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Social Media Customer Service

Location:
Cumberland, RI
Posted:
April 15, 2020

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Resume:

Devyn Analoro

** ******** ******, ************ ** 339-***-**** adctrj@r.postjobfree.com

EDUCATION AND ADDITIONAL SKILLS

Bryant University, Smithfield RI May 2020

Bachelor of Science in Business Administration

Concentration in Management: Leadership and Innovation, Double Minor in Spanish and Marketing

GPA: 3.30/4.00

Phi Sigma Iota (Foreign Language Honor Society) – Selected by faculty for excellence in a foreign language, maintaining a minimum GPA of 3.5 in language courses, and ranking top 35% of class.

Work 30+ hours a week while juggling a full-time academic course load and part time athletic training

Customer Service

Team building and conflict resolution

Time Management

RELEVANT COURSEWORK

Management Principles and Practice – Boys and Girls Club Project

Created diverse programming to attract more female participants within club.

Collaborated with Senior Management to develop an off the streets program to help underprivileged teens and athletes.

Fundraised over $500 to buy new athletic equipment and art supplies.

Advertising and Integrated Marketing Communication – Reebok Project

Developed an integrated one-year communications campaign for Reebok’s revolutionary plant-based activewear.

Used critical thinking to establish brand marketing for Reebok by designing digital ads to promote new campaign.

Global Dimensions of Human Resource Management

Analyzed specific challenges of managing international assignments by addressing training and development, performance management and compensation and benefit packages.

Spanish for Business

Increased my cultural awareness of the business environment in Spanish speaking societies.

Generated a business plan entirely in Spanish.

WORK EXPERIENCE

Abbondanza Pizzeria, Pembroke, MA June 2015- Present

Assistant Manager

Manage social media and advertising on multiple platforms.

Handle customer orders, complaints, resolve problems, and ensure accurate and timely deliveries.

Train new employees on POS systems, customer service, and restaurant policies and procedures.

O’s Steaks and Seafood, Laconia, NH Summer 2019

StartMyDiet Nutrition Store, Johnston RI Sep - Dec 2019

Hercules Pizza, North Smithfield, RI Sep 2018-May 2019

Mikos Café, Brockton, MA Summer 2018

The Red Parrot, Hull, MA Summer 2018

ATHLETICS

Women’s Rugby 2016-2020

D1 Captain

Executive Board 2017-2019

Served as recruitment chair in 2018 and recruited several new members through dorm presentations and events.

Public Relations Chair 2019: Planned and managed end of year banquet, develop all social media content, and maintain communication with Alumni

Lead individualized strength/conditioning workouts for teammates



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