PROFILE

Looking forward to work as an associate in an organization that will allow me to showcase my administrative skills and my growth-oriented experience to benefit the organization.

CONTACT

PHONE:

920-***-****

WEBSITE:

Website goes here

EMAIL:

adctob@r.postjobfree.com

LANGUAGE:

Hindi

English

SKILLS

Web Technologies: HTML5/CSS3, HTML/CSS, PHOTOSHOP, .NET.

Languages: Objective-C, HTML/CSS, CORE JAVA, XML.

Platform: Bootstrap, Visual Studio 2013, Android Studio 2.1.2.

Databases: SQLite, SQL Server 2008.

Operating System: window 7, 8, 10.

Microsoft Office: 2013, 2016, office 365.

Incident Management.

Operation System Installation.

Customer Service.

Trouble shooting Expertise.

HOBBIES

Badminton

NSS Campus

Listening Song

Disk Throw

PRIYANKA PANCHAL

Technical Support Specialist

PROFESSIONAL EXPERIENCE

GARTNER INDIA RESEARCH & ADVISORY SERVICES PRIVATE LIMITED, Guru gam

[Technical Support Specialist]

[2018 July’ 23] – [Current Working]

Job Responsibilities:

•First point of contact for Gartner all Gurgaon and Mumbai offices.

•First point of contact for different departments within Gartner.

•Mentoring 9 colleague’s in Gurgaon and Mumbai offices.

•GSD SPOC for CAB and PMT meetings.

•Liable for sending communications for major incidents.

•Liable for sending communications for major/minor changes.

•Doing on call Incident Manager on rotational weekends.

•Working with Gartner US, UK and Australian clients.

•Managing Bit locker server for encryption.

•Handling all globally escalated issues.

•Coordinating with different team for RCA’s

•Handling entire Service Desk in APAC region.

•Providing satisfactory services and support to the global clients.

•Evaluated and updated documented procedures to ensure they are complete, accurate and current.

•Incident manager for major IT outage issues.

•Managing and working with different vendors for IT infrastructure.

•Installation and configuration of all enterprise applications.

•Patching of all Desktops and laptops through group policy.

•Maintaining inventory of all software’s and hardware’s.

•Working with 1200 plus staff members in India office.

•Providing technical assistance to the overseas team members.

•Working with overseas clients to resolve day to day IT issues.

•Knowledge of Cisco Any Connect VPN deployment.

•Member of Change Management.

•Creating of Group policy per the Gartner standards.

•Troubleshooting on Microsoft products.

•Doing Creation and Deletion of Distribution Lists and mailboxes through Microsoft Management console.

•MS Office Suite (XP, 2003, 2007,2013,2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.

•Restructured the IT Departments data on the shared drive and created new SharePoint site.

•Participated in upgrading an external customer to Office 365 and led training session on how to setup SharePoint sites and how to manage them.

•Build\deploy new workstations (desktop & laptop PC's).

•Internet browsers (e.g. Explorer, Chrome, Firefox).

•Maintaining, troubleshooting, and repairing desktop computers, laptop/notebook computers, printers, peripheral hardware and software.

•Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.

•Install\upgrade hardware\software on Windows workstations

•Participate in IT Support queue which will result in assigning and prioritizing open issues.

•Troubleshoot and replace laptop and PC hardware such as hard drive, floppy drive, motherboard, power supply, computer fan, NIC, monitors, LCD screens, and warranty repairs.

•Change Domain Knowledge.

•Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

•Updating inventory records via IT Asset management system.

•Imaging, configuring and installing systems issued to users, decommission retired systems.

•VPN and remote dial-in users.

•Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

•Tuning up the system’s performance for the best efficiency of the service.

•Providing Telecom and Conference Room support

•Managing hardware and software inventory and ensure the inventory is up to date Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Mumbai office to District Office connectivity, Internet, remote access, etc.)

•Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.

•Assists executive-level and management in resolving technical issues on an emergency basis.

•Responsible for tracking IT hardware inventory including desktops, laptops, monitors, mobile phones, Data cards, Desk phones, Keyboard, Mouse all Accessories etc.

•Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.

•Document & maintain accurate & detailed records of work requests using Service Now, Jira.

•Take end-to-end ownership of incidents and see them through to closure.

[Axpress Logistics India Pvt Ltd., Gurugram]

[Test Analysis Engineer / Technical Support Associate / Manual Testing.]

[2016 Nov’21] – [2018 Apr’05]

Job Responsibilities:

•Technical knowledge of the field.

•Good knowledge of SQL Server 2008 Data Base.

•Possess in-detail knowledge of the subject to help the customers solve their queries.

•Good knowledge of Operation/Account software like ERP, Tax Act, Mis Report, Delivery Report, POD, COD Etc.

•Good understanding of Testing and support in Dot Net.

