SVETLANA POVARGA 612-***-**** adctqa@r.postjobfree.com

https://www.linkedin.com/in/svetlana-povarga-42b5b64/

Executive Summary

Experienced, highly skilled Executive Assistant professional, with 9 years’ hands-on experience in diverse office environments. Handle a wide range of administrative and executive support related tasks. Able to work independently with little to no supervision. Well organized, proactive, flexible and enjoy the administrative challenges. Strong prioritization skills. Have a can – do positive attitude and attention to detail, self-starter and team player. Can take on small routine tasks with as much enthusiasm and dedication as larger more interesting ones. Work in fast-paced environment. Resourceful, patient, outgoing and adaptable. Efficient and approach work with optimism and a sense of urgency. Exceptionally reliable and trustworthy. Sensitive to confidential projects and data. Expert in processing information ensuring the accuracy and efficiency of entered data. Quickly come up to speed on the various software tools and applications. Knowledgeable in current industry trends and technology. A quick learner with an energetic personality. Strong ability to learn systems beyond the normal scope of an executive admin. Ability to develop strong working relationships across a large, heavily matrixed organization as well as developing positive relationships with clients. Excellent verbal & written communication skills. Excellent time management skills and ability to multitask. Problem solving skills, easy-going, able to work with a variety of personalities, customer service driven. Documented success using Proficiency in MS Office, Visio, concur. Able to apply leadership, organizational and communication skills in a fast pace work environment within an Executive Assistant role.

technical skills and expertise

Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio, Outlook and Access database), Adobe (Photo Shop, Acrobat Pro)

WebEx/Skype/Yammer/Slack/Zoom/ Microsoft Teams conferencing software

Concur Expenses, Coordinating Calendars and Travel

Creation of Purchase Orders in SAP, Compass, Ivalua

Reporting in Accolade and Harvest systems

Management of documents in SharePoint

Presenting presentations in front of large group

Research and Investigation, training and auditing

Experienced in distribution, shipping

Supervising Experience, Project Management

Professional Overview

Honeywell - Resideo – Golden Valley, MN 6/4/2018-2/21/2020

Global Experience Design Studio Executive Assistant

•Provide complex Executive support to Executive Teams including: VP- GXD, VP - Connected Homes, Directors, Manager and 50 people Globally in Design Studio and 10 people in Connected Home team. Liaison to Leadership Team.

•Provide general overall studio support: phones and greeting visitors, errands, assist Studio Directors with day-to-day tasks associated with the running of the studio. Serve as the point person for maintenance (keeping the studio organized, maintain general cleanliness of the office) Work closely with facilities. Handle other daily responsibilities that enable a smoothly running studio. Shopping- P-Card purchases, general office supply management, equipment. Order and managing software licenses, computers. Packing, signing for packages and shipping (Domestic & Global- UPS campuship, DHL, FedEx, USPS), Preparing Commercial Invoices

•Organization and scheduling of Executive Meetings / Customer meetings (internal/external), manage and execute large, very critical events and meetings led by CEO and President. Schedule studio tours. Calendar management, order catering and manage delivery as needed.

•Manage of complex global executive domestic/international travel and itineraries in Concur including visa/passport processing. Handle Travel and Expense reports other for several leaders.

•Create mission critical Po’s for ordering product and guide the vendor relationships in SAP/Ivalua. Executing studio invoices. Ensure accurate weekly time reporting and monthly finance reporting in Accolade, SAP systems. Project processing in Harvest system.

•Completion for new employees / org charts, badges, hardware software set up, supplies etc.

•Review/Process of Email, communication via various tools. Management in SharePoint (Calendar, documents)

TCF Bank – Plymouth, MN 7/20/2015-4/27/2018

Administrative Assistant

•Provided exceptional administrative Support to 1 EVP, 4 SVPs, and 2 VPs of IT at TCF Bank, assisted over 500 people in IT with various support. Accurately and professionally composed written communications such as meeting minutes, monthly newsletters, training documents. Trained employees in administrative work and invoice processing. Space Management - Organized Placement of employees in assigned area and any moves within IT, maintained floor map and employee workspaces, and any reconfigurations within IT. Professionally handled incoming telephone calls and visitors, took and relayed accurate messages, assisted in resolving inquiries.

