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Human Resources

Bowmanville, ON, Canada
April 15, 2020

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** ********** **. *, ***********, ON, L1C 5M7

Cell Phone: (289) 600 - 3673


To obtain a Human Resources Generalist position and use my knowledge in Human Resources (HR), provincial and federal government statutes/regulations, Strategic HR planning and management processes, Change Management, as well as Marketing strategy and analytics, to support the goals and objectives of the Talent Co. and deliver excellent results.


Strong skills in recognizing change opportunities in organizations and communities

Detailed research skills for gathering information and advising on a range of human resources issues, programs and processes

Clear understanding of how to plan, organize and coordinate several projects and activities applying excellent project management skills

Proficiency with computerized databases and advanced computer skills using various software packages (outlook, MS Word, PowerPoint)

Sound understanding of key concepts of strategic management including industry forces, generic strategies, resource-based analysis, blue ocean strategy, and complementaries, analyzing and applying to real-world competitiveness of firms in the corporate sphere

Worked with SAP ERP simulation systems


Bachelor of Commerce (Honours) – Organizational and Human Resources Management April 2020

University of Ontario Institute of Technology (Ontario Tech University), Oshawa, ON, Canada

HR Related Courses:

Introduction to HR Management and Organizational Behaviour

Human Resources Planning

-Knowledgeable in HR areas such as the assessment of current human resources assets, planning for future requirements, and talent selection

-Knowledgeable in organizational planning using Strategic Human Resources Management and its integration with technology (HRIS) Human Resources Information Systems, to deal with administrative and integral duties (i.e. succession planning)

Occupational Health and Safety

-Extensive knowledge of essential components of health and safety management (i.e. federal and legal framework relating to employee health, security, and safety)

Training & Development

-Knowledgeable on the procedures and variables involved in the design and implementation of training and development programs.

Negotiation Theory and Behaviour

-Knowledgeable on concepts such as the distributive and integrative negotiation strategies, planning and preparing for negotiations, using power and persuasion, multiparty and team negotiations, dispute resolution and third-party help, and cross-cultural negotiations.

Developing Management Skills

Management of Change

Experience developing change agent competencies which allow for anticipating, influencing, and generating meaningful and useful change initiatives at individual, team, and organizational level

Employment Labour Laws

-Strong knowledge in labour Acts and Legislations in Ontario such as the Employment Standards Act, 2000, Pay Equity Act, the Ontario Human Rights Code, and Occupational Health & Safety Act

-Knowledgeable of federal and provincial relations boards and ministries of labour practices, affirmative action, and common-law of employer and employee relationships

Industrial and Labour Relations

-Demonstrated understanding of collective bargaining and agreements, the unionization decision, and methods for strike and other dispute resolution in employment

Recruitment and Selection

-Demonstrated understanding of recruiting methods for locating and attracting diverse applicants, identifying and analyzing the effectiveness of key parts of the selection process, and evaluating the reliability and validity of various testing techniques

Compensation and Benefits

-Developed understanding for the purpose of an effective rewards and compensation system, behavioural consequences of reward dissatisfaction, and the strategic framework that can be used for designing them

-Applied skills to design, implement, administer, and maintain a compensation system for an organization


Dean’s Honours List – Winter 2019: achieved a term GPA between 3.5 and 3.79

Certificate of Completion of the Ontario Government Ministry of Labour’s Supervisor Health & Safety Awareness Training Module – Jan 2019

Workplace Hazardous Materials Information Systems (WHMIS) 2015 Training Certificate – 2019

Ontario Scholar – 2013: Awarded to a student graduating in the Canadian province of Ontario who attain an average of 80% or greater in their six best Grade 12 courses

Honour Roll - 2013, 2012, 2011, 2010: Awarded to student with an average between 80-89% in all courses each school semester


Customer Experience Associate Jan 2020 - Present

TD Canada Trust, 570 Longworth, Bowmanville, Ontario

Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience.

Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner.

Proactively demonstrate lobby leadership in the customer lounge, help and advice area and in self-serve area of the branch by greeting and engaging customers in a range of sales, service and informational conversations.

Actively participating in the performance management process, as well as in regular meetings and coaching sessions, meeting professional and personal development objectives using learning maps and other resources.

Firm understanding of customer needs and identify opportunities to promote TD Canada Trust products and services to the customers, referring them to appropriate team members or internal Bank partners.

Understanding and can apply bank/branch operating policies and am knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations.

I am responsible for store combination codes and keys, assisting with branch opening and closing procedures.

Human Resources & Project Team Lead May 2019 – Aug 2019

Final Year Capstone Study Project: Future Strategies Inc., Ontario Tech University, Oshawa, Ontario

Worked as a consultant providing business assistance to client Future Strategies Inc., particularly in the area of marketing, focusing on social media and digital marketing channels.

Conducted extensive research on different social networking sites, and provided an analysis using industry comparisons as well as specific criteria, to develop a solution and recommend an appropriate marketing strategy for the company.

Used techniques and solutions such as a Gannt chart to also help develop and create an implementation plan for the marketing strategy.

Led and conducted team meetings, taking notes and team minutes.

Presented team work to team Ontario Tech alumni, faculty, as well as business investors.

Team Lead/Manager on Duty Jan 2018 – Dec 2019

Le Château, Oshawa, Ontario

Leadership skills by leading and managing junior sales associates, delegating various responsibilities and enforcing protocol (i.e. explaining and providing updates on store policies and promotions).

Management skills by developing and setting store target net sales, assisting in conducting payroll, maintaining and filing important financial records, and the training of junior sales associates.

Strong organizational skills by performing in store closing procedures such as counting cash registers, operating the store safe, store lock-up, and making money deposits to the bank.

Provide excellent customer service by handling multiple clients efficiently, asking questions to discover customers’ needs, and conclusively building a solid customer rapport.

Sales Associate June 2015 – Jan 2018

Bed, Bath & Beyond, Whitby, Ontario

Provided excellent customer service by handling multiple clients efficiently, asking questions to discover customers’ needs, and conclusively building a solid customer rapport.

Certified Bridal Consultant for couples applying for a Wedding registry, using product knowledge to provide important information on the best quality products such as Fine China, cooking ware, bedding essentials, and so forth.

Certified Pack & Hold® Consultant for students going to College and University, using product knowledge to provide imperative advice on items most needed for going to school and living on residence.

Sales Associate April 2013 – August 2013

Rickis’, Ajax, Ontario

Provided excellent customer service by handling multiple clients efficiently, asking questions to discover customers’ needs, and conclusively building a solid customer rapport.

Lead Nursing Unit Volunteer Sept 2010 – July 2013

Lakeridge Health Bowmanville Hospital, Ontario

Management skills as an ambassador for Lakeridge Health by training, leading and delegating junior volunteers on various administrative activities and tasks.

Strategic vision by assisting the Coordinator of Volunteer Resources and Lakeridge Health Bowmanville Supervisor of Nutrition Services in developing various project materials.

Youth and Children Junior Leader July 2009 – July 2013

Trinity Pentecostal Church, Oshawa, Ontario

Administrative qualities by maintaining updated files on children as well as participating in quarterly meetings with division assistant leaders and crew (class) leaders for planning, training, and room preparation.

Managerial skills by evaluating overall operation procedures of the establishment, particularly focusing on the children rewards program, taking into consideration behavioural and participation traits.

Consulting skills by offering counselling and guidance services to children in need and making.

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