaluation of sales team performance

- Building and maintaining strong, long-lasting customer relationship

- BTL marketing

Achievements: Being promoted from 22.12.2013-30.11.2014 Head of sales Department, within 3 working month.

Sales Development Executive

Documentary support of clients for tenders

-Identify business opportunities and target markets

-Make an initial customer

- Identify each potential customer's needs

- Build meaningful relationships within the company and outside

- Arrange meetings with potential clients

-Prepare sales reports by analyzing and summarizing information

- Review self sales performance with a view to improve it

- Interact with prospects in person or via telephone and email;

-Contacting clients to inform them about new developments in the company’s products

- Work with database

- Work with POSM materials

- BTL marketing

Achievements: Recognized for superior performance as a two-time district “Employee of the Month” honoree.

May13

Feb12

Kaspi Bank, JSC (Almaty, Kazakhstan)

Sales Executive (Telemarketing)

- Build relationships with new clients

- Incoming calls: informing clients about the Bank's products,

-Developing a growth strategy focused both on financial gain and customer satisfaction

-Conducting research to identify new markets and customer needs

-Arranging business meetings with prospective clients

-Creating, negotiating and closing commercial agreements

-Provide trustworthy feedback and after-sales support

-Build long-term relationships with new and existing customers

-Develop entry level staff into valuable salespeople

- Getting feedback on the services rendered, as well as selling retail banking products.

Achievements: Established good working relationships with customers/clients

Dec12

Jun11

Qazkom, JSC (Almaty, Kazakhstan)

Sales Executive (Consumer banking)

-Customer acquisition. Selling the banking products for individuals.

-Development of marketing activities aimed in promotion of banking products -Conducting market research to identify selling possibilities and evaluate customer needs

-Actively seeking out new sales opportunities through cold calling, networking and social media

-Setting up meetings with potential clients and listen to their wishes and concerns

-Prepare and deliver appropriate presentations on products/ services

Negotiate/close deals and handle complaints or objections

- Work with POSM materials

- BTL marketing

Knowledge and Skills

Languages

English-Fluent

Russian-Native

Kazakh-Fluent

Core skills

Global Strategic Management, E-commerce, Retail Direct Sales, Sales Plan, Marketing and Communication, Networking, Retail, Incoming Calls, Leadership, Marketing Innovation, Negotiation skills, Time Management, Risk Management, Strategic Planning, Sales, Leadership, Presentation Skills, Risk and Financial Analysis, Outlook, WF, PowerPoint, Internet, MSOffice, AdobePhotoshop, CRM, Driving Licence B

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