•Good Knowledge of debugging, all within a single window by using SQL.

•Warm, friendly and engaging personality.

•Work with Implementation/Support Managers.

•Supporting clients on company's software.

•Work with Implementation/Support Managers.

•producing written information for customers, often involving use of computer packages/software.

•learning about your organization’s products or services and keeping up to date with changes.

•communicating courteously with customers by telephone, email, letter and face to face.

PROJECT DEVELOPED FOR WEBSITE

Title

Company Project

Framework

Microsoft.net (4.5.1), (Objective-Html, CSS, JavaScript, Photoshop, jQuery).

Environment

Bootstrap

Team Size

1

URL

http://www.taxfilingcenter.com/

Description:

Description: This WEBSITE working is Return filing, GST Registration, ITR Filing, TDS Filing, In corporation of company,(Now is current working).

PROJECT DEVELOPED FOR WEBSITE

Title

Company Project

Framework

Microsoft.net (4.5.1), (Objective-Html, CSS, JavaScript, Photoshop, jQuery).

Environment

Bootstrap

Team Size

1

URL

http://www.jmdoverseassystems.com/

Description:

This WEBSITE is for Company, it helps for Company staffs, Candidate and Customer.

PROJECT SUPPORT &TESTING FOR ERP

Title

Company Project

Framework

Microsoft.net (4.5.1), (Objective-c, C#).

Environment

Visual Studio 2013.

Team Size

10

URL

http://myerp.axpresslogistics.com/

Description

This ERP is for Company, it helps for Company staffs, Vendor, and Customer. It is a very large project.

[Intelenet Global Service, Guru gam]

[Customer Support Associate]

[2015 Sep’14] – [2016 Sep’21]

Job Responsibilities:

•Technical knowledge of the field.

•Ability to work hard and smart.

•Ability to interact with the customers.

•Ability to deliver relevant and true information.

•Ability to use sound judgment in decision-making.

•Good knowledge of Operation software.

•Handle customer escalations and follow –up as needed.

•Interacted with customers via e-mails and voicemails.

EXPERIENCE SUMMARY

•ITS Technical Support and Testing in ERP.

•6 Months of competitive Internship experience as Android Developer.

•1yr. of competitive experience as customer support Associate.

•1 and yr. 0f competitive experience as Technical Support Associate.

•Knowledge of Android Development and Dot Net Testing (Objective-Core java, Dot net, C#, SQL Server Database, HTML5, CSS3, XML, PHOTOSHOP).

•Handle customer escalations and follow –up as office365.

•Recorded and maintained information of all assigned client issues and resolutions using E-Maintenance Ticketing System.

•Escalated issues to third party vendors; provided assistance to field representatives and followed-up ensure customer satisfaction.

•Experienced in performing a variety of seminars and doubt activities to understand client requirements and improve services accordingly.

•Assisted customers to the fullest of their Satisfaction and inform staff in a responsible manner.

•Interacted with customers via e-mails and voicemails on same day of receipt.

•Experienced in ensuring the smooth flow of information and follow up for existing and prospective customers.

•Experience in handling all service-related queries from Clients pertaining to various issues.

•Daily basis report check worked on tickets.

•Set up IT Town Hall.

EDUCATION AND CERTIFICATIONS

MCA From GJU University in 2018

BCA From Kota University in 2015

12th From RBSE Board in 2012

10th From UP Board in 2010

Android Developer in Mobile App

Web Site Designer

TECHNICIAL SKILLS

•Good knowledge of accounting software like ERP, Tax Act, etc. •Good understanding of business accounting tools and software’s.

•Knowledge of using Microsoft Tools – MS Excel, MS Word, Power Point, and excel.

•Client Operating System: Windows 98, XP, vista and 7,8,10

•Server Operating System: Windows 2k Server and 2K3

•Software’s worked on: MS-Office, SPSS, Cisco desktop agent, Microsoft Lync

•Hardware proficiency: Troubleshooting of all Desktops, Laptops & Peripherals.

•Data Base: SQLite, SQL Server 2008.

•Platform: Android Studio 2.1.2, Visual Studio 2013, Bootstrap.

•Language: Objective-C, Html /CSS, Core Java, XML, C#.

PERSONAL INFORMATION

Father’s Name:

Tejpal Panchal

Date of Birth:

18 May 1996

Permanent Address:

House no 584/31 Laxman Vihar Sec4 Gurgaon 122001

Marital status:

Unmarried

Nationality:

Indian

Current Company:

Gartner India Research and Advisory Service Pvt Ltd

Payroll Company:

Osource India Pvt Ltd

Current CTC:

2.9 LPA

Expected CTC:

5 LPA

Willing for Work to Relocation:

Yes

Designation:

IT Technical Support level 2, Test Analysist, Manual Testing,

Contact this candidate