EXPERIENCE

DELL TECHNOLOGIES AUSTIN, TX ****– Present

Program Director, Client Solutions Modernization

Serve as Program Director and Scrum Master for Senior Vice President supporting organization’s strategic initiatives to modernize its customer experience from provisioning to delivery.

As Scrum Master, lead and coach pilot Agile team responsible for delivering and removing sales barriers designated for Workspace 1sales enablement

Lead daily stand-ups and coach the Agile team on best practices and process

Awarded Game Changer award for work on CSM 1.0 sales enablement initiatives.

DELL TECHNOLOGIES ROUND ROCK, TX 2018-2019

Senior Manager, Digital Fulfillment and Distribution Operation

Led a team of 10 direct reports for the digital fulfillment and distribution of VMware software licenses to include, channel partner pricing and sku development

Earned “Tell Dell Rock Star” status in 2019 for leading team of 10 direct reports with a score of 293/300

Responsible for enabling 1.3billion in revenue for VMware digital fulfillment against and $800M goal

Grew high performing digital fulfillment team by 200% over seven months

Enabled digital software license distribution from 38 to 70 countries

Indirectly managed and collaborated with 10 India offshore resources enabling 24x5 support globally

DELL TECHNOLOGIES ROUND ROCK, TX 2015-2018

Senior Federal Program Manager

Responsible as the Online Strategy Lead, for driving cross-functional interlocks between the business and multiple IT stakeholders to deliver a secure standalone Federal Network servicing all of Dell’s Federal customers. Represent the Global Support and Deployment Services organization, as a key lead in gathering business requirements in an Agile environment.

Led the launch of Tech Support and Customer care digital experience initiatives compliant with the Federal Government (NIST 800-171)

Lead cross-functional effort in conjunction with Federal ITPO, Oracle Service Cloud (vendor), and Security to ensure compliance with NIST 800-171

DELL TECHNOLOGIES ROUND ROCK, TX 2012-2015

Regional Product Manager

Responsible regional product development strategy and support for Channel, End User Computing, Configuration Services, and Deployment portfolio. Drive go-to market collaboration activities across Services Product Group, to include, NSI (New Services Introduction), product launch, readiness reviews, communications, pricing & costing messaging and sales enablement processes.

Key leader on multiple NSI programs across Consumer, Small, Medium Business and Channel segments with key interface into Sales organization

Developed business case for enabling service offering across all segments to complete with key competitors across Dell

Instrumental in launching offers in Configuration Services in support of the NDBM

DELL TECHNOLOGIES ROUND ROCK, TX 2010-2012

Senior Program Manager – Market and Sell Program Management Office

Responsible for intake, prioritization and governance in support of Sales and Marketing strategic roadmap. IT Roadmap process, and Communications Plan supporting a 60 million + portfolio of programs that support Public, Large Enterprise, CSMB, and Channel customers across multiple businesses.

Led intake and prioritization efforts across multiple segments, resulting in approval of high revenue impacting initiatives supporting Dell’s strategic plan

Implemented collaborative PMO SharePoint site as part of a multi-channel executive communications plan

Developed PMO best practices for mentoring and coaching junior PMs in the organization

. TANGOE AUSTIN, TX 2007-20120

Director, Mobile Solutions & Service Delivery

Managed telecom annual spend over 500 million, with over 6 million in annual recurring revenue. Managed people managers and extended staff with direct operational accountability for over 70 national and international clients. Responsible for organizational development, technology, enhancement, group alignment staff allocations, budget management, and key metrics/analytics for business performance. Report to the Senior Vice President, Mobile Solutions

Led client negotiations resulting in cost avoidance of 186,000 in revenue for the quarter and future business enablement

Key leader in building Channel Partner Programs organization from the ground up and developing IT support capabilities

Spearheaded process for on-boarding, training, contracts management, and defining metrics for Partner relationships

Incorporated organizational changes into Salesforce CRM and enhanced reporting, resulting in visibility into multi-site merger and operational changes

EXPERIENCE

DELL ROUND ROCK, TX 2005-2007

Enterprise Project Manager

Manages project management activities for 30-45 projects concurrently in support of Enterprise level deployments for, State and Local, Government and Education clients. Coordinates multiple service delivery groups within Dell to satisfy customer requirements and manages project portfolio that averages 7 million in revenue per quarter.

Enabled the Winston Salem Police Department to perform Disaster Recover functions and mirror its sister site, Forsyth County Sheriff’s office in the event of a natural disaster, resulting in continued support to the community.

Led Productivity Meeting within/State and Local Government team resulting in 118% attainment of revenue for the quarter,

Ranked in the top 3 Project Managers for the entire Enterprise Deployment Organization for Productivity and 100 % Customer Experience results

DELL ROUND ROCK, TX 2004-2005

Logistics Program Manager

US Army – 12 years active duty – Enlisted and Officer

URSULA TURNER, PMP, PMI-ACP,CSM

PRODUCT & PROGRAM MANAGEMENT

PROFESSIONAL PROFILE

Proven leader with over 20 years of continued advancement and effectiveness building corporate value. Sharpened talents across multiple business areas with an emphasis on, program management, product management, process improvement, and people management. Confident decision maker, adept in running business operations, motivating, and inspiring others within the team to operational excellence. Effective in building client relationships and delivering high-impact service excellence to clients across multiple industries.

512-***-****

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