•Coordinated and maintained schedules for meetings, conference rooms presentations, travel and lodging. Prepared supporting information for meetings. Opened, distributed, and processed incoming and outgoing inter-company and external mail, provided mail codes to employees. Prepared training reports, suggestion box reports, supply expense reports, headcounts and assisted with open positions reports. Maintained an organized and accurate filing system for contracts, invoices, etc. Ordered and maintained office supplies, hardware, any facility requests, expedited orders as needed. Supported department related activities including sending and receiving faxes, preparing storage warehouse forms, requests for employee badge access, assisting safety captain with drills. Prepared invoices. assisted with planning events, and catering.

•New hire onboarding - including receipt of hardware, cube/office assignment, updated org charts, and disseminated new hire information.

Fairview Pharmacy Services- Minneapolis, MN 8/1/2014-7/17/2015

Administrative Assistant

•Provided administrative support to a director and 12 senior managers. Set expectations of when things will be done. Prioritized and multi-tasked in order to meet needs in a timely and proficient manner within a high expectation environment.

•Took initiative and worked independently. Worked on activities without established procedures. Provides project and process management related to contracts, policies, procedures, surveys, correspondence and reports. Worked extensively with MS Word, PowerPoint, Publisher, Outlook, Excel, and Visio to process and proof read correspondence and create presentations. Organized and coordinated calendars and itineraries, made travel arrangements, approved and processed expenses for meetings, conferences, retreats. Answered phone, prepared invoices for payment, organized and maintained files. Distributed meeting announcements/agendas and materials, scheduled rooms, provided or created audio-visual needs, scheduled conference calls/WebEx and catering arrangements.

•Copied, collated and distributed paperwork. Faxed, sent contracts to various companies, approved time sheets for Director and greeted visitors, ordered office supplies and maintained equipment. Collected request for proposal (RFP) information. Developed and implemented office procedures to maintain systems and records.

UnitedHealth Group (Optum) – Eden Prairie, MN 10/1/2013 – 4/30/2014 Senior Administrative Assistant / Business Segment Liaison

•Supported a Vice President, Senior Directors, Project Managers, Product Capabilities professionals, and over 200 employees.

•Set expectations of when things will be done. Prioritized, multi-tasked within a high expectation environment. Took initiative and worked independently. Worked on activities without established procedures. Found ways to accomplish goals, effectively worked from home when necessary. Worked extensively with MS Word, PowerPoint, Outlook, and Excel spreadsheets, concur expenses, Arriba purchasing catalog created and ordered business cards and correspondence, catering, used Visio for organization charts, and WebEx for meetings.

•Answered the telephone, typed and processed documents, maintained calendars and set up meetings and planned events, made travel arrangements, copied, faxed, greeted visitors, set up files, maintained supplies for the department and coordinated building and equipment maintenance and worked with facilities management in the arrangement of meetings and events. Requested software, hardware, on-boarded and terminated employees in the system, received and set up equipment, organized and prepared area for new hires. Helped on a move project for the department from one building to another, requested moves for internals or telecommuters.

UnitedHealth Group – Minnetonka, MN 6/7/2010 – 10/1/2013

Broker Agent Service Analyst

•Agent contracting and on-boarding, processed documents, imputed information, analyzed what the agents would like to do, processed escalated issues. Participated in a Newsletter / Culture and Vital Signs Committees. Researched and investigated Backgrounds and Appeals, decision making authority. Checked for state licenses, appointments, agreements, and certifications; appointed agents in states they requested. Completed any maintenance that needed to be done. Trained new employees and Audited peers work. Used Distribution channel management system, Oracle document capture, Document management (electronic document delivery system), Sircon (workflow), Excel spreadsheets, BIG (Background Investigation Group), Microsoft Access (Production tracker), PowerPoint presentations, and Service Gold, PCL, Adobe Acrobat Pro. Presented power point presentations in front of large groups. Involved in User Acceptance Testing (UAT) and facilitated projects for the department.

Education

AAS Degree in Digital Media Design / Multimedia - Hennepin Technical College Brooklyn Park, MN 8/23/2001 – 12/22/2005

Ongoing Project Management Training - Allison online

Certifications/Recognition/community involvement

•Local Employee Engagement Team at UnitedHealth Group: Contributed to employees understanding of the company’s brand and values, helped illustrate the company’s appreciation of its employees by being on the front lines in showing that appreciation, gained project management experience. Received a bravo award for great support at Resideo. NorthStar Excel Training Certification.

•Gleason Lake School and Plymouth Soccer Association Volunteer. Feed My Starving Children, Second Harvest Heartland and Interfaith Outreach & Community Partners, Meals on Wheels program, Prop Donation, Volunteer for foundation, make a wish, toys for tots.

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