Customer Care Assistant

First Names: Petronella Bonakele

Surname: Ngcobo

Contact Number:083*******

Date of Birth: 21-11-1968

Identity number:681**********

Residential adress: A1222 Folweni Township

P.O. Isipingo

4110

Marital Status: Single

Nationality: South African

Gender: Female

Home Language: Zulu

Other Language: English

Status of Health: Excellent

Criminal record: None

Drivers Licence: Code 10

Educatiomal Qualifications

Last School Attended: Igagasi High school

Highest standard: Grade 12

Tertiary Education

Institution: Basic computer certificate

Qualification: ICT Computer basic course

Microsoft Word 2010

Microsoft Excel 2010

Power Point 2010

Intro to internate and emailing

Year: 14 May to 25 June 2016

Institute: Caversham

Currently studying: Early child hood development

NQF Level 1,2,3,4

Competencies Skills, Knowledge & abilities

I have good communication skills and interact well with poeple at all levels. I have ability to plan, organise and co ordinate events. I have good computer typing record keeping skills. I have the ability to work under pressure and meet deadlines.

I have knowledge of customer care and Batho Pele Principles. I have knowledge of the National Achieves Act, Public Finance management Act, Promotion of administered Justice Act, Promotion of Access to information Act, Constitution public serves Act, Social assistance Act, SA, Sa Act and other related regulations.

I have the ability to operate standard office machines as im computers, fax, photocopy machime and scanner.

Employement History

Name of company/ Employer: Assumption Pre

Position: Assistant Teacher

Duration: 2002 to current

Name of company/Employer: Department of

Justice

Position: Registry clerk

Duration: April 2001-June 2001(3 month

contract)

.Check verify and record incoming and outgoing mail.

.Frank outgoing post and mantain franking machine

.Arrange dispatch of outgoing and incoming Courier.

.Monitor Utilisation of files from registry.

.Open and close files according to regulations.

.Accurately file documents amd files according to an approved filling system.

.Responsible for general and personnel registry. Openning and closing of personal files.

.Draw files as requested and transferring of files Etc.

.Assist human resource section with sorting of applications received,typing of acknowledgement and regret letters to applicants.

.Relieve switchboard operating Screening calls. Taking down massages and forwarding massages to relavant officials, update notices board and receive visitors.

.Supervised Registry section in the absence of the supervisor.

REFERENCES

Contact Person: Ms Ann Hean

Name of company: Assumption pre- school

Relationship: Principal

Contact Number: 031-*******

Contact Person: Thabisile Mkhulisi

Name of company: Department of Justice

Relationship: Supervisor

Contact Number:083*******